I went for COVID test. The clinic was very busy and I had to wait, which is understandable during…read morethis time. The staff did a great job communicating throughout the process. I will use them again.

We visited this clinic last night and received terrible service. First, patients are now required…read moreto complete the check in process online by providing pictures of the front and back of their drivers' license and insurance card. How is that faster than having the receptionist run these items through a scanner? Then, I was told that the computer couldn't read the picture of my insurance card (shock face), so they wanted me to call my insurance company on speaker in the middle of the waiting room to confirm that my insurance is active and request my copay amount. Um, I'm fairly certain that's what the "provider" telephone number on the back of the card is intended for... Why would I provide my personal and confidential information on speakerphone in the middle of the waiting room? I'm sure they're trying to streamline the process and save money, but this entire process took more than 35 minutes. We ended up leaving and going somewhere else that scanned my insurance card and had us in a room with the doctor in under 5 minutes. I will not be returning to this facility. Who needs the hassle?

This is my favorite dentist. Everyone is always very welcoming and treat you with respect. Any…read moreissues I have are always addressed and I am very comfortable coming here. I highly recommend.

I'm a 65 year old female & have been a patient for numerous years and have never had a complaint,…read moreuntil now. I'm giving the dentist a zero star review. I saw Dr Samuel on Tuesday due to having severe tooth pain. She referred me to an endodontist in Rockford. The endodontist she referred me to was great and I booked an appointment for Tuesday for a root canal. Unfortunately, I just found out on Friday after hours that they are not covered under my Medicare plan. If you have ever had severe tooth pain, you know how miserable it is! Don't expect the dentists at Machesney Park Family Dental to be sympathetic about your pain. She refused to call me in anything for pain. I've been in so much pain since last Monday and now I have to wait until this Monday to start all over again, trying to find an endodontist and somebody to help me out of this miserable pain.

Wish we would have researched this "urgent care facility" before going…read more My husband went in for Covid, was told by the doctor they don't treat Covid. That was it. They took his blood pressure and sent him on his way. Then the bills came. This "urgent care facility" is actually an "emergency room" and they bill as such. Got an enormous bill because our insurance treated it as an emergency room. Over 500$ to be told they won't treat him. NorthPointe, you are NOT AN EMERGENCY ROOM. Who would go here for a gun shot wound? Or a car accident? A total and complete SCAM. Stay away.

I've been seeing doctors at Northpointe for a number of years now. I had eye surgery there and a…read morecouple colonoscopies there. I certainly recommend the place! They provide great service in a beautiful medical setting.

Dr. Kerry Hendrickson was an exemplary Critical care Dr. at Mercy. He was a godsend for my husband,…read morehe never gave up on him and Ralph received the absolute best care with him as hiis Dr. We went thru alot and in connection with Dr. Robert Cook, pulmonologist. They were the absolute best Dr.s I could have ever asked for to take care of my husband. They care unlike some other Doctors there. Thank you both for all your efforts and always being there when we needed you. Best wishes to you both wherever you are.

Unprofessional dentist, not concerned about your teeth, only insurance money. But if you need Botox…read moreor fillers this place offers those lol..? Just a big money grab. The receptionists are rude and I question if they know that they work in customer service?

staff and dentist were very friendly and accomodating! I…read morewould totally reccommend them.