What a wonderful office! Dr. Anthony and her team are amazing! They are so friendly and…read moreknowledgeable. If you're looking for a new dentist this is the place to go!

Went for my regular cleaning today that is supposed to be covered 100%…read more But Burch Dental is all about the scams these days. Now they are charging PPE fees. Really? You need PPE to do your job and you are going to pass that on to me instead of negotiating it with the insurance companies? You already used PPE before COVID. But hey, nice way to keep screwing over patients. I'm not going back.

This is my favorite dentist. Everyone is always very welcoming and treat you with respect. Any…read moreissues I have are always addressed and I am very comfortable coming here. I highly recommend.

I'm a 65 year old female & have been a patient for numerous years and have never had a complaint,…read moreuntil now. I'm giving the dentist a zero star review. I saw Dr Samuel on Tuesday due to having severe tooth pain. She referred me to an endodontist in Rockford. The endodontist she referred me to was great and I booked an appointment for Tuesday for a root canal. Unfortunately, I just found out on Friday after hours that they are not covered under my Medicare plan. If you have ever had severe tooth pain, you know how miserable it is! Don't expect the dentists at Machesney Park Family Dental to be sympathetic about your pain. She refused to call me in anything for pain. I've been in so much pain since last Monday and now I have to wait until this Monday to start all over again, trying to find an endodontist and somebody to help me out of this miserable pain.

In December, I called to confirm an upcoming appointment only to be told that I had been marked as…read morea "no call/no show" and that the appointment was canceled. This was surprising, as I have always communicated with the office when rescheduling. In September, I proactively rescheduled my Motto aligner checkup because I was traveling to California for my father's 70th birthday celebration. That call was handled without issue. Unexpectedly, my trip resulted in my family and me contracting COVID-19. We were quarantined for over a week and unable to attend the scheduled celebration. Upon returning home, I notified the office that I was still ill and could not attend the appointment. Again, I was told there was no problem and that I could call later to reschedule. However, when I contacted the office in late November, I encountered extremely rude service, was informed that I had been added to a "do not schedule" list, and was accused of missing multiple appointments, including alleged "no call/no shows." This was incorrect, and despite my attempts to clarify the situation and explain that I rescheduled responsibly, I was dismissed and told I could only request same-day appointments. Today, January 13th, I called to confirm a 7:00 AM appointment, as I never received a reminder. I was informed that it had once again been canceled for the same inaccurate reason. When I asked what missed appointments were being counted against me, the responses were inconsistent and unprofessional. I was told first that I had missed five appointments, then "several," and then six -- in a condescending tone. When I pressed for clarification, the branch manager hung up on me. I want to be clear: * I have never missed or rescheduled any of my gum-treatment appointments, all of which were scheduled at 7:00 AM. * The only appointments ever rescheduled were Motto aligner checkups -- and I always called in advance. * It is impossible to have six no-call/no-show events when I have not even had six total Motto appointments at this location. * The office has canceled my appointments without notifying me and has now blocked me from continuing care due to inaccurate records. I am currently dealing with gum issues that require ongoing treatment, and I have completed my Motto aligners. I now need follow-up care and information regarding next steps, including retainers. It is unacceptable that my dental health has been jeopardized due to inaccurate scheduling records, improper documentation, and disrespectful treatment by office staff and management.

They called and said I would receive the refund balance now that the insurance paid out. I received…read more$19 of the original $29 which was posted to my card. I can't say that this is the way that all others who are in network with my insurance handle payments at all.

The absolute BEST Dental office on the planet. The cracked tooth was replaced in 1 visit with NO…read morepain. Sherry is the best Hygienist. You cannot go wrong picking this place for all your Dental needs! AAA+++

Insurance company paid, I have the EOB. Now a year later Hononegah Dental wants me to pay too…read more What kind of double dipping scam is this, they think they should be paid twice? And now they're sending me to collections because I'm not going to pay them after my insurance company already paid them. Now I have to waste my time proving it has been paid. Wow!

I doubt I'll ever give a dentist 5 stars, but McNitt's office comes close. All of the dental…read moreassistants are extremely nice, will always chat with me while I'm waiting (in the waiting room and dentist chair) and are gentle with my fragile teeth. I recently went with my terrified sister, and they kept her talking and distracted the entire time. It may just be me, but sometimes Dr. McNitt seems a little condescending about how I act (so what if I get a little chatty when I get nervous?), but that could also be because I'm gassed up. Regardless, of all the dentists I've been to, this is my favorite and I will return for my check-ups. They're also good at helping you utilize your insurance and working with your budget.

Best dentist in Rockford! He's honest and amazing! Love him and his staff. Thank you all for what…read moreyou do!!!!

Be on your toes with the office manager/billing. I paid a bill through their patient connect…read moreportal, but when I went in about 5 months later the office manager said I owed over 300 dollars, and she that it was an insurance underpayment, and then gave me a statement with a missing page to take home and compare with my insurance because I wouldn't pay right then and there. It wasn't an insurance underpayment... My wife called and emailed and told them these facts.. Then I called a week later to cancel my upcoming cleaning, and she didn't recall talking to my wife on the phone or getting an email!(the email was received and didn't bounce). So they never canceled it. I found this out when I got an email from the patient connect of a reminder of the appt.. So my wife called and tried to cancel it with one of the other people in the office, with the appt still 2 weeks in the future. I then got a$50 dollar charge through patientconnect for a missed appt. THIS PLACE is a bad JOKE. Surprisingly Dr. Patel is probably the best dentist I've ever had, too bad his office is run like this. Also he's had lousy hygienists until recently.

Started by getting a different Hygienist who said I needed full mouth xrays etc. OK if I haven't…read morehad them and its covered under ins. sure. Then she proceeded to do some kind if check up (not the dentist) and said I needed a deep cleaning. Not surprised I have to do this every 5 years or so. I had been there an hour, and asked her to clean my teeth as scheduled and she refused. I told her I would schedule the deep cleaning for next time. She refused and said she would go and get the new dentist. I left and told her if this was the new business I wouldn't be staying. I miss Dr. Bischoffs office and staff.