I'm not talking trash here, but my city, Wentzville, has now contracted with Meridian Waste for collection. I called in for questions a few times, and I have to say that they have been fantastic to work with! Even with the craziness of collecting old trash cans and delivering new service to us, their customer service has picked up the phone right away. They are friendly, helpful, and good to their word. I love this. Our new trash cans are still 95 gallons, but they are a little taller and narrower, which I like. We have had very high winds, and they have not tipped over at all. Great job! read more

Meridian Waste Services - First day of pickup! - Junk Removal & Hauling Near Me - Foristell, Missouri

Poor customer service. Ordered a haul off dumpster on Friday for following Monday receipt. Was told to make sure my driveway was open for delivery by 6 am. At 11:30 am Monday no dumpster was delivered. Called them and was told by rep that the dumpster can be delivered any time between 6 am and 6 pm and there are 50 other dumpster deliveries ahead of mine Minday. They could not give me an ETA on when mine would be delivered. Person I spoke to when scheduling the drop never mentioned these details. Now I have to delay my project because I don't have a dumpster. Poor customer service all around. Never using them again. Would give them zero stars if I could. read more

The driver of the big truck that picks up limbs gouged big holes in my yard and left all kinds of limbs behind. One of them was 5" in diameter and 4' long. I will have to get dirt and fill in the holes. I drove on of these trucks for years. On flat ground a driver can do this job and not leave a scratch if they care. I called to complain and got put on hold and nobody ever answered. Pathetic. This is not the first time. I've had limbs on the side of the road for over a month before read more

I would give less if i could . No pick up for almost 4 weeks keep getting the runaround and excuses they will lie to you the drivers mark they have pick up but dont even come down our road. We have call the county and still nothing . Poor excuse for trash company. Looks like at lease they would send a truck to pick up a missed pickup read more

They don't follow any safety rules and regulation.Also have bad management and maintenanc. None of the trucks work good most trucks don't have A/C are Heat. Drivers and helpers are over worked and under paid. And they're just service is bad and I don't r recommend nobody to do business with them are work for them. They can only keep most workers for a couple weeks and the work see that the company is bad and quit. They don't have no value.They suck all around the board.POOR SERVICE!!!! read more

We have had no service for a month. Called every day and being told the same thing. Waiting on a route manager

Meridian has never missed a pick up and always is available to remove large items. I can get one large item per week removed at no additional charge. I've never had a bad experience with Meridian. They've always been more than helpful and have a live person readily available to help with just a phone call. On a scale of 1-10, I'd give them a 10. read more

We are a regular route, but needed appliance pick up. Just had the pleasure of speaking with Niera. I needed a few appliances picked up, which she made scheduling a breeze. She we absolutely fabulous!!! She was helpful, knowledgeable, quick and made this call fantastic. I am a customer service call center manager, so appreciate when someone goes the extra mile and give such amazing service. Thanks again and have an amazing day!!! Super satisfied customer of 24 years!!! PS Love the text notifications for service changes due to weather or holidays!!! Susan M Moscow Mills MO read more

Internal accounting error by the company. They refuse to send out trucks to empty commercial dumpsters and the additional "dumpster amount" of trash on the ground next to it... at every dumpster within a condominium community. "We'll have the driver assess the amount on your next scheduled day of delivery then take care of it... unless your association wants to pay for an additional pick-up." This isn't the first accounting error by the company where they then terminated service. read more

Meridian Waste Services - Junk Removal & Hauling Near Me - Foristell, Missouri

they just bought our previous pick up company and they are the most pitiful service company I have ever seen...get them on the phone and they promise pick up but never come,,,our neighborhood has banned together and the lies we have been told are amazing read more

This company is very poor managed seems like they are always needing drivers. They also like to delay my trash service for multiple days due to lack of drivers and pick up called multiple times to complain was credited for two days equaling almost $18. Trying trying to cancel and get credit for the month but they said that I did not call to complain enough.They have also left a major run in my yard back in February and have not heard back from anyone since then sent emails and pictures to the company read more

Meridian Waste Services - Junk Removal & Hauling Near Me - Foristell, Missouri

This company proves the old adage, cheaper isn't always better. Also, you get what you pay for. I had 2 other trash collection companies prior to selecting Meridian. I asked them in the beginning, why Meridian? The guy told me, "Not only are we cheaper than those other companies, we are always on time." So, I swtched. I even convinced 3 of my neighbors closest to me to also switch. Well, he lied to me, which in turn made me a liar to my neighbors. They are very rarely on time. They also have excuses. "Oh, they accidentally skipped your circle." "Oh, we had a holiday which pushed us behind schedule (for the next 2 weeks?). This last holiday, Memorial Day, I got a text from Meridian, informing me they will be only 1 day late. They arrived 3 days late. But of course, they send me 3 texts and 3 emails about my bill this week...even though it ain't due yet. After almost 2 years of being their customer, I am done, time to find another provider. To the owners: I know you don't care about your customers, only our money. But after reading these reviews, it seems your days in business is coming close to the end.. If you did care, you would respond to all these negative reviews on here AND on your Google reviews or AT LEAST read them. read more

Horrible company with absolutely ZERO integrity. They Bait and switch businesses. Everyone from Car Lots to fueling stations have about had it with this company. The lady (and I'm being polite here by calling that a lady) In the office they forward you to regarding cancellation etc is probably one of the worst types of personalities to EVER put in a office position dealing with- well, let's be honest, anyone actually. Do NOT do business with these people. read more

They have not picked up my recycling in 4 weeks. I call every week. Yesterday I even called to remind them to pick up my recycling today. I have been told they will send someone out to pick it up, they never show up. I have been told they will send me new labels, I never received labels. I was told they will give me a new can, I have not received a can. If I could I would cancel my service, but they have a contract with Lake St. Louis. I guess government officials are their customer, not the people with the trash. read more

This company is by far the worst company I have ever dealt with. Our trash day is delayed every week and more recently is just skipped altogether. I own a trailer park and have 59 tenants, therefore I have to deal with a build up of trash on a weekly basis. I called to cancel my service and spoke with the manager, Aaron, who promised the situation would be rectified. He asked that I give the company another month before canceling and I did. However, during that month my trash pick up day was pushed back THREE times meaning it was only picked up ONCE during a four week period. Upon calling the office, the staff was rude, namely MICHELLE. She would end the call while I was STILL speaking. I would NOT recommend this company to anyone. I'm still waiting for a call back so I can cancel and of course no one will return my call. read more

ZERO000000 stars. This company is the worst company I deal with. Bad service , high prices and money hungry $$$$$$$.

One of their drivers snagged a wire in the ally behind my house ripping siding down. The driver of course is saying he didn't do it even though there is video from the bank where he was emptying a dumpster. It shows him coming and going right around the time I heard the noise but since there are no witnesses and the video doesn't show the damage being done Meridian is saying it's my word against the driver read more

I wish there were negative ratings because Meridian would be a negative 10 stars, as the representative apologized to my wife for not picking up trash and said they would have someone out the next day to get it. Well, Meridian just isn't in the not picking up trash business, they are in the lying about picking up trash business as well. Of course, nobody came to get the trash, which I told my wife they wouldn't and that they lied to her to temporarily appease her. My best advice to anyone who needs trash pickup service is, DO NOT USE MERIDIAN IF ONE ACTUALLY NEEDS TRASH PICKUP, based on my experience of being lied to and not receiving the service we are paying for. ABSOLUTELY PATHETIC. read more

Several times over the period of months we were skipped for absolutely no good/garbage reason (I.e: "yeah we're not coming, we're skipping you" that it. No explanation.) The month of May had 5 weeks of pickup, we only got picked up once. When asked why we got told to [pretty much] "go fly a kite, we don't give a f." Now because we switched they're trying to send us to collections despite being on autopay and paid the bill every single time, on time. This company seems to be committing fraud and they do not give a single care. read more

The worst trash company ever. They missed the schedule so often that I don't even remember if they ever did one on time. We are a restaurant and this jeopardize our operation. We tried to call the office and they are not really responsive. Tired dealing with the Meridian Waste company. Don't ever sign up any services with them. read more

This people are trash collector in Duval County but they do an awful job. They stole my regular trash bin and they are unwilling to replace it. On top of that, they did not picked up my trash because it was not in the correct bin even though they are the ones who took the bin in the first place. They were UNHELPFUL, UNCARING and right out RUDE when I called to complain and to request that either return the bin or to pick up the trash. If could cancel the service I would. This is disrespectful and just wrong. read more

Horrible. Missed pickups. Don't return calls. Say they'll come for missed pickups and don't show. Now have damaged our property. Hope they make repair. read more

Shout out to Edwin and the staff at the Foristell location! Top-notch service and professionalism.

I guess they still haven't figured it out and learned from all of the negative responses here. As a result, if you select Meridian for your trash services, you must be a glutton for punishment. They are not just bad they are HORRIBLE!!! There were days they just didn't pick up my trash. My neighbor and I had a running joke, "Will they or won't they this Friday"? It was hit or miss. They would promise to pick it up when we called but they rarely honored their commitment. When they did pick it up, sometimes 1/2 the trash was still in the can and another 1/4 of it up and down my street. I was with ETC before Meridian merged/purchased them, and they were BAD but I could talk with the owner and he would fix it but Meridian took a bad situation and made is unbearable. And they raised the rates for even poorer service. It is perplexing. All of my neighbors switched, but as a business consultant and strategist, I wanted to give them the opportunity to fix the issues. They not only didn't fix the issues, they got worse. And guess what I got for my loyalty? They cancelled my service because I was 2 weeks late paying them. I had never been late in the almost 20 years I've had service with ETC/Meridian. I was late and lackadaisical about paying them because that's how they were about picking up my trash. However, I see they weren't as forgiving as they kept asking me to be for them. They wanted to charge me a $35 reinstatement fee. When I told them to just cancel my service, they sent me a letter telling me because of my good history they would continue my service without a reinstatement fee but then reminded me that if I paid late again that they would not be so kind. The nerve of them. They do not deserve another dime from me. How about they pick my trash up on time and with some professionalism and then I would have happily pay them on time. And they are expensive. The trash service I switched to charges $2 a bag for yard waste, Meridian charge me almost $7 per bag ($35 for 6 bags) and their trash pickup was almost 25% higher. Take it from my experience and the experience of my neighbors, all the reviews here from all over the St. Louis Metro area, the people of Wildwood, etc. and DO NOT even consider them. They have to be the worst of the worst. read more

Our company signed up for waste removal services with Meridian. They promptly sent the first bill, which we paid and delivered the dumpster. One month later we've had no pick-up service, in spite of calling twice and being told it would occur the following day. Now when I call, during advertised office hours, there is no answer. It appears they are very good at taking your money without providing services. read more

I NEVER leave reviews. But this company is completely intolerable. They charge you extra for large item pickups (Other trash companies like Waste Management don't, part of your service with them). And if your item is more than one piece (i.e. a table in two pieces) they charge you TWICE and won't schedule the second half for a FULL MONTH!! Then when you pay for the item, they never pick it up anyway. When you call, they won't allow you to speak to a manager. They won't call you back. They lie. And they won't refund your money. We were cited and fined by the county for our item sitting in the drive for 3 weeks. We had to go to court and they wouldn't even refund our money for the pickup THEY NEVER DID!!! We had to hire someone else to come get it. They just don't care. Avoid this company at all costs!! read more

Zero stars Do not use them. They are negligent and then rude when you can FINALLY get someone on the phone. They also don't care about getting proper permits for dumpsters and will leave dumpsters ON THE STREET for WEEKS which is illegal in MANY municipalities. Dumpsters should never even be dropped off without proper PERMITS read more

Can't speak for other municipalities but Meridian's service in Town & Country is spotty at best. We've had issues with their service every month. When they implement their holiday schedule, that then means, they won't pick up your recycling or trash for several days...and they do not stick to their own holiday schedule. At this point, I'm now shopping other trash companies (never thought I would be saying that) due to the horrible service we have received. I'm willing to pay more to actually have our trash and recycling picked up in a timely manner. Meridian Waste is NOT recommended. read more

This may be a generous rating but they did me a solid today so why not. Customer service - call them up and your experience will be a "not so much" experience. Their office hours conflict with your normal working hours so good luck... Ridiculous rules - cut a pallet in half or they won't take it. Call at least 24 hours in advance to tell them you're putting out anything that won't fit in the can or they won't take it. Yard waste pickup only available by the month. Call after their arbitrary cut off date and they will charge you an extra month. Drivers seem pretty good but they're saddled with rules that interfere with their ability to actually take care of customers. Shop around for another company, unless you live in Wildwood. Then you're just plain stuck with these guys. read more

Meridian Waste Services - They actually took this item today. I guess the draft complaint to the city that I pounded out last night will wait for their next screw-up. - Junk Removal & Hauling Near Me - Foristell, Missouri

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Meridian Waste knocked down my mailbox 8 days ago. They advised me that someone would be out to fix it promptly. After 8 days my mailbox continues to lay on my grass. Numerous telephone calls only provide me with excuses or people/time commitments that are NEVER met. This repair would take someone a few hours of labor and at most $100 in supplies. Yet, 8 days later they have not taken action. Do not do business with Meridian unless you are forced to. read more

I've had Meridian since Jan 2021, we pay three months in advance and I have to say they rarely ever pick up as they said they would, As of today they haven't picked up in SIXTEEN DAYS and when I call they give me every excuse in the book or lies is what they've turned out to be...the driver was in a wreck, the truck needs a part, we can't find people to work etc... Pathetic, disgraceful and at this point they owe me money back. In the 8+ months of payments I've definitely not received at least 2 months of service, they are the biggest mistake I've ever made and 50 of my neighbors have trash falling out onto the ground as I speak. They have no conscience. read more

We have used Meridian Waste for a year at our new place and they have missed pickup at least 15 times. Will not offer credit or refund to cancel. BEWARE!!!! read more

Horrible. WM sold our route to Meridian in 2019 and initially we had no issues. I get it, COVID, but they have been so inconsistent, so unreliable and have missed our pick up SO SO MANY TIMES this year and they have refused any refund for all the misses. So we're paying and they don't show up with zero recourse. I've been on the phone with them since they opened this morning trying to cancel them, unfortunately, I've been on hold 4 times in a row now for ~10min/ea then they tell you to leave a message and disconnect your call. They have NEVER called me back. I feel TRAPPED with this terrible service and I have a curbside FULL OF WASTE as they have not picked up our entire street this week. Wish them the best in the future but right now they have major management/resourcing issues. read more

I cancelled my service today with Meridian Waste. A couple of things to mention. I had paid my bill for December, January & February. I spoke to customer service and inquired about getting my January & February payment returned and was told there are NO REFUNDS. If you stop delivery in the middle of a cycle you simply give away the rest of the money paid for that period. In my case I pointed out that I was terminating service because Meridian didn't keep their schedule. In fact, my waste bin sat at the curb for 2 weeks before it was finally picked up. I realize the weather hasn't been great but ironically, the other waste haulers in my neighborhood did pick up as per their schedule. Meridian does a great job of calling and advising of "no service" and when they'll pick up. They just fail to pick up per their phone message they leave. I pointed out to customer service that the only reason I was terminating service was because of their inability to service. Seems like I shouldn't be paying the price for that. I asked for a supervisor and was told they weren't there but if they were, they'd say the same thing. No wonder Meridian has a one star rating. And as others, I wouldn't have given one star except the need to post the review. Funny, I moved my service and saved $40 a billing cycle to another company who I watch pick up trash on a regular schedule. read more

I'm assuming I can only rate this company a one as being the lowest? if I could rate it s zero I would rate it a zero! The absolute worst service EVER! And I would like to mention that their prices are extremely high for terrible service! If you have other choices please choose another trash service ! because this one is more hassle than it is good! read more

Waste Management, whom we had good service with, sold out to Meridian. We've only been with Meridian for a month and they've missed 2 out of the 4 pickups. We're changing over to Grace. So if you have a choice in your area, I would highly recommend not doing business with Meridian. Read the the other reviews...not good at all. read more

One of the worst companies I've ever done business with. They're great, as long as you don't actually need your trash or recycle to be picked up on a regular basis. read more

My contract for trash removal was bought by Meridian. Service for the past month has been terrible. The first week I had to call for a pickup. The next two weeks pickup was late in the afternoon. This week there was no pickup. I called and was told they would pick up the next day, but no pickup again. I will be cancelling service. read more

I had to go through BBB last year for resolution with problems with this company, BBB had them give me credit for 2 months and bring me a dumpster that would not fall on me and end my life. That is no joke. Since 2019 i had been calling them and besides missing my garbage constantly I finally went through BBB. They got results. In the mean time, it is June 2022 now and i have had my garbage constantly missed and the 22nd of june I called at 3:30 pm, because my garbage pick up was late and I do not trust this company whatsoever. Was told truck got a late start and would be picked up. I called thursday 23rd, Friday 24th and twice today the 27th. Same story except this afternoon was told that my trees are to low in my driveway. What? They said it was noted in may, but I was not informed of this. And was lied to the last 4 days I contacted them.I ask to speak with a person who decided and supposedly came and took picures. I was told no. I was also told not to get BBB involved because it would do no good. I was furious, but still treated these people with respect. They had me crying, I dread dealing with them, I have for over a year, they are a nightmare. I pay 175 a month and treat me like crap. I took pictures of my driveway and trees, but are not a problem and if they were why did they pick up since May and then lie to me for 4 days. Was told they damaged the truck. That driver had lied before and said he picked up waste when he did not. One driver told me to find a better company and asked me to not tell them he said that. He said they are terrible and I said I know. That is what this company does. Why do they get by with it? Anyone interested in a class action lawsuit? They need to have one filed against them. I have dealt with them since my husband died and a very dangerous dumpster about fell on me. I am disabled and I am lucky. After a year or more of no remedy I got BBB involved. It was remedied in 2 weeks. Then screwed me again. I am cancelling my service tomorrow and I will get by whichever way I can. This company doesn't care, no respect for customers, treat you like an idiot and could drive a person to insane. That is not exaggerating. I am going to look into a lawsuit, that's how fed up I am with them. I never Sued anyone p in my lifeIp. I am angry and stressed with them. I will find someone to haul away garbage I can't burn once a month. DO NOT SIGN UP WITH THEM, THEY WILL BECOME THE WORSTE EXPERIENCE OF YOUR LIFE. I WARN YOU. read more

This company is horrible. Both our trash and recycling have been missed for the last 2 months. It's nearly impossible to get ahold of them and when they finally call you back they say they'll put a work order in to get it picked up the following day and have no idea why it keeps happening. Nothing gets resolved and the manager never calls back or answers his phone. Would change services in a heart beat if we didn't live in the county and had the option to. read more