Slow inefficient service Taking over two hours for a wrist fracture Really do not like this hospital read more

I wouldn't ever in my entire life ever send anyone to this place unless your ready to loose your loved one! They acted as they was going to help my father because he had two mini strokes high blood sugar in 2024 and he was living alone doing ok but I needed more help as in putting him in a nursing home to help with cooking hygiene etc... I didn't want him to decline more with his dementia.. he got to this place around 3:30 Saturday morning and went to sleep as they say and of course all acted as they was so helpful and all this was lie lies and more lies... my daddy woke up confused and wanted to go home of course any dementia patient would but instead of helping him understand and making him comfortable they jumped at him and cursed at him and again my daddy is aware of other behavior so he reacted out of scared and apparently grabbed a nurse but still being refused all videos and documents of this incident I still gave them the benefit of the doubt and was super nice to everyone there then the social worker was on top of calling me where to put him and the stuff she needed then when I had concerns of keeping my daddy on serquiol 200 mg three times a day and so doped up to where he is taking zero insulin bc of course he wasn't eating he was sedated all the time and was strapped down.. my dads Nero stated for him to not take serquiol for one he's over 65 second he's had two strokes and third he's high risk of strokes so i called concerned about this and asked can he be given another medication and then this is when no phone calls was being answered the rest of the day we call that afternoon to talk at 2:30 and was told he's asleep so called back at 5:30 and was told again he was also asleep in day room in the Jerry chair I said he's been asleep since 1 are y'all gonna feed him she said laughed and said yes they bringing trays now to feed him so I had my sister call back around 6:10 and they wouldn't even pick up phone for her so we used another phone and answered right away and of course she was told he's alseep already and she asked when does he eat supper she was told he ate at 4 and she told them well you lied to my sister and she said idk I just got here and she said my daddy's a diabetic And again nurses was left message to call back and of course nothing so we slept this off woke up bright and early and called. And said we are coming to get him do not give him any medicines the serquiol for sure she said ok as we arrived the nurse was sooooo rude I asked where is my dads clothes she said he don't have any I said yes he does I brought some Tuesday and tbh he has someone's else's clothes on so she walked away grabbed two yellow bags and threw them down at the door left him sitting still in the Jerry chair all this was done right in front of the supervisor and she was apologizing for her behavior super sweet lady the nurse even told the supervisor since we done a ama we wasn't allowed a wheel chair to even roll him down to the car i spoke up and said you have had this man sedated for a week he can't even walk are u kidding me then the supervisor told her go get some other lady's name and get a wheelchair and she was super sweet also. My daddy's is pure out his mind worse then he's ever been. Next day and he's still in a wheelchair and he walked into this place from south central regional medical center! y'all should be ashamed to keep these patients this sedated! He still can't walk! Last picture is next day we got him Saturday morning after telling them we are coming and do not give him serquiol nurse was very rude and stated she didn't give it to him but if she didn't he would be not this doped up still... rolling him out in a Jerry chair is illegal When this man came in with upper and lower strength all this over him waking up lost and you guys could've been more caring and not approached a dementia patient with hateful attitudes read more

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Can't visit a patient? What is this, a prison? Went to reception, was told to wait in waiting area. Thirty minutes later, I'm told I can't visit her without the "code." Ok, how do I get a code? "Talk to whoever admitted her." She was at Briar Hill Nursing Home. Did the Nursing home admit her? Did someone else? Can you give me contact info? "No, you have to have the code." I asked if I could leave flowers/plant. "She can't have them, but the nurses station can." !!!! I phoned the next day and asked if the patient can approve me to visit? "No, she doesn't have the code." She does not have mental problems, she has Parkinson's. A patient doesn't have the right to approve a visitor? I'm done with this so-called hospital. Best wishes to my friend! I pray she makes it out of there alive!! read more

Unless they visually see the problem..they don't dig or investigate..they would rather refer you than actually truly help a person. Receptionist was polite. read more

Horrible. I had three broken bones and they took several x-rays and they did absolutely nothing to help me. They will not even send me a copy of the x-rays or tell me the names of the doctors who treated me. They only have sent me the bill. I want to sue them for medical malpractice read more

I rarely give negative reviews but felt I had to come on in hopes you will take it as constructive feedback and look at it to see ways you can improve. I've been in the healthcare field and I understand the system. I walked into your ER on Thanksgiving at about 7pm. The woman working registration was rude, barely made eye contact, and didn't explain any of the forms. She seemed as if we were just a bother and interrupting her conversation. In a curt tone just handed them to me and said sign these. Hoping at that point it was just an isolated incident...but this wasn't a good first impression of your hospital system. I get called back into triage and the male nurse barely even looked at me. I have had people at McDonald's who have given more eye contact and been more friendly. He just seemed totally uninterested..he got a list of my meds but didn't even bother to take a history on me.. BP reads 149/105 pulse-116.. No concern whatsoever..anyone who has any medical knowledge know that is tachycardia...and a BP that high should raise some concern. I told him that was unusual for me and would he redo it..he could care less..said they'd redo it later..this is your triage nurse who is supposed to be assessing people? Pitiful. Get back to a room and go to give a urine sample. Go into the bathroom and the lights won't turn on. The lights in the bathroom are out. The door doesn't lock..not that mattered because I couldn't see to even give a specimen. Find a nurse and flag her down and she sends me to a staff bathroom. Get back to the room, go to lay on the gurney and the sheet slips down..there is dried blood/fluids all over the gurney. They obviously aren't being cleaned..Infection control? Little things like this give the impression you don't care about your patients. Luckily I am from out of town and hopefully won't need to be back. If I do get sick in that area I definitely would not return to Merit. It is the locals I really feel bad for. The positives I can take out of this visit was we were in and out fairly quickly. The nurse was personable. Medical records was easy to deal with. Other than that there is a lot of room for improvement. I have worked in a hospital and these aren't hard fixes. read more

If there was an option for zero stars I'd choose that. If you want to be treated like a junkie looking for a fix this the place for you. I went to the ER having a severe panic attack and there answer was an IV of saline and a lot of disdain and judgement from the doctor. The only person that treated me with compassion was the nurse. read more

I went in with abdominal pains. They took maybe 5 minutes to get me to an examination room. Learned it was my gall bladder. The whole experience was as pleasant as they could have possibly made it . The staff was very professional and very courtesy . I will recommend anyone to this hospital. read more

This hospital almost killed me. Diagnosed me with vertigo and sent me home. They same day I had to go to another ER and THANK GOD I did. They found a myxoma in my heart and my body was shutting down. Emergency open heart surgery that morning at 4. Bottom line you go here for a cut toe and nothing more than that. I found out the hard way and almost paid with my life. Trust me, that's the short version. read more

Took my husband here because of headaches he was having they were so bad it kept him from working. After exams they came back saying he had strep throat which was far from the truth he had absolutely no signs of strep throat. They gave him a shot for the headache saying it will go away in a few hours. 2 days later he still was having the headaches. read more

My wife is in there they said she needed surgery then come back saying no surgeon at this hospital now her throat hurts also lots of bugs in ER and it smells bad service read more

DO NOT GO HERE FOR ANY MEDICAL NEEDS WHATSOEVER. If I could rate this hospital with a 0 star I would. I took my 9-year-old son in to this ER after his fishing hook got stuck in his knee. The nurse decided to cut the fishing hook leaving the metal barb still stuck in his leg without even saying anything to me about it first. We went to X-Ray 3 times, you could clearly see the metal in his leg. The doctor couldn't even find it to get it out. WHAT A JOKE. I believe he just didn't want to deal with it. When I asked the doctor why the nurse didn't use her basic common sense. He looked at me and said we are an ER and there's only so much we can do here. FIRST OFF, I DO NOT HAVE A MEDICAL DEGREE and I could have told you that the smartest thing to do was numb his knee and cut a small piece of his skin where the hook was and pull the ENTIRE hook out. They cut a huge spot in his knee and we ended up going home with stiches with metal still in his leg. They then referred me to a surgeon so that they can remove the rest of the metal hook. They told me the surgeons office would call me. However, the ER put my phone number in the system WRONG. So therefor I had to call and make an appointment. They told me that he could come to this hospital and do an outpatient procedure. I then told them that I would rather go to St. Dominic's before I EVER RETURN TO THIS HOSPITAL. I should have gone to that hospital in the first place and I wouldn't be putting my son through this now. THIS HOSPITAL IS HORRIBLE. read more