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    Merle's Clothes Closet

    2.5 (2 reviews)

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    8 years ago

    She lied about a fake Gucci bag and claimed it was Gucci. She is rude and never responds to phone calls. I would never buy from her.

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    8 years ago

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    Berta Sawyer

    Berta Sawyer

    2.9(16 reviews)
    3.2 mi
    $$

    Here's what BS has right: the store is bright, clean and well merchandised. The inventory is…read moreupdated, alterations can be made on premises, salespeople are helpful and not pushy. Here's what BS has wrong: management and customer service. And these are big when the price tags are equivalent to high end department stores where you can also find the same amenities. BS also has an extreme ALL SALES FINAL return policy. Much like other reviewers, I had a dress special ordered for my son's wedding. I had three fitting appointments. At each store visit, my salesperson, Rocky, styled me with sportswear for the wedding weekend and beyond. By my last appointment, I had spent almost triple the price of my MOG gown, but I was pleased to have supported a female-owned small business, and I told the owner, Sara, exactly that. . When I left the store my MOG gown fit perfectly. Rocky and Sara packed it for me, and I was assured they had sold lots of dresses by this manufacturer, and the dress would travel well. That was not the case. Getting dressed for the wedding I discovered the length of the gown had "grown" approximately three inches. I walked my son down the aisle with the skirt portion hiked up under my armpits. As the day progressed, so did the length. Instead of the flowy, sequin top I dreamed of, rolls of fabric are apparent in every picture, as I hiked the skirt higher. I made a follow-up appointment at BS. No one argued that the dress had "grown." Sara immediately told me she wasn't giving me a refund. I asked her to contact the manufacturer on my behalf. She refused, arguing that the material was not defective and insinuating I had worn different shoes or undergarments. Rocky was sympathetic. The seamstress made no comment on the material but pinned the skirt to be re-hemmed. Of course this wasn't BS's fault. Nor can they give me a redo on my son's wedding. But a little compassion and customer appreciation would've gone a long way. Yesterday, I picked the dress up for the last time. Sara saw me but said nothing. I left, then decided to come back in and talk to her, which I did quietly, in the back of the store, away from other employees and customers. I wanted to give her the chance to do the right thing - something, anything to keep me as a customer. I said I wouldn't be returning. Her response was a blasé "okay." When I asked her if she knew why, her comments were shockingly accusatory, and she asked me to leave the store and not return. The entire exchange happened in less than a minute. Management's unwillingness to take any responsibility and heartless lack of empathy prompted me to write my first YELP review. Buyer beware.

    I am writing this review to tell anyone who's thinking of shopping at Berta Sawyer not to go…read morethere.,I shopped there many times before it was sold, bought many gowns there & had no problem with the precious owner. These new owners Sara & her mother Lyla the seamstress are rude & nasty people. They lie & have hung up on me 4-5 times. That is not a way they should be treating a customer. They are only nice when you are buying until you have a problem. They did not fix my dress properly & would not want to give me the right amount back for their mistake. I was miserable wearing the gown for my granddaughter's affair this past June 2026. Sara & Lyla are both inconsiderate & disrespectful & Sara was harassing me on the phone. They should be put out of business for treating their customers like they do. I have read other reviews on them & other people say the same as I do. They are horrible people. I hope anyone reading this will think before they go & shop there. Don't start with these people!!! Jane M.

    Merle's Clothes Closet - jewelry - Updated September 2026

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