I don't know where to begin! We have been putting off getting a cleaning service for a while, afraid we would just be disappointed, but we finally caved and called the Merry Maids. Our expectations were far exceeded. Suzanne came out to give us a quote that was fair and covered all the things we had hoped and more. She has been delightful to work with. Kirsten and Erin cleaned our home beautifully! Their attention to detail was amazing and they couldn't have been sweeter. They didn't even mind when our little Yorkie tried to "help" now and then. We look forward to an ongoing relationship with the Merry Maids of Gettysburg and would recommend them to anyone who is looking for a wonderful cleaning service! read more

Bare Minimum. Terrible. I called Merry Maids to ask for a DEEP CLEANING of my house. I told them it was a big house, needed a LOT of cleaning and to allow AT LEAST four hours for JUST the first floor. Well, first they were late, second, they started as if it was a general cleaning, doing front to back, dust, vacuum, etc, without asking me any questions or having a checklist. Then when they were done, they asked me what I thought and I pointed out dirt still in the cracks of our main room (it's natural wood with crevasses between each board). They told me, well, they didn't know what else they could do. I pointed out a place on the rug where there was hair that I reached down and picked up. They just looked blankly at me. Then they asked if I wanted to use a credit card or check and called in my cc without ever giving me a total or any receipt. Wow. After they left, I went back through and I saw so many things not done. The whole area they went through was half done and minimally cleaned, and they still never got to the top floor, except for vacuuming my bedroom, with my own vacuum, since something happened to theirs. This was after they asked earlier to use my dustpan and had sent one of the two people back to the office for more rags. I had rags, why didn't they ask me, and then why did they charge me for four hours when they arrived at 10.15 and left promptly at 2pm with one of them gone for half an hour. I didn't ask them to say because obviously they were half hearted about everything and it was all about punching a timeclock. When I called the office to complain, they had the same answers, oh, well, we did what we could in the time we were there. Well, why didn't they tell me how much time they needed? Why didn't they do an outstanding job on anything, but instead, just a halfway job on everything? You could have asked them to stay longer, she said. Why would I ask them to stay longer when they just told me they couldn't do any better when I pointed out that dirt in the cracks. They claim to have swept and mopped three times in there. Really? They why were there still things on the floor that I could wipe lightly with my finger and get off? Why was there a pile of dust on the floor? Why was the return register still covered with dust? Why didn't they even take out the trash they generated and left in my kitchen instead of carrying it out the door to the big container right outside? I know my house needed cleaning and I was willing to pay the price. I'm used to using Molly Maids in Arizona and they worked til it was done and only charged $60/hour for two people whereas these people charged 90/hour and seemed to worry about their time clock, not doing a good job. Based on my convo with the manager, her unending excuses and blaming me for not being specific enough I'd have to say this is standard procedure for Merry Maids. This is the first time I've not tipped a cleaning crew, but it just didn't feel like they cared. Meh, after spending $400, I'm left feeling Meh, not happy. I wanted clean and happy. One excellent room and I would have been happy, but instead, I got Meh. Looking for clean? Just hire someone off Craigslist and you can pay them 10/hour for 40 hours for what I paid for a company that's supposed to be a "professional" cleaning crew. I'm sure you'll get better service. read more

HORRIBLE! Caused more damage than they fixed. They said everything they damaged wasn't their fault. Shouldn't even get one star. BEWARE! Look somewhere else. read more

Don't even waste your time.... As we unfortunately did. I had called to arrange a move out clean for my grandmothers 500-800 sq ft apartment; she had just passed away and I am in another state unable to physically assist them with such things. I was trying to ease the burden of the chaos of logistics and save them some time- plus, who wants to spend time cleaning when their love one just passed away? I called a couple weeks ahead of time and was given an arrival time of 9:15am. Up to this point, everything was great and the woman on the phone was quite pleasant and chipper. 15 minutes past their scheduled arrival time, I received word that no was there. I called and once again spoke with the same chipper woman I made the original appointment with... Until we disagreed on the arrival time. Then, the chipper woman turned condescending and broke her act. Instead of an apology, I was told how incorrect I was on their arrival time (which I had written down as she spoke it to me so I'm absolutely positive I was correct) and in fact that she had called to push it back. She became defensive, rude, and spoke down to me on how wrong I was. I checked my phone, my house, and even had my parents check their house phones and cell phones in case I had given her one of theirs since they would be the ones on site. NO message or missed call on any of the phones. In a call I placed back only seconds later, she said I must be mistaken... In her condescending and fleeting chipper personality. I was then given an arrival time of 10-10:30 bc the cleaners have no way of giving an accurate time of arrival. Really? You had just given me a time of arrival of 9:15 but a couple of weeks ago... Plus... With mapquest and gps there's no way?? I got off the phone and relayed this information to my father who had already been sitting outside waiting for their arrival since 9 (at this point we were at 9:40). He was very upset (as was I, plus humiliated and profusely sorry I went with Merry Maids to accomplish this simple task) with their lack of professionalism. I immediately called back to cancel. Their hassle and lack of professionalism was not worth waiting for and the hour to two hours it would've taken to clean such a small place. Heck, I may have even convinced my father to keep waiting if the customer service was so-so; but no, it was horrible. Instead, my mom and dad went back to clean the apartment themselves amidst the logistical and emotional nightmare of a death. When I had called back to cancel, not even an apology or attempt to keep my business, just "okay have a GREAT day".... Like I said, very condescending. We hadn't even experienced the physical presence of this company and had to cancel due to their lack of professionalism. Do NOT waste your time!! There are so many other local cleaning services in the area who are listed on Angie's list (which this branch does not earn good reviews in), yelp, Craigslist, etc which can help you out. I thought that by going with a national company Id be safe- NOPE! read more