Clean, secure and convenient. The staff are really friendly too.read more

I rented a storage unit for 4 weeks, paid for 12 weeks. When I rented the unit I was told a 1…read moremonth deposit was taken and would be refunded. I was told I had to pay for 2 months up front minimum then monthly afterwards. I was told that if I didn't use the 2nd month I'd get a pro-rata refund. They were very helpful in renting and taking my money by credit card. They advised when I gave notice and vacated they'd sort out the pro-rata refund and the 1 month deposit. To this date, 23 days AFTER I have vacated the premises no monies have been received. I've called three times, been told "a check would have already been mailed to you". Then called again " I assume a check's been mailed to you". Then today, I forced them to give me the date the check was mailed, the check number etc. They CLAIM a check was mailed 5 business days ago from Malvern to Armadale but to date NO MONIES/NO CHECK has been received. I also was told that I will NOT get my pro-rata refund only the 1 month. I also found out they are in receivership which I have no idea if this means i'll never see my money. Regardless I have paid over $1000 by credit card to these people for 4 weeks of a small rental unit and have received no refund of anything. I asked them to please stop payment/cancel the alleged check an reissue another one that I would pick up in person. I was told by Matt "it's not our fault you never got the check, if it doesn't come that's not our problem". I asked again to speak to a manager/owner, etc... as he REFUSED to reissue the check. I've not yet received a call back. I would exercise extreme caution before handing any monies to this business and I will personally never use them again.

Really welcoming and convenient. I was in a rush and they managed to print my stuff pretty quickly…read moreso I get on time

I was referred to this place by a friend who has her paperwork printed for her business here. She…read moresaid they were a good deal but not very "on the ball". She was very honest in that respect. In dealing with them, I can honestly say that if it wasn't a good deal, I'm not sure if I'd use them again. When trying to get a quote for something I needed printed, it took about a week to get it (was only needing a small amount printed so I'm guessing the priority on their list wasn't too important). When I called to follow up and the person that was responsible for my quote wasn't in, I could even get a status on it. To me, if you're working on quotes, they should be accessible to anyone in the building in case you aren't there, but then again that would be efficient and help a customer. When I finally got the quote and agreed on the pricing, I was told that they would be ready in 4-5 days and someone would contact me to let me know. Needless to say, it had been two weeks before I sent them a message asking if they were ready. I did get a reply stating that they were but if someone says they are going to call me and let me know, I expect a phone call. When going to pick this order up, I couldn't find the entrance to the place. There's nothing out in St Kilda Rd stating that you have to go down Slater Street and that's how you get in, although there is a lovely Cafe Promenade out the front of the building. No signage actually makes it a bit difficult for customers I'm guessing. I was using my google maps to try and locate where the building was and it kept letting me know I had gone past it but couldn't find the entrance. I then had to call (and feeling really stupid since I was out the front) and speak with Andy to find out where it was. Shouldn't there be a sign out the front letting people know? Just a thought. They are really nice there but not very fast or efficient. I guess if I had a bigger order then I would be more of a priority but because they only made $100 off of me, I must not be too important. I'll probably continue to go there because I'm a creature of habit and once you get your stuff at one place it's just easier to re-order but I was still a bit disappointed in the lack of interest.

A great combination of friendliness, professionalism and fair pricing…read more Couldn't recommend them more highly

I have used the services of Cobblers of Kew for over a decade. The team are consummate…read moreprofessionals who are incredibly friendly and accommodating. The service costs are ridiculously inexpensive and the quality of their work is outstanding! Thank you.