Came here almost 4 years ago to set up a homeowners insurance policy and perhaps to bundle auto…read moreinsurance as well. The lady who I worked with Judy was nice enough at the time. I set up a HO insurance policy with Cumberland, the auto rates she was trying to get me were not competitive at all and were very overpriced. She was super judge-y and pushy when I politely declined the auto insurance but regardless of that I just went with a homeowner's policy instead of bundling... I've had several issues over the years, first my HO policy went up every year despite the fact that I've never once put in a claim. When I tried to call Cumberland they literally would not speak to me: told me I had to go through Schumacher for any issues and they cannot talk to me. Annoying but whatever... I get in contact with a woman named Leslie because, according to Leslie Judy couldn't help me (? Weird) then Leslie gives me a whole rigmarole about why my rate increases. She claims that Suddenly Cumberland is telling me I'm under insured after having been with the company for two years: the company raised my amount for what my house is worth to almost $200,000 more and raised my rate which is shady as fuck. Finally after a million phone calls Leslie told me the company made a mistake and lowered my rate. Shady as fuck all around... Now I decided, since my Cumberland policy was increasing yet again without filing a claim, to look elsewhere. I called NJM insurance and got an amazing rate (almost $200 less than my rate) which was on par with my current HO policy. I called to talk to someone about canceling my policy with Cumberland and lo and behold Judy can now help me. So I tell her I want to cancel and she keeps me on the phone for twenty minutes trying to change my mind and tell me that NJM is not a good company and that I'm making a mistake, she offered to find more competitive rates and to bundle my auto insurance policy. I told her I was going to switch and made my mind up. She emailed a cancellation form, I emailed it back with my signature and she needs my new declaration page to see if it's "worth it for me" to switch to NJM. I just want to be fucking done with this company and their bullshit and I'm somehow still getting suckered into having another conversation with this woman who was completely unhelpful when I was having a host of issues a few years ago. Where were you then? Seriously I just can't wait to be done with this place and to have a new policy that won't raise my rates constantly and not be able to speak to the company who i have my policy with! Just so stupid and inconvenient. I will never go through a broker again, especially not this company. Yes it might be "convenient" to have someone do the work for you but when I cannot even speak directly to the company that is insuring me I have a real issue with that. Beware and look elsewhere.

I have been with Schumacher Ins. Agency for over 10 years. They never disappoint! One thing I love…read moreabout Schumacher is that each year, they will call me when I can get better insurance rates from a different provider. As a broker, Schumacher goes above & beyond. Specifically, Getine Taylor (and the rest of the team as well) - Getine is always friendly, willing to share knowledge that is in my best interest, professional, and FAST. Her promptness when taking care of me has me spoiled as a customer and raises the bar of excellent client relations for other companies I deal with. Keep up the great work!

Very nice experience with State Farm in Nicole Nickerson's offic.The agent name was Martha Soca,…read moreshe was very helpful and got me the right auto insurance in no time.

I want to tell you how much I appreciate your service. You are always prompt to answer the phone…read moreand are very helpful and answer all my questions. Every other company I call it is very dirt talk to a live person and there is always a long time on hold, but whenever I call Nicole she answers the phone promptly and I greatly appreciate it.

Literally downloaded the yelp app JUST to write how DISGUSTED I am with Liberty mutual…read more Avoid liberty mutual AT ALL COST! I was in an accident on Sunday Feb 12th. Today is Friday 17th 2017 and no one can give me a direct answer on what is going on. The car is a total LOSS, one would think it is an easy claim since there is no other car involved and nothing to investigate. Nothing has been done this whole week. Liberty mutual is a joke. I also work with a rental car company and have experience with other insurance companies, geico or progressive would have settled this claim already. Avoid liberty mutual is you are looking to insure your vehicle!

One of my worst experiences so far. Fraudulent, deceptive marketing practice to enroll, and force…read moreme to drop geico. No updates on status of right track. Enrolled in September, every time I call, I'm told 8 weeks delay. It's a sham. Don't be persuaded to drop your existing plan to "save money." NOT.

As first time homeowners, we were recommended to the Fallivene Agency for both our homeowner & car…read moreinsurance. When we recently had water damage in our basement, John Fallivene quickly provided us with reliable names of people we could use. He and his office staff were extremely patient and supportive with me and all my questions. His company then also found us a better deal on our car insurance, saving us over $700. We appreciate working with people we can trust. Thank you Fallivene Agency, you've made our experience very pleasant and less stressful.

I would highly recommend John for your insurance needs. I was looking for auto insurance to cover…read moremy family with 2 young drivers (17 and 21 years old) and John's proposal was so much lower than others (almost half the cost), and with much higher coverage! John is very thorough in asking a LOT of questions to get me discounts on the policy, and the payoff was well worth it. Not to mention that John was very patient during the whole process. I am thankful for his help.

I have been working with Raquel for 3 years now and I cannot say enough great things about her. She…read moreis extremely helpful, knowledgeable and personable and is the kind of associate that is a dream to work with in any capacity. She is a huge asset to her employers and much of my loyalty to the company stems from being able to work directly with her. Village Insurance is also a fantastic company to work with. I have been a client of theirs for at least 8 years and refuse to do business elsewhere. They are very caring about their clients and I always feel extremely taken care of. Customer service is clearly a huge strength of theirs!

From the owner: Personal Auto, Home Insurance, Commercial Insurance, Contractors Insurance and Life Insurance.read more