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    WFA Auto Sales

    3.3 (7 reviews)
    Closed 10:00 am - 8:00 pm

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    Hudson Honda

    Hudson Honda

    2.4
    (287 reviews)

    I noticed bad reviews all over the world about this company and his workers. We can't have good…read moreworkers with bad workers cause the bad workers can sometimes make the good workers look bad. The experience I had which I never did before, as I got approved for new vehicle, interest was a pretty high, it was expected due to someone who did caused this towards me in the past. The man who did my paperwork, where I signed the contract, paper work, etc. He called me back the next day and found me a bank with an even lower interest rate. I did not expect that to happen. He could've just forgot about me and said business is done. He went the extra mile, which he deserves a raise and one of the best things anybody ever did was call me back so I can re-sign the paper to a new bank to get even lower interest, even by a few percent, it had everything to do with principal. THE BEST EXPERIENCE. -- SPEAKER OF TRUTH

    This was, without question, the worst customer service experience I have ever had at a dealership…read more The issue involved a tire replacement on a vehicle that has a tire protection package purchased through Honda. Instead of taking a few minutes to verify the coverage, Neil immediately put the burden on my son to somehow figure out and prove what tire package had been purchased. Rather than looking up the information in the system, he was dismissive, argumentative, and unwilling to help. What made the situation even more upsetting was the feeling that assumptions were being made about my son before anyone even attempted to verify the coverage. We came in for service and were treated as if we were asking for something we were not entitled to, despite the fact that the coverage had already been purchased. I then called the dealership myself to explain that the tire package had in fact been purchased. The attitude I received from Neil was rude, disrespectful, and completely unacceptable. Instead of listening and assisting, he continued to be dismissive and unhelpful. At no point did he demonstrate the level of professionalism that customers should expect from a service department. The most frustrating part is that Sarah was able to do exactly what Neil refused to do. While I was on hold, she took less than five minutes to locate the tire protection package, verify the coverage, and confirm that my vehicle would be serviced. Five minutes. That is all it took. The entire issue could have been resolved immediately had Neil simply done his job and treated us with respect. The matter was later escalated, and I spoke with Will. Unfortunately, instead of addressing the poor treatment we received, his attitude was just as bad. He was abrupt, rude, dismissive, and unprofessional. Rather than apologizing and focusing on a solution, he seemed more interested in defending unacceptable behavior. Speaking with him only reinforced how poorly this dealership treats its customers. To make matters worse, when I initially called, I specifically asked to speak with Eric. Instead of being connected to the person I requested, I was repeatedly passed from one employee to another. It felt like a game of telephone, with no one taking ownership of the issue or making a genuine effort to help. Now, after all of the frustration, Eric wants to call me back. At this point, I have had to take a moment to calm down before even having that conversation because of how poorly this entire situation has been handled. Sarah was the only employee who showed professionalism, courtesy, competence, and genuine customer care. She deserves recognition because she was the only person who actually took the time to help and resolve the issue. I am writing this review because customers deserve to know what they may encounter when dealing with this service department. No customer should have to argue with staff members to have a simple coverage lookup completed. No customer should be made to feel judged, dismissed, or disrespected when they have legitimately purchased a service contract through Honda. Management should seriously review the conduct of Neil and Will. Their behavior reflects poorly on the dealership and creates an environment where customers feel unwelcome and undervalued. The fact that it took multiple phone calls, multiple employees, and unnecessary frustration to resolve something that Sarah handled in less than five minutes is unacceptable. The tire package was found. The coverage existed. The vehicle was approved for service. The problem was never the coverage--it was the customer service, and it was absolutely terrible from start to finish.

    Murphy's Motors

    Murphy's Motors

    4.5
    (8 reviews)

    Went to see the 2003 Mini Cooper as advertised on Cars.com…read more Was in pretty good shape and told they fixed a tire pressure gauge, put in a new BMW clutch, and a 3month service package was included to cover the transmission and engine. Everything sounded good-- until I came back from the test drive. I stalled once in the car upon turning it on (low releasing clutch)but otherwise drove smoothly. Trusting that he knew a safe, reasonable course I went on a test drive with he salesman, Charles Eid. After a while he took me on a very steep hill from a complete stop in a car full of 4 adults (which was definitely a challenge). When I had difficulty, he stepped in and even he stalled the car and had difficulty getting up the hill. He drove the car back and once I got on the lot proceeded to tell me that I had burned out the clutch (because you could smell a little when both he and I had difficulty on the hill-- which also had a speed bump), the car was un-sellable, and I would have to pay them. He asked "Well are you going to buy the car? If not, we have to split the cost of a new clutch." If one little ride burned out the clutch, the car is a LEMON!! He wouldn't have been able to drive the car back (and as vigorously as he did, speeding through the streets and accelerating fast from a stop) if the clutch was completely gone and "Un-usable" as he said. He proceeded to say the car is "fragile"-- anyone who has driven a BMW or Mini (or seen the Italian Job or Bourne Identity) knows these are hearty cars. Plus, whenever you install new brakes, clutch, etc-- with the first couple of drives you can smell a little burn from USE! Unbelievable LIES from these people!! Besides, in the event anything happens to the car on a test-drive or on the lot-- the INSURANCE covers it! By LAW they have to insure the car-- or it can't even leave the lot!! HE WAS TRYING TO TAKE ADVANTAGE AND PRESSURE ME TO BUY THE CAR USING SCARE TACTICS! Good thing I know many lawyers-- one quick call while I was there and I was advised they were in the WRONG, and to walk away. No liability on my end. So much for the other good reviews-- this is definitely a "STAY AWAY" and "DO NOT RECOMMEND" place, only wish I could have given 0 stars.

    Great place and very helpful staff. I bought my car here and Andrew was honest and genuine. He was…read morevery understanding and helpful with the whole process.

    Toyota of Manhattan

    Toyota of Manhattan

    2.1
    (306 reviews)

    I stopped in here to buy a Toyota…read more First off, it's a cool entrance, going up 3 floors to the showrooms which are walled off glass Lexus and Toyota stores. Very slippery when wet, though, so not sure how they handle rain/winter weather.... The center area for doing paperwork and dropping off/waiting on car service is large, and they have some water (bathrooms inside the showrooms though). The Toyota has a lot of salespeople, and remember if you want to do a test drive, bring license and come before 4pm. It's a lot of waiting, honestly. They have water, a coffee machine, but the showroom was quite warm and humid.. cooler to wait outside in the Omotenashi sign area (but that has more car exhaust & associated car smells). A small popcorn machine that had burnt popcorn. I stopped in to do my down pay and hold the car, came back with more docs and a check for the remainder of the downpayment another day. They do want to sell the cars, so I get the pressure to come in quicker. The tax, registration and license plate work they can take care of for NY and NJ, no issues there, finance manager took that info and call you back to pick it up. They have a guy that will turn on the car and look at it if you want to trade in a vehicle. Lowballed compared to Carvana or other services, but convenient? Yes. No hard sell from the finance manager on extended warranty or service contracts, which is nice, they were roughly in-line with other area service and warranty contracts, but more expensive than if you were to go to Delaware or Pennsylvania. Do double-check the cars, though, when you buy it. Mine was missing mats and a bunch of other things like the second key (chip shortages) - they ordered them, so that was good, but the tires were low on air and my gas was only half-full, so I'll get another tank later when I pick up the car. The battery also died on me on the first day, so they came out to jump the car, and then bring it back for a full inspection and replace with a new battery, so props to them for taking care of the issues when they have popped up. Is it the smoothest Toyota experience I've had? No, and also a lot more waiting than my prior cars. Yes, documentation fees. Not much in the way of negotiation - people still want Toyotas, so no reason to do much in the way of discounting right now. Jeudi and the manager did reach out to right the challenges with the new car, though, so that was helpful, and Jeudi was a patient man when doing everything from getting the vehicle ready (and checked again after the battery issue) and then also dealing with things like getting the old license plate off the car (pretty rusted on), etc. As of today, about 4 months later, I'm still waiting on getting the full set of mats for the back of my car. =\

    Scam artists. Had me make a deposit on a G86. Its now over a year. No car No return of deposit even…read morethough they said they would return it. Impossible to get in touch with. Horrible experience. If there were a zero start rating that's what I would give them

    WFA Auto Sales - car_dealers - Updated August 2026

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