I wanted to thank Ms.Marleni Rodriguez at T-Mobile in Essex MD for helping my daughter, my husband and myself with new phones new service. She took her time and answered every question we had. She went above and beyond her job description to make all 3 of us happy. Thank you again Ms.Rodriguez... read more
I went to this location at 7:56p to exchange headphones that I purchased. 2 staff members inside informed me that the store was closed although the online hours of operation and sign on the door stated that the store closes at 8p. One associate motioned her hands to say "no" weren't not open when I pulled the door. After looking at my watch, I questioned her about the closing time. The associate then asked what I needed. I informed her that I wanted to make an exchange for headphones. She said that they didn't have the headphones that I was looking to purchase (even though she never even looked at the items I had in my had). I told her that I was looking to exchange them for airpods and pay the difference. She then stated that they did not sell AirPods at this location. I just informed her that I would write a review. I hate when people get jobs in customer service/retail but they hate doing the actual job. This really ruined my experience as I rushed to get here before they closed. read more