I was here on Friday, Oct 24 to look into switching my phone service from one company to Verizon…read more Although Jay was very helpful, the system kept timing out so he had to input information several times. I had to go so I told him I would be back the next day but came Sunday instead. He was off but told me to see one of the managers who was already expecting me. However, he was in the back when I arrived & someone arrived. I understand he may have been busy taking care of another issue but he could communicate that with the other manager or let someone else assist me in getting the transfer paperwork going. I waited 10 min then I quietly departed. Jay who was off did contact me to return because the manager would make himself available but by then I I felt it was inconsiderate to think it would be ok to make me wait so I decided to take my business elsewhere.

Came to store to return my phone as part of the upgrade. While the pickup of the new phone was…read moregood, the return experience was not good at all. Multiple employees having person conversations while people wait a long time. No place to check in so a free for all when someone is eventually available. The fact that an employee has spent 25 minutes talking with a friend in the store verses working is unacceptable.

Customer Reps are snooty and condescending. Not helpful.just want sell you something.read more

The worst T-Mobile I've ever been to, more than one employee flat out hid in the back to avoid…read morehelping us when we walked in. There was a line of people already waiting, the employee Chris straight up lied to my husband and told him he could not connect Bluetooth android headphones to a new iPhone (completely incorrect). Avoid at all costs go a few miles down the street to Dobbin rd. I would give zero stars if I could.

Terrible service. Can't get anyone to ring up a sale (item off the shelf) w/o waiting 1/2 hr…read more Sales people go hide in the back after they are done with their "customer". Apparently not a customer unless buying a phone. Skip this place... get what you need online.

Wish I could give 100 or more thumbs down. also after purchasing what is supposed to be a new…read morephone i have some one elses phone. And am still on hold. I have been trying for days to get my problem worked out. Where are my pictures that were supposed to be transfered? Still on hold. Think I will call the with my other phone while still on hold.

This is the in-mall store and is NOT a corporate store. Do yourself a big favor and go to the…read morecorporate store a few steps away outside the LuLu entrance where you will be served by professionals and avoid the excess charges put on without your permission.

Everyone I interacted with was knowledgeable, professional, and kind. They answered my questions…read moreand explained my options. Because I was impressed with the salespeople, I decided to not only switch my mobile service from Verizon to AT&T but my internet also. I hope I won't be sorry!

This place serves as a destination where you can get your phone repaired (cracked screen, etc),…read morephone covers and additional phone accessory. In terms of pricing, I know they also provide warranty for any services hey provide you. However the warranty does have a cost to it. My recommendation is to shop around for pricing. There are plenty of shops in the Columbia mall that provides similar service. However, many of my friends use this place so it must be a good thing. When I was there, there was only 1 person working the front of the place. This person was very nice and informative. That person was in the middle of repairing a customers cracked phone. Not sure if this is a 1 person shop or has multiple staff. If you can quick service, this is the place to go. However, I think their prices are reasonable especially given the area. However, other places may provide cheaper rates. Got to search around.

I had a 4.75 star experience at this place. I called over 10 repair shops in Maryland and VA some…read moredidn't even bother to pick up the phone. This place, 2 rings and someone picked and answed my questions knowledgeably and set up an appointment to repair my note 4. I make good money as a busy limo driver but I'm also frugal with my expenses. I visited a couple other kiosks and small shops but was turned off by their lack of eagerness to win my business. Additionally, the other locations had a repair time of greater than 1hour. Some even had customers complaining about their previous repair as I walked into the store. Cyberion was well composed and was eager to provide solutions to my multi symptom issue. Some of the other people turned me down because they said "It can't be done". This place serviced me fast, had the solutions, and charged me the right price. As I read the other reviews I felt the negative ones were overly critical and I sensed that they were the type of customers that would go to a fancy restaurant, demand a refund and refuse to tip the busboy just because the restaurant forgot to bring a free appetizer before the meal. Long story short, I fell off my Segway, got a hefty dental bill, broke my $800 Samsung note 4 and these guys were the ones that came through after extensive research on best value. Whole I waited for my repair I got irritated at the negative reviews and wanted to do these guys justice by stating it how it should be stated. Hats off to cyberion Columbia ! with the savings these guys provided me, I ran to Starbucks and bought some coffee for them.

They do not even deserve one star. I brought a new phone and was to have the old phone content…read moretransfered to the new phone. My content is not in the phone or the pictures that can never be replace. Plus it is not the phone I chose to buy. It has some other persons information on it. It is not a new phone like I paid for but someone elses phone. Who has my phone which has pictures I can never replace. Especially the pictures of my son who was killed in a car accident at the age of 15 years old. It is like they killed him again. So after talking to a Verizon agent I was told to take my phone back and if they did not return my phone with its contents I should call the police. Wish me luck.

It should be made very clear to customers that "in-direct" stores such as the one in BJs isn't a…read moretrue Verizon Wireless store, although Verizon's logo is on the store front, and that if you are looking for Verizon Wireless to back their service, you shouldn't EVER buy a phone from these "in-direct" stores. If you do, don't expect Verizon Wireless to be able to assist you should you have any problems. I pre-ordered a Galaxy S6 from this location and then later learned at BJs was offering a much better detail and had a wider variety of phones (in size and color) which they could guarantee would be in store on the 10th when the phone was released. When I tried to cancel my pre-order I learned (after MANY hours on the phone with the BJs kiosk manager and Verizon Wireless's customer service) that I could not cancel the order. The problem was due to the fact that the BJs kiosk was an "in-direct store" and Verizon Wireless cannot control their system. The in-direct store's core support requires the phone's ID to cancel the pre-order. In order to get the phone's ID I would have to wait for the phone to arrive in the store, go in-person to talk to the kiosk and then wait for the manager to call the in-direct support number and have them cancel the order. No one could tell me how long it would take to cancel the order in the system. Perhaps several business days. I would understand this practice if I was trying to switch providers, but I am simply trying to RENEW my Verizon Wireless account and get the phone I want. Next time I will avoid this drama and go straight to a "real" Verizon Wireless store.

scammed me out of $300. Got my device fixed and it broke the next day. refused to fix it or give me…read moremy money back.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.