A typical Verizon store…read more Parking is provided by the mall and is limited during high flow hours. Reservations are not required; however, one may not be seen or have a wait without a reservation. The online reservation process was miserable. I was unable to set one up by phone or laptop. My wife finally accomplished one. Only the next day was available. Note one must have a login to make a reservation. The store is generic and towards the small side. No chairs or benches are available. Handicapped patrons without a wheel chair will have to stand. Our attendant , Mo, was knowledgeable and professional. He was the best factor is our visit, and was able to find us a deal that fit our family. That said, available options for existing customers were limited and had minor savings. There is a big push to sell accessories. Check out prices elsewhere and online ! The mark-up was significant. If you are worried about leaving with a phone without a case and know the model you wish. Purchase the case or an inexpensive case before going to Verizon. They now are pushing a setup charge. This is the process the phone guide one through. If you've done it before or are technically minded do it yourself and save money. Note some models and colors are only available by mail. We were told that is due to a low inventory at the location. You may want to call ahead if you wish to leave with a phone. Thanks again to Mo.

Just purchased new phones from Miguel. He was very knowledgeable, efficient, and personable…read more Initially, there was an issue transferring files and apps from an old phone to the new one, but he really went the extra mile to ensure everything transferred successfully.