Chris over at SC was a blessing. We had a Zoom meeting and he took his time to ask questions and to…read morelayout the job, which was quite convenient, as I can understand getting a quote in person is oftentimes difficult to do. His pricing was fantastic, and he laid out what he would do and the time it'll take, and he's the type of professional that wants to charge the least he can while working as efficiently as possible to get your job done within parameters. Go with him. You're in good hands. He knows what he's doing and you won't be disappointed.

Chris was incredibly helpful with figuring out some issues I was having with wifi speeds around my…read morehome. He also gave great advice on what solutions were available, what their individual drawbacks were, and his recommendation for how to fix the situation. Very speedy response time as well, would highly recommend!

I purchases a Motorola moto G phone on February 5,2026. The…read morephone has problems such as I sound underwater when I'm talking to people. When I take a photo, after a few days it disappears. All I wanted to do is change the phone or ret my money. They refused to do either. Bad customer service, terrible. I am leaving metro. I've been a loyal customer since 2003.

Always happy with the service I receive here. bought another phone for my son and they always go…read moreabove and beyond. I came in last night and they were out of stock of the phone my son wanted. No worries, Vanessa ordered my phone and I received it the next day!!

Terrible experience don't go to this store!!!! An employee of there's added 3 devices in my name…read more Even though they fired him it's been 7 hours and counting and my issues still hasn't been resolved. The management tell lies and didn't handle much. Save the headache and go to a different T-mobile office because YOUR PERSONAL INFORMATION IS NOT SAFE!!!

If i could give them zero star i would! They don't even deserve that one star…read more I talked to Irvin or whatever his name is. They mostly on their phone playing games or doing nothing And they are all look like they are forced to be there !!! Omg what a mistake for me to get a line with them!!!

Here's a shout out to Jessica and Alex for the outstanding job they did in fixing my phone.These…read moreLady's are amazing. Professional and skilled as well as comfortably engaging. Thank you..

From the owner: Switch today & enjoy America's largest 5G network.read more

I've been to amazing T-Mobile stores where the customers service was like a dream (five stars…read moreplus). I've been to dismal T Mobile stores. Where customer service was still learning how to speak a human language. This particular store is somewhere in between. I had reason to drop in because Tmobile was running this cute little special, where if you just popped into the store, they would give you a free pair of T mobile gloves, suitable for use with touchscreens. I noticed the Covid precautions were in effect. customers were asked not to touch the inventory but to allow the staff to hand them what they want. Nice! Since I was there, I decided to try and catch up. It didn't seem like any of the new pricing plans would be competitive with the one I already have. I'm not sure how much of a hassle it would be to upgrade because I haven't done that in ages, the old T-Mobile deal still beats the new Tmobile deals.

Pretty great sales people.I received great customer service. Friendly and professional sales…read morepeople. I highly recommend this store.

Awful service. My bf had his SIM card transferred by the clerk. It took 20 minutes. At this store I…read morehad to reinstall all my apps which caused me a lot of stress and time. I had heck of a time reinstalling my Hotmail, asked sooo many questions like I had to answer dozens of questions. I don't know if it's because they're lazy or what. As you can see the owner/manager responded. I don't buy it. My bf had his apps transferred by the salesman before the SIM card was put in. He didn't need to install any apps, it's called data transfer. She's covering for the lazy salesperson, quite palpable.

From the owner: Switch today & enjoy America's largest 5G network.read more

Strong recommend for Atlas V&D! I had the pleasure of working with Youssef on a business related…read moreinstall that ultimately led to the successful implementation of a new VOIP phone system, along with a security system. The quality of work was top notch, including the kind of cable management that your average IT professional could only dream of!!! Spaghetti belongs on the dinner table, not in your network! Fair pricing, friendly service, quality work--what more could you ask for?!

Youssef was absolutely incredible! He was punctual and kind, very thorough and patient enough to…read morewalk me through the his whole process for the work he was about to perform. He is very well informed on his profession and got the job time in a timely manner. He was personable and would definitely recommend him to anyone and everyone that needs this sort of work done. Great Work Atlas Voice and Data

Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

I signed up for Sonic expecting reliable service and professional communication. Instead, I've…read morespent over a month waiting for internet installation with virtually no meaningful updates from the company. After scheduling an installation appointment that was already weeks away, I waited the entire month only to receive a call on the day of the appointment informing me that it was canceled. Not only was the appointment canceled at the last minute, but Sonic couldn't even provide a new installation date. Their answer was essentially, "We don't know when it will happen." The most frustrating part isn't even the delay itself--it's the complete lack of communication. For over a month, there were no proactive updates, no realistic timeline, and no effort to keep me informed about what was happening. If there were permit issues or construction delays, why wasn't that communicated earlier? Why was I allowed to wait weeks for an appointment that apparently couldn't be fulfilled? What makes this even worse is that Sonic offered no temporary solution whatsoever. If fiber installation was delayed indefinitely, they could have suggested an alternative service, temporary internet option, or any kind of stopgap solution. Instead, I was left completely in the dark and without internet service. When I called customer service to get answers, I didn't get any new information. The representative simply repeated the same explanation about waiting for a permit over and over again, without providing any timeline, updates, or accountability. Delays happen. Permits can take time. Customers understand that. What customers don't appreciate is being ignored for weeks, having appointments canceled at the last minute, and then being told nobody knows when service will actually be available. At this point, I'm left with no internet, no installation date, and very little confidence in Sonic's ability to communicate with its customers. Extremely disappointing experience.