Chris over at SC was a blessing. We had a Zoom meeting and he took his time to ask questions and to…read morelayout the job, which was quite convenient, as I can understand getting a quote in person is oftentimes difficult to do. His pricing was fantastic, and he laid out what he would do and the time it'll take, and he's the type of professional that wants to charge the least he can while working as efficiently as possible to get your job done within parameters. Go with him. You're in good hands. He knows what he's doing and you won't be disappointed.

Chris was incredibly helpful with figuring out some issues I was having with wifi speeds around my…read morehome. He also gave great advice on what solutions were available, what their individual drawbacks were, and his recommendation for how to fix the situation. Very speedy response time as well, would highly recommend!

Terrible experience don't go to this store!!!! An employee of there's added 3 devices in my name…read more Even though they fired him it's been 7 hours and counting and my issues still hasn't been resolved. The management tell lies and didn't handle much. Save the headache and go to a different T-mobile office because YOUR PERSONAL INFORMATION IS NOT SAFE!!!

If i could give them zero star i would! They don't even deserve that one star…read more I talked to Irvin or whatever his name is. They mostly on their phone playing games or doing nothing And they are all look like they are forced to be there !!! Omg what a mistake for me to get a line with them!!!

Here's a shout out to Jessica and Alex for the outstanding job they did in fixing my phone.These…read moreLady's are amazing. Professional and skilled as well as comfortably engaging. Thank you..

From the owner: Switch today & enjoy America's largest 5G network.read more

Closed 20mins before time with doors locked and the person inside. Left us standing outside…read moreattempting to ask question through a locked glass door. He just kept a shaking his head no and running his hand under his neck. Thanks for nothing.

I went to the Metro by TMobile store in the Safeway Plaza on Admiral Callaghan in Vallejo to…read moreupgrade my phone. I said I didn't need a 5G phone since I was on a 4G plan but I did need more memory. The employee pulled out a 4G phone from the back and started setting it up. I asked about the memory and he said it was double my old phone. That evening, when I was exploring the new phone, I saw it only had 32GB, the same as my old phone. I went back the next day and said I thought he made a mistake. He said it did have double the memory with my SD chip. But I had that chip in my old phone, so there was no memory increase. He said more memory was not available on a 4G phone. There are, this place just didn't have any. But in any case, he didn't tell me that at the time when I had specifically stated I needed more memory. He then said all sales were final, but that he would do me a favor and exchange it. I picked a 5G phone with 124GB memory and said I would pay the difference. He only refunded the amount I paid after the upgrade discount on the first phone but then charged me full price without the upgrade discount for the new phone. When I asked him about it he said it didn't come up on the computer and shrugged his shoulders. So I lost $100 because he sold me the wrong phone in the first place. I went home and logged into my online Metro account and found I owed $120, even though I am on automatic payments and was paid in full. When I called they said I had 3 new service add-ons to my account that I never requested. I went back again 2 days later and did get my $100 refund, though he asked me to settle for 75. The long and short of it is, don't trust these guys. They don't have your best interests at heart. Oh, and they don't accept credit cards.

I've been to amazing T-Mobile stores where the customers service was like a dream (five stars…read moreplus). I've been to dismal T Mobile stores. Where customer service was still learning how to speak a human language. This particular store is somewhere in between. I had reason to drop in because Tmobile was running this cute little special, where if you just popped into the store, they would give you a free pair of T mobile gloves, suitable for use with touchscreens. I noticed the Covid precautions were in effect. customers were asked not to touch the inventory but to allow the staff to hand them what they want. Nice! Since I was there, I decided to try and catch up. It didn't seem like any of the new pricing plans would be competitive with the one I already have. I'm not sure how much of a hassle it would be to upgrade because I haven't done that in ages, the old T-Mobile deal still beats the new Tmobile deals.

Pretty great sales people.I received great customer service. Friendly and professional sales…read morepeople. I highly recommend this store.

Awful service. My bf had his SIM card transferred by the clerk. It took 20 minutes. At this store I…read morehad to reinstall all my apps which caused me a lot of stress and time. I had heck of a time reinstalling my Hotmail, asked sooo many questions like I had to answer dozens of questions. I don't know if it's because they're lazy or what. As you can see the owner/manager responded. I don't buy it. My bf had his apps transferred by the salesman before the SIM card was put in. He didn't need to install any apps, it's called data transfer. She's covering for the lazy salesperson, quite palpable.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Strong recommend for Atlas V&D! I had the pleasure of working with Youssef on a business related…read moreinstall that ultimately led to the successful implementation of a new VOIP phone system, along with a security system. The quality of work was top notch, including the kind of cable management that your average IT professional could only dream of!!! Spaghetti belongs on the dinner table, not in your network! Fair pricing, friendly service, quality work--what more could you ask for?!

Youssef was absolutely incredible! He was punctual and kind, very thorough and patient enough to…read morewalk me through the his whole process for the work he was about to perform. He is very well informed on his profession and got the job time in a timely manner. He was personable and would definitely recommend him to anyone and everyone that needs this sort of work done. Great Work Atlas Voice and Data

Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

My transactions with Sonic have resolved since 2017. I remember there were a lot of issues since I…read morewas the first person in my building and they had to rewire and configure everything. The speeds are some of the highest with fiber optic. It is true that I can reach a real local person within minutes. All pluses so I have stayed.