For several months I've debated whether to attempt to approach the administration of this business…read moreand try to make them aware of the problem I had, or just post one of my trademark fiercely negative reviews. I'm breaking tradition here by going straight to the review and not attempting to address the matter with the management. My reasoning is that I feel that my experiences indicate that the business is so dreadfully managed that regardless of what I attempted to convey to management, I would only waste my time and accomplish nothing.
Having said that, I have two complaints, but the first one is much more damning. The second one is neither here nor there, except to vent my furthered frustration.
I had about eight appointments with one of their therapists, Carol Juran Ph.D. I thought things were going well, except that during that time I began to feel I was experiencing Deja Vu. I felt I was repeating myself a lot, because the therapists appeared to keep asking me the same questions as though we'd never discussed the topics which, over the span of these appointments, I began to feel I'd covered several times.
By my very last such appointment, I finally asked her if she takes any notes at all. She then explained she spends at least 30 minutes between patients taking notes FROM MEMORY (but that's not the actual problem).
Naturally I inquired if she had any difficulty remembering what I said, and that's when she revealed the actual problem. She explained, "You talk very fast and I have difficulty understanding what you are saying".
Of that I have no doubt, but most people I know tell me when I'm talking too quickly and I adjust my rate to suit the listener. I do not adjust my rate if I'm not told that I'm talking too fast. This therapist failed to inform me that I was talking too fast, and I consider that to be a very very serious problem. It is a problem with this sole therapist, of course, but it is also a problem with any practice which would hire her without evaluating that therapist for efficacy.
At some point, I do hope that I have the nerve to attempt to contact the administration, but I'm pretty sure I'll want to give them something in writing... something they cannot lose, and something they can refer to as often as necessary until they can address these matter. I can think of no form more effective than this review to serve such a purpose, so naturally I will be directing them to this review.
As for my second complaint, it regards my direct request to the receptionist to cancel an appointment, to inform the therapist, and, when queried if I wanted her to request the therapist phone me back, I explicitly instructed her not to on the basis I was too stressed and tired (my reason for canceling) to be able to accomplish anything useful. About 15 minutes later the phone rang and it was my therapist. I began by expressing surprise, and inquiring why she phoned considering I had requested I not be phoned... but then I remembered that the receptionist is a ditz and this could not be the therapists fault. So instead I apologized for needing to cancel and expressing just a little of my frustrating experiences that led me to be so tired and stressed. The therapist then took on a harsh tone and informed me she was not going to held a therapy session over the phone. Talk about adding insult to injury. I didn't want to talk to her. I said I didn't want to talk to her, and if I cancel, and I don't want to talk about it, then what is the freaking point of phoning me???