Our experience at Montcare Potomac was deeply disappointing. My mother was admitted here to recover…read morefrom hip surgery and receive regular PT and OT. While the physical and occupational therapy teams met expectations, every other aspect of her stay fell short of professional standards. The facility lacks clear protocols or any sense of a standard schedule. Our arrival set the tone for the entire stay. No one was available to meet the ambulance, and our family was forced to wander the halls just to find a staff member. Once she was settled, the lack of oversight became even more apparent. Because my mother has dementia and cannot advocate for herself, we remained by her side. We witnessed firsthand as call buttons went ignored. When we finally stepped into the hallway to find assistance, we were often told staff members were at lunch. It feels as though the staff does the bare minimum, especially when they believe no one is watching. Memory care should never be an excuse for providing less than adequate care, yet that is exactly what we witnessed. I am particularly frustrated by what felt like a "bait and switch." I toured the facility beforehand and was shown private rooms on the first floor which are in much better condition. The second floor, where my mother was placed, is a stark contrast--peeling wallpaper, broken furniture handles, and bathrooms that feel unclean. The clinical follow-through was equally poor. Despite having a nutritionist on staff, no one ever consulted us regarding my mother's dietary restrictions. We explicitly instructed the nursing staff not to give her sugary juices to avoid spiking her blood sugar. While they acknowledged the request, they failed to follow through, delivering orange juice with her breakfast the next morning. Had we not been there to intervene, her health would have been at risk. Furthermore, basic administrative tasks were handled poorly. The social worker was asked to order a wheelchair and ordered the wrong size. While I recognize that having family advocates present can add stress to a team, the staff showed no extra concern; if anything, they backed off, seemingly assuming we would handle her care ourselves. Everyone here seems to be passing the buck, ignoring patient health, safety, and comfort. These facilities are paid significant sums by Medicare and private insurance, yet Montcare is not delivering on its promise of quality care. We have moved my mother out of this facility to ensure her safety.

MontCare Potomac:…read more We were very dissatisfied with this facility. My mother was placed here for about one month in 2024. The furniture was quite old and dilapidated -- think busted drawers and broken handles on cabinets. We worried about our mother's safety as dementia patients were allowed to wander in and out of her room.We were required to direct these dementia patients (thankfully, they were women) out of her room. The nursing station, although nearby, was understaffed and was unable to monitor patient rooms. Our mother contracted COVID-19 at this facility and when we complained to management about the strong likelihood that she got it from dementia patients wandering into her room, our concerns were dismissed outright. We were told that, "it could have been one of the nurses". When we countered that by stating if all nurses were on duty nightly (we came every night/evening), why were there no absences among the nurses? Furthermore, we asked why the facility isn't testing its staff, to which the management replied that it wasn't necessary. The management personnel just reiterated that we had no proof it was from one of the dementia patients. As our mother was elderly, the physical therapist (a young lady more concerned about her Instagram page) was totally disinterested; and in my humble opinion, did not conduct an adequate assessment to determine that my mother wouldnot receive physical therapy. If your loved one is quite elderly or very incapacitated, think twice about this facility. Its good rating does not reflect the reality.

Everything went well! Type of care, office experience, excellent listening skills, offered water…read morewhile waiting, this practice cares about all its clients. Offers more than just medication management. Offers an empathetic ear and understanding.

I had the best experience out of all the psych providers that I have seen in the past. The office…read moreruns like a well oiled machine. I was able to be seen for my first appointment in 4 days. The provider works flexible hours to include evenings and weekends. Moreover, they take my insurance while so many others don't. The provider was thorough and spent an hour talking to me. For the first time, I felt like someone listened to me. If you are looking for a provider who is empathetic, flexible with scheduling, and in network with insurance, I would highly recommend this practice and provider.

During times in our lives we all go through some kind of life changing situation that can affect us…read morein so many different ways. My situation was a family separation that had a hard impact for our children and both parents. Myself and our sons started reunification therapy with Kim Wells almost going on 1 year from now. From day one of Kim working with our sons and myself, it has been very positive and supportive. During this whole time Kim has shown her expertise as a reunification therapist that has helped my sons and I through many sessions of reunification therapy. Kim has always put our children's best interest first and provided a safe and neutral space where everyone's feeling have been heard and validated. Kim has never taking sides but instead expertly guided us through difficult conversations at times. Kim has taught us skills on communication, active listening, rebuilding trust and more. Kim and her team of therapist and staff have always been professional and caring and I would highly recommend anyone who is looking for a reunification therapist, family therapy, individual therapy and more to go to Olney Counseling! I'm very thankful and appreciate all that Kim has done for our children and both parents.

This was the worst therapy practice ive ever worked with and the owner appears to facilitate…read moreconflict and has caused genuine extraordinary actual and ongoing harm to our family. The owners behavior depart from professional practice in many disturbing ways and court requirements and court orders are not followed. therapy behaviors also seem to encourage over-bonding and inappropriate bonding with the owner herself while fostering distrust of parents. I've never experienced this in a professional in any setting. Strong caution for families with children or young adults seeking assistance.

The staff at white oak physicalTherapy and Hand Rehabilitaton are friendly and professional. I…read morehad a great experience wor,in with Nicke , who is an excellent physical therapist kind kind patient and supportive throughout my treatment Unfortunately my experience with Dr Logan was very different.in my experience,if you disagree with him he does not respond well.i felt that I was discharged from therapy before I had recovery enough. He also seemed unhappy when I worked with other therapists and would say "I AM the doctor".

They are very professional and the doctor listens well during the initial evaluation. The physical…read moretherapists/assistants are well trained and attentive.

Absolutely the best mental health clinic I have ever visited. I worked with Dr. Wu, who is a…read morelicensed clinical psychologist. She was completely professional and knowledgeable and helped me to resolve my issue only in a matter of a few visits, much faster than what I expected.

Practice has options... 1) of care to accommodate any…read morecondition or situation. There are numerous clinicians specializing in spectrums of expertise areas. 2) of meeting: In-person; secure conference calls; secure video calls. 3) of secure payment: Debit card; credit card; etc. Payment receipt generally provided at same time &/or by request. 4) to code payment receipts so patients/ caseload can submit to their insurance carriers for direct reimbursement. Note: Insurance companies have many more considerations regarding mental health reimbursement than standard medical care. Trust this is helpful. Potomac Psychiatry is an award-winning Practice! ...&... FTR: Awards are designated by their peers!

Dr. Kaveh and her team are exceptional and well-informed when it comes to all things therapy and…read morewellness. Highly recommended! Check out their new office in Rockville too! It's beyond beautiful.

I have been a patient here for a while now and have had a great experience thus far. Dr. Kaveh is a…read morevery understanding and helpful clinician. The office is beautiful and very welcoming and makes me feel at ease. Highly recommend.

Anyone who has ever had a therapist, knows that finding a good one is a seemingly impossible task…read more When I first moved from Virginia to DC and had to leave my old therapist, I dreaded having to start fresh with someone new. There are dozens upon dozens of counselors listed in my health insurance's directory. Who should I choose? I got fortunate that the person I choose, based largely on location and experience, turned out to be very compatible. For years, I've thought that counseling was simply a waste of time. I have had very negative experiences with therapy in the past. I would talk for an hour and pay for little to no input from the counselor. My entire perspective on counseling changed when I began seeing my previous counselor at the Women's Center in Vienna, and then Nancy Henningsen. After reading her biography and services on her website, I arranged an initial session. It was apparent from the very first session that Nancy Henningsen is unlike most therapists I've had. Not only did I always receive helpful input, but she offered refreshing perspectives. I tend to go on tangents, but she kept me focused. Nancy provided very constructive criticism without casting an ounce of judgement. She uses various methods and techniques to help her clients, such as the "sand tray therapy" which I found to be both fun and insightful at the same time. After six months of seeing Nancy, I had made tremendous progress. I truly regret having to leave her and to find a counselor in Illinois all over again. However, I can take what I have learned from my sessions with Nancy and apply them to my future endeavors. Overall, I believe Nancy Hennigsen to be superior in her profession and I would recommend anyone who seeks a highly qualified and influential counselor to her.

They were very professional , kind and caring . They took great care of my mom! Everyone was very…read morecourteous and called back and answered all my questions .

Service by this company has been tremendously helpful during a tough time for our family. I can't…read moresay enough about how the professional staff has guided us through the decisions on amount of care needed by my father and the types of care. The caregivers were on time, capable and friendly. Most importantly, the staff fulfilled their promise of helping us figure out the insanely complicated steps of getting my father's long-term care insurance company to cover costs. I cannot say enough good things about this company and its meeting of its promises. Please note that they offer two types of caregivers: contractors and staff. Don't be cheap and pick the contractors. Pay the minimal extra, and you will get huge benefits of support from the professional staff.