Driver decided do get a ferry on the way to Gatwick: we waited from 7:53-8:25am to get on. He had already been slightly late to arrive. We had two hours to get to to the airport. I didn't have checked baggage. I had done my check-in at home. When I arrived at the airport, I explained what happened to the security. They sent me to the machine straight away but gates were already closed and I couldn't go through. When I rang the office, initially they were extremely rude, then somebody else more civilised responded. Think well before spending your money with this minicab company. I had to pay for a cab that made me miss a flight. I paid for a flight and I didn't fly. I paid a cancellation fee of my hotel booking. The office wanted to blame me for the time I choose for them to pick me up . It's garbage. They had two hours to take me there, which was enough time as discussed with one of the people in the office previously. The driver said to me that "he always used the ferry and that it was better for him. While I was anxious and cold in the car, he was so relaxed talking on the phone as he was in a cafe. The office saying to me : "he's got family, he needs to pay his bills." And me? Don't I? Now, I have to pay not only my bills but also for services that I didn't use: a flight, a hotel, and for a lazy and unprofessional driver. read more

Great, friendly drivers, and very competent booking service. I've used these guys quite a few times now; be the trip a 5am pick up to the airport booked days in advance, or help moving suitcases and boxes across London at 4hrs notice. The drivers are prompt; they text you when their near and when they're outside your door, and also after your trip thanking you for using them: a nice little touch. All my drivers have been very friendly and talkative too or, like my 5am pickup, know when you just want to snooze! The booking staff too are great. I've booked by walking into their office, and over the phone. They're also very flexible with you changing your pickup time at short notice. All in all, I highly recommend them. read more

Had too many issues with metro express. It's time to stop using them. Tried to book a car through their app when I was on vacation in Italy for when I got back to the uk. Got to the airport and no car. I called them up and THEY are mad at ME because I didn't put in all the info they needed. I told them their app didn't ask for that information and he says I should know better. I hung up. Deleted the app and all contact info in my phone. I'm never using them again. read more

My driver spoke little English Car was clean Driver polite but im not happy about being charged £9 to go just under 2 miles read more

We received awful service using Metro Express. Booked a taxi for 7 people 2 days in advance including a note that there was 7 of us plus luggage and called up the morning of the booking to clarify that they had these details and was never told this would be a problem. Only 15 mins before they were due to arrive did i receive a call to say they couldn't accomodate that number of people and refused to admit their mistake. Only after I suggested they send 2 cars instead, the situation was resolved. Pathetic service throughout and will never use again. read more

absoulutely appalling this cab service employees people whom are disrespectful to the elderly i would never use this company again . my elderly aunt of 92 used this car service as her usual car service was not available i recieved a flyer and rang for a cab . The man was was so rude when my aunt asked could he help her open the door he told her thats not my job hurry up hurry up !! appalling i would not recommend this service if you would like to be treated with manners read more

Up until today I was a regular client of Metro Express, however, after standing outside my house for half an hour past my pick up time, arguing with the driver who insisted he was on the right road, I will never use this service again. If I had had another cab number, I would have called someone else. I am now sitting in a car with a driver who is very insincere in apology, and I am going to miss a hospital appointment on the other side of London that I've waited 5+ months for. Response from controller? "Sorry, love no discounts". Response from driver? "Get another cab". Diabolical. read more

rubbish customer service,i had explained i had a small dog to take to the vets when taxi arrived he refused to take me,when 2nd taxi arrived he was going to refuse to take me but complained that dogs leave hair all over the seats(she sits on my lap)then overcharged me ,avoid at all costs. read more