Good team of experienced professionals. Camera installation…read moreas per requested. Thanks guys You get what you pay for.

i have taken two cars to ARA this week for A/C work and am thrilled with how i was treated in every…read moreaspect - phone calls to keep me updated, clear communication, genuine concern for getting the car fixed and me happy, and a cost effective solution to boot. also excellent information was provided on my inquiry about stereo head units and subwoofers. no pressure either, just information that i need to make a decision. I dont know how anyone could complain about Brian T, he's a gem. Its hard to survive as a business if you treat people poorly. This firm and Brian have been there a long time, so something isnt computing. Thanks to the guys in the back too. Its been hotter than heck in Calgary and i'm sure they are overworked this time of year so thank you as you are an essential service for alot of people too!

This is a very good parts store. I go there quite often and the staff are always very nice. Prices…read moreare decent and they have a good inventory. If they don't have it they can usually get within a day.

So many mistakes were made. Matthew was helpful initially trying to find tires/spacers that would…read morefit. When test-fitting the rear tires, the tech used a front tire (instead of back tire - different size) and said I needed 1/4 spacers. So I ordered 1/4 inch spacers despite thinking I needed bigger ones. When they went to mount the wheels, they said - 'Oh no, you need 1 inch spacers - 'we fit the front wheel on the back instead of the front'. So I then ordered 1 inch spacers at my cost. When they finally fit the wheels, all was good (but it was not). When I got two people in the car or enough weight, the back tires would rub in the wheel wells. I thought it might be a suspension issue as the tires were fit properly. They weren't. I scheduled the car into a different garage to address the suspension issue. It was not a suspension issue - turns out, WheelXpert fitted BOTH spacers to the rear wheels which spaced the tires too far out which made the wheels rub the outside of the wheel wells. Not only did they get me to order the wrong spacers in the first place - they fitted BOTH spacers (1/4inch + 1inch) to the back wheels to create a rubbing issue on the back end!!!! WTF. I'm not a tire guy and even I am smart enough not to do this!! Will never go back......

Ordered in spacers for my car, they hadn't arrived when they said they were supposed to. Had a…read moredifferent pair in, they said, "theses will fit". Didn't fit the rims I wanted to put on. Waited for correct pair to come in...and still charged me to put the correct ones on,...their screw up...not happy, won't be recommending.

Scammers. They sell defective products and don't give any warranty at all…read more I bought a wheel hub assembly a month ago from them. Yesterday one of the wheel studs snapped which shouldn't happen because I always use a torque wrench for my tires, so I am sure it was a defective stud. When I went to ask for the warranty, they looked for any excuse and told me that studs are not covered under warranty? Really??? Any reputable parts store would just accepted the defective part and have it replaced with the manufacturer at no extra cost. They wouldn't even waste their time hustling with the customer. On top of that if they ever accept your claim, they will not refund you money. They will replace it with another defective, bad quality part and you will have the same problem again and again. They sell the cheapest auto parts in town because most of them are bad quality and they will find any excuse to keep your money. So do yourself a favor and buy a quality part somewhere else. Your safety and mental health are more valuable than a couple of bucks of savings.

I have always got great prices on good parts. If you want them quick and locally they are the best…read morechoice by far.

This Part Source should not be allowed to sell brake components. They sold me 2 different sets of…read morebrake drums for my pick up by the brand of OE that were out of round and poorly machined. Driving on the highway with these drums caused horrible vibration which is dangerous and distracting. I can't believe they are allowed to sell this kind of quality in Canada. If you value your safety especially when it comes to brake components stay clear of Part Source. Thank you.

We live in Las Vegas, NV and we went to Banff, AB for a weekend trip. My 2008 Nissan Quest SES…read morelight went off and after a couple hundred miles and didnt went away I was beginning to worry. On our way to Edmonton, AB I stopped at this store to see if I can rent an OBD2 scanner because my older model OBD2 scanner was outdated and was not working when connected to my vans ECM. I was greeted by a few young gentlemen over the counter and felt welcome to be in their store. I'm surprised that the folks here doesn't act like a KNOW IT ALL MASTER TECH. Anyway, the young man who help me out suggested some OBD2 scanners which are out of my budget of $60 for a simple trouble code retrieval and deletion. Well, instead of him pushing for a sale he explained to me in great details of each device and why it cost more. He also suggested a competition store across the street and stated if they don't have a cheaper device that I am always welcome to comeback to his store. Well, the other store has a cheaper version $54 and I ended up buying it and I erased the trouble code right on the spot. Thanks to the good guys at partsource, you guys are awesome!!! I apologized, I always forget names of good people...

Horrible customer service. The lady i dealt with on the phone was rude and mean. Don't ever deal…read morewith Terry. She acts like she knows it all and then proceeded to make me feel an inch tall. Too bad she represents the auto value stores. Makes the whole company look bad

First of all, it is hard to believe that this is the head office for auto value. wow what a huge…read moredifference between their stores and here. when I first walked in the smell of cigarette smoke by the front door will kill people; when I finally got in there (after gagging) the counter staff were all on their cell phones oblivious to the fact i was there. when I finally got noticed the customer service was horrible. so anyway as I'm waiting for my order to be brought to the front i overheard the lady in the office beside the front door and she was very rude and talking to the person on the other end of the phone like they were completely stupid. aa I am loading my car I'm assuming that it was warehouse staff came out and lit up not even a foot from the door making it impossible for a non smoker to breathe. but that wasn't the worst part. they were very loud in their complaints about management. so in a nutshell: miserable rude employees that made this loyal auto value shopper head for napa stores.

I have been taking my SUV to here for a few years now, and I have been nothing but happy with the…read moreservice that I have received. Everyone is incredibly friendly and knowledgeable. I have been telling everyone about them.

If you drive a manual transmission DO NOT bring your vehicle here. None of the mechanics knew how…read moreto drive one, however still attempted to, doing damage to the clutch rather than telling me they were incapable. They even left a note in the inspection about "Clutch Performance", the clutch is only 2 months old and had ZERO ISSUES before they drove the car. Additionally, they tried to tell me I needed all new brakes and rotors when mine are more than perfect. Overall, I would never return to this shop and would advise you do not come here especially if you drive a manual transmission.

No refunds! shop anywere else! I bought seats, they would not fit in my rollcage. No one said…read moreanything about no refunds, store credit only. Now I have a $1000 worth of gift cards for a store I need nothing from. If I had known I would have bought 1 seat then another if they fit. They do not carry the brand that fits my vehicle. So I'm stuck with gift cards. Try Canadian Tire or Lordco. anywhere else, but Mopac or Perfomance World as they also call themselves.

Absolutelt ridiculous return policy. bought a pair of motor mounts that we IN STOCK! They didn't…read morefit so I brought them back three days later with original packaging and all I get is an in store credit! Can't even put into words how disappointed I am because I've used these guys a lot and will never go back

My hubby loves Princess Auto. You can buy anything and a pretty good price…read more Electrical sub panel, generators, Auto parts, and more. It's definitely a man's word. LOL This trip we needed a moving dolly, flatbed dolly to be precise. -Very large clean -plenty of parking including electrical charging station

On Wednesday September 2nd I had the worst customer service experience EVER!…read more First I drove 20km to the NE Calgary Store to buy a charging dock advertised in your online flyer. I searched the store and finally had to ask an employee where it was (showing him the device on my phone). He asked for the SKU # which I found and gave to him. He said that location didn't have it, but the South store had 18. WHY ARE YOU ADVERTISING SOMETHING THAT YOU DON'T HAVE AT ALL LOCATIONS? We decided to drive to the south store, as we wanted to buy a couple. We drove another 20km + to the south store. I can see why INDEED.COM has so many negative employee comments. The first lady I talked to was terse and wouldn't even look at me (customers are an inconvenience I guess). The 2nd person said "I don't know where they are," and began walking away. I asked if she could find someone that did, to which she responded by going to a computer (in a huff). She asked for the SKU # which I gave her. She said they have them and they should be on the floor, but said she would check in the back. 10 minutes later she came back and said "I can't find them." Having gone out of my way to find and purchase the item, I asked for the Managers name. She said "Owen" but didn't know his last name. I went to the front till and asked another person, who also did not know (and also was visibly perturbed by my presence) and finally asked another employee who said his last name is Frank. Your inventory control is bad, but your customer service is even worse. There were customers AND staff that were not wearing face masks properly or at all. I can see why your reviews are generally negative and existing and former staff hate(d) working there. I have purchased a number of things from your store that I found on REBEE (online flyer)- I will never enter your store again. When retail in general is hurting so bad, AND THIS IS HOW YOU TREAT CUSTOMERS!? WOW. I will also encourage friends, family and others to NEVER shop at Princess Auto again. I am fiercely customer service oriented and this could/should have been easily addressed. So disappointed.

Bought a new alternator from them and it was very bad quality (worse than the alternator I had)…read morereturned it after using it for 15 minutes but they said the warranty had expired. Pretty sure they just didn't want to give me my money back. Gave me a brand new alternator but I havea feeling it's shit as well. going to resell it. Garbage

So, normally I'm a huge fan of Auto Value because they are helpful and don't judge me since I'm not…read morevery auto savvy, but this particular location is NOT my favourite. I was sad when the 'check engine' light in my car went on, but a little happier when my boyfriend told me Auto Value had a device that will tell you what is wrong with it. I guess you just plug it in to your car somewhere and it gives you a code which tells you the reason the light is on. Well, I stopped by this Auto Value on my way to work the other to ask if they could help me out. Not only was I ignored at first, but I would swear that I was almost invisible to them. When I finally was welcomed to the counter I told them what I was there for. I was told that I would have to wait while the guy answered a couple of phone calls. He took someone off hold and started talking about something about his house. This means, he told me I would have to wait while he made a personal call. Not cool. Then, when he finally got off the phone he asked me if I knew where the plug-in was and seemed pissed when I didn't. He had to look it up. After finally finding the spot, he came out to my car with me and tried to plug it in. He tried only two or three times to get the device plugged in and then gave up, telling me it wouldn't work. Not only was he not helpful, but he was flat out rude to me! I realize that I was asking for something for free, but isn't that their job? Aren't they supposed to help people fix and upgrade their cars? I guess not at this location.