This is a very good parts store. I go there quite often and the staff are always very nice. Prices…read moreare decent and they have a good inventory. If they don't have it they can usually get within a day.

My hubby loves Princess Auto. You can buy anything and a pretty good price…read more Electrical sub panel, generators, Auto parts, and more. It's definitely a man's word. LOL This trip we needed a moving dolly, flatbed dolly to be precise. -Very large clean -plenty of parking including electrical charging station

On Wednesday September 2nd I had the worst customer service experience EVER!…read more First I drove 20km to the NE Calgary Store to buy a charging dock advertised in your online flyer. I searched the store and finally had to ask an employee where it was (showing him the device on my phone). He asked for the SKU # which I found and gave to him. He said that location didn't have it, but the South store had 18. WHY ARE YOU ADVERTISING SOMETHING THAT YOU DON'T HAVE AT ALL LOCATIONS? We decided to drive to the south store, as we wanted to buy a couple. We drove another 20km + to the south store. I can see why INDEED.COM has so many negative employee comments. The first lady I talked to was terse and wouldn't even look at me (customers are an inconvenience I guess). The 2nd person said "I don't know where they are," and began walking away. I asked if she could find someone that did, to which she responded by going to a computer (in a huff). She asked for the SKU # which I gave her. She said they have them and they should be on the floor, but said she would check in the back. 10 minutes later she came back and said "I can't find them." Having gone out of my way to find and purchase the item, I asked for the Managers name. She said "Owen" but didn't know his last name. I went to the front till and asked another person, who also did not know (and also was visibly perturbed by my presence) and finally asked another employee who said his last name is Frank. Your inventory control is bad, but your customer service is even worse. There were customers AND staff that were not wearing face masks properly or at all. I can see why your reviews are generally negative and existing and former staff hate(d) working there. I have purchased a number of things from your store that I found on REBEE (online flyer)- I will never enter your store again. When retail in general is hurting so bad, AND THIS IS HOW YOU TREAT CUSTOMERS!? WOW. I will also encourage friends, family and others to NEVER shop at Princess Auto again. I am fiercely customer service oriented and this could/should have been easily addressed. So disappointed.

The girls when you enter the store are awesome with a greeting…read more The boys at the counter do not look or react like they like being there, most, not all. It would be nice to be welcomed with next and a smile. Last time I was which was on October 12 2024 It was like I was taking up their time at the parts counter. I walked up and said good morning and nothing back. The dude got my wrench and said nothing. Don't like your job, move on and don't reflect a bad attitude for the company. By the way, this is why I shop elsewhere for parts as a rule.

Only there to look for a certain Bolt could not find it sadly but service was incredibly helpful…read moreand polite these are the nicest people I've ever come in contact with at a part store extremely helpful with other questions I had I'm going to be going there instead of Part Source for now on

This Part Source should not be allowed to sell brake components. They sold me 2 different sets of…read morebrake drums for my pick up by the brand of OE that were out of round and poorly machined. Driving on the highway with these drums caused horrible vibration which is dangerous and distracting. I can't believe they are allowed to sell this kind of quality in Canada. If you value your safety especially when it comes to brake components stay clear of Part Source. Thank you.

We live in Las Vegas, NV and we went to Banff, AB for a weekend trip. My 2008 Nissan Quest SES…read morelight went off and after a couple hundred miles and didnt went away I was beginning to worry. On our way to Edmonton, AB I stopped at this store to see if I can rent an OBD2 scanner because my older model OBD2 scanner was outdated and was not working when connected to my vans ECM. I was greeted by a few young gentlemen over the counter and felt welcome to be in their store. I'm surprised that the folks here doesn't act like a KNOW IT ALL MASTER TECH. Anyway, the young man who help me out suggested some OBD2 scanners which are out of my budget of $60 for a simple trouble code retrieval and deletion. Well, instead of him pushing for a sale he explained to me in great details of each device and why it cost more. He also suggested a competition store across the street and stated if they don't have a cheaper device that I am always welcome to comeback to his store. Well, the other store has a cheaper version $54 and I ended up buying it and I erased the trouble code right on the spot. Thanks to the good guys at partsource, you guys are awesome!!! I apologized, I always forget names of good people...

the staff are very dependable dependable to give you the wrong part that includes the owner know…read moreyour part number's before you go because it seems like the staff just look at a screen and guess if you really need a part right away if not i would definitely go elsewhere.

I'm very lucky to live close to this place. This crew is clutch - it's hard to stump them. They…read morewent above and beyond in finding and mixing a hard-to-find paint colour for me. They are the retailer of choice on my 1964 Chrysler project.

Bought a new alternator from them and it was very bad quality (worse than the alternator I had)…read morereturned it after using it for 15 minutes but they said the warranty had expired. Pretty sure they just didn't want to give me my money back. Gave me a brand new alternator but I havea feeling it's shit as well. going to resell it. Garbage

So, normally I'm a huge fan of Auto Value because they are helpful and don't judge me since I'm not…read morevery auto savvy, but this particular location is NOT my favourite. I was sad when the 'check engine' light in my car went on, but a little happier when my boyfriend told me Auto Value had a device that will tell you what is wrong with it. I guess you just plug it in to your car somewhere and it gives you a code which tells you the reason the light is on. Well, I stopped by this Auto Value on my way to work the other to ask if they could help me out. Not only was I ignored at first, but I would swear that I was almost invisible to them. When I finally was welcomed to the counter I told them what I was there for. I was told that I would have to wait while the guy answered a couple of phone calls. He took someone off hold and started talking about something about his house. This means, he told me I would have to wait while he made a personal call. Not cool. Then, when he finally got off the phone he asked me if I knew where the plug-in was and seemed pissed when I didn't. He had to look it up. After finally finding the spot, he came out to my car with me and tried to plug it in. He tried only two or three times to get the device plugged in and then gave up, telling me it wouldn't work. Not only was he not helpful, but he was flat out rude to me! I realize that I was asking for something for free, but isn't that their job? Aren't they supposed to help people fix and upgrade their cars? I guess not at this location.

No refunds! shop anywere else! I bought seats, they would not fit in my rollcage. No one said…read moreanything about no refunds, store credit only. Now I have a $1000 worth of gift cards for a store I need nothing from. If I had known I would have bought 1 seat then another if they fit. They do not carry the brand that fits my vehicle. So I'm stuck with gift cards. Try Canadian Tire or Lordco. anywhere else, but Mopac or Perfomance World as they also call themselves.

Absolutelt ridiculous return policy. bought a pair of motor mounts that we IN STOCK! They didn't…read morefit so I brought them back three days later with original packaging and all I get is an in store credit! Can't even put into words how disappointed I am because I've used these guys a lot and will never go back

Horrible customer service. The lady i dealt with on the phone was rude and mean. Don't ever deal…read morewith Terry. She acts like she knows it all and then proceeded to make me feel an inch tall. Too bad she represents the auto value stores. Makes the whole company look bad

First of all, it is hard to believe that this is the head office for auto value. wow what a huge…read moredifference between their stores and here. when I first walked in the smell of cigarette smoke by the front door will kill people; when I finally got in there (after gagging) the counter staff were all on their cell phones oblivious to the fact i was there. when I finally got noticed the customer service was horrible. so anyway as I'm waiting for my order to be brought to the front i overheard the lady in the office beside the front door and she was very rude and talking to the person on the other end of the phone like they were completely stupid. aa I am loading my car I'm assuming that it was warehouse staff came out and lit up not even a foot from the door making it impossible for a non smoker to breathe. but that wasn't the worst part. they were very loud in their complaints about management. so in a nutshell: miserable rude employees that made this loyal auto value shopper head for napa stores.

If you require any car body materials for both personal and commercial use, Global Auto Body…read moreSupplies is unquestionably the place to go. I've worked in customer service with a lot of people, but none even come close to the amazing woman named Heather. She serves with a broad, joyful smile and expertise in the various types of car body goods. You can definitely acquire your body shop supplies here.

Heather is an absolute legend. Helped me immediately after I called in inquiring about a paint…read moretouch up for my 2013 Jetta. They found the color and mixed it on site in 15 minutes while setting me up with rust check and primer and sanders. They were so friendly and welcoming, will absolutely be going back for anything car related.