Metro got me a good settlement when 1st floor tub leaked into finished basement. Some of floor tiles floor had buckled, the acoustic ceiling tiles were stained- some had fallen down. I able to get repair estimates from different contractors and pick the one I wanted. read more

Great service, handles claim in a timely manner, great to deal with, all office staff returned calls in a timely manner

This is my Google Review as well. Negative Stars are not available. I recently closed out a claim with Metro Public Adjustment, and based on my experience, I would not hire this company again. The first few weeks went smoothly, but after that the process became extremely frustrating and dragged on for nearly a year. Communication from my assigned adjuster became very limited, and most of the time I was left doing the follow-ups myself. When I asked questions about missing money and delays, I was told it was the insurance company. When I spoke to the insurance company, they said they were waiting on Metro. I spent months stuck in the middle trying to get answers. For the last 4+ months of the claim, I did almost all of the work myself -- including follow-ups, reviewing estimates, checking totals, gathering documentation, and communicating with the insurance company. I repeatedly asked why there was a large amount of money missing from the claim, and after getting vague answers, I ended up finding the discrepancy myself by going through the paperwork line by line. At one point I escalated the situation, and a director got involved and helped push the claim to closure within a few weeks. While I appreciate that step, it does not change the fact that the claim sat unresolved for months while I was doing the work that I hired Metro to do. One fee was waived, but the company still collected the majority of their percentage even though most of the effort, research, and communication was done by me. What makes this even more frustrating is that after doing most of the work myself, I still ended up owing money in fees. It feels like I paid a percentage for someone to collect a check rather than actually represent me. I hired a public adjuster because I was told it would reduce stress and make the process easier. In my case, it did the opposite. The only reason this claim finally closed is that I pushed it forward myself. My honest advice -- stay involved, read your policy, ask questions, and don't assume the adjuster is handling everything. In my situation, I could have saved a significant amount of money by doing the work myself. I would not use this company again. read more

There are no words to express how excellent this program is. Amy was a goddess. Very personable and helpful. She never once seemed judgmental of my position and her number one priority was to help me. Most excellent program ever. read more

Used Metro several times and the communication and customer service was on point! The adjuster fought with ins co hard to ensure i was paid fairly for the damages in my home each time. Thanks Metro! read more

My 92 mother had a leak and her insurance company told her it wasn't covered. Metro came out and discovered not only was her living room ceiling damaged but her dining room walls were also impacted. Metro took care of documenting what needed repairs and managed all the back and forth with her insurance company. They took a denied claim and turning it into being paid to make her repairs. I recommend them to help if your elderly parents have problems or anyone that may need help. read more

-0 stars this company is a scam they take more then what they need and leave you with Pennie's and promises of an unfixed home. Jamal didn't notify me of any steps in the process only when the check came was he present. I gave them 3 referrals in the midst of my claim not knowing it was a scam. you don't need this company in your life during a stressful time in your life they just add to it read more

If I could give a negative 5-Star, I would. These con artists put me through hell for half a year. Just got my Case-Closed letter today, Oct 21st, 2024, they finally gave-up, renigged on all their fake promises, wasted half a year of my life with their lies. Absolute, disgusting con artists, starting with Anthony Scheirer, The Insurance Claim Guy on Youtube (Public Adjusters), who told me they just replaced his entire HVAC system and they could do the same for me. I'm out $17,000.00 at 14%. FN Bullcrap company and sales rep con artists! Thanks for nothing. read more

excellent experience with professional adjuster who really fought hard for my claim . Definitely did much better than I would have without their help and guidance. Highly recommendEd read more

Would be No stars if possible! DO NOT USE THIS COMPANY!!! I can not say it enough!! They are Scammers! They took much of the money the insurance company finally paid out! Then they came after a percentage of the monies I was paid prior to even hiring them. When I refused to pay that unreasonable amount, They sent my account to a Collection Agency and now my Credit is shot! because I have a non paid collection being reported! DO NOT USE THIS COMPANY!!!! read more

DO NOT HIRE THIS COMPANY They waste your time for months and when you want to be released from your contract because of this, they completely ignore you. Still waiting!! These scammers claim to take 30% of your settlement then afterwards claim you need to also hire an attorney through them for an additional amount. They are very friendly upfront but afterwards don't care for you as a client when you need them during the process. Ignoring calls and emails. Brian was HORRIBLE. Please save yourself lots of trouble. read more

Metro is # 1 Was updated on the progress of the claim at all stages. and very happy with the outcome although the turnaround time is like 4 months it was well worth the wait. read more

Metro public adjuster needs to be sued how many more people y'all going to trick people and the insurance company it's not fair when you do All their work please run from MS . Curry she's a gold digger been on my case since April 2024 My house was vandalize she has yet to get my house fixed me and My kids living a nightmare everyday bullet All though My house and Roof there's not concerned it's said not fair I been emailing no response I'll been asking for My files still haven't received them I've emailed a release still haven't heard from nobody I even emailed her supervisor and told too give him and chance to review and Mr.Bill never heard anything unbelievable you'll can't ripping people out and not help your clients they contact needs to be voided and then also open Old claims what was close causing My insurance company not to renew my insurance not right y'all really hurted and disappointed My family I fixed my own window my door ceiling and they didn't help me with any assistance with it but looking for a piece of anything and everything from your personal items they you repaired All alone I struggled to fixed without My Metro public adjuster Ms.Curry Is a fraud be aware it's 11-19-2024 still haven't received nor heard from them I hired and Attorney thanks you Jesus. They don't deserve a star period I'm focus read more

Never use a private insurance company! Especially this one! I had a flood in my business basement due to neglect on the landlord in June. They finally approved a settlement and then said I had to pay more for the removal of my damaged property!! They said I would get my limit that was 20,000 and took out their profit and want to charge me an additional 25,000 towards the disposal!!!! After multiple emails with 0 response I found out my agent only looks at the email and doesn't read them!!! so when I finally got a response to one of my emails, his assistant did not know who I was!! I am so aggravated Now I am only getting 8,000 instead of 10,000 to pay for the bill!!!!! I didn't get the 20,000 from the claim only 14,000! I bunch of complete unprofessional people making money off of hard working small businesses!!! If I could give a 0 I would The expenses for the cleanup should have been under my landlords claim not mine. read more

I had a claim on my home in November 2022. Brian Simms was the adjuster, (he was the absolute BEST) and Tami Young was my Claims representative. Metro took quite a while to pay the claim, but gee was it worth it . I could have never been more satisfied. Insurance companies are so unfair, and refuse to pay our claims especially after paying such high premiums for so many many years. I suggest that you really, really consider using a Public Adjuster, METRO someone who will work for you and pay your claim fairly. Joy T. read more

It's wonderful to have someone educate you on your homeowners policy about what is actually covered when your house need repair or damaged a Metro Public Adjuster is a homeowner a business owner property owners friend when your house needs repair it doesn't matter if you have money or broke A public adjuster will help you get the most from your insurance coverage to help with repairs! read more

Contacted Metro Public Adjusters to assist with my claim after Florance. The insurance company only offered me, will use round numbers, 40k. Metro came in and told me that they would send in an adjuster review insurance companies inspection. Now this is where it is important, both the representative Ken and the adjuster Wayne told me Metro would take 10% of any additional money that Metro would be able to get me for my claim. Win win right only now after signing documents of course that is not what the fine print said and took my final appreciation check of almost 5k paying them in total almost 10k on an 80k total claim. RIP off and liers. read more

WARNING: BEWARE: Metro Public Adjusters will lie to you and mislead you to make a buck. Their "salesmen" adjusters don't care about helping you, they only care about making money off of your misfortune. They blatantly lied to me about their ability to use power of attorney then held my settlement hostage, refusing to endorse the check or waive a small portion of the fees for their misgivings. I wouldn't recommend Metro to my worst enemy. Do not trust Scott he will lie to you, mislead you and then blame it on you. Furthermore the upper management will ignore you. read more

Please take some time out this weekend and upcoming week and look at your home/rental insurance policies. Also, assist your love ones because a lot of us are not covered at all or under covered. If you have any questions please feel free to inbox me. FYI, a lot of us are paying monthly premiums with "out of this world deductibles" because the higher your deductible the lower your monthly premiums. But if you have to file a claim you then can't afford that $3,000-$10,000+ deductible upfront. Yes, not $300+, $3,000+. Yet, you was paying for your policy for 10+ years. The majority of the insurance companies are not for your gain...okkkkk......Thanks to my private adjusters and company that looked out for me. Ms. Joyce R. Travis (301-919-4549) and Mr. Brian Simms with Metro Public Adjustment, Inc. was there for me in my time of need. read more

I've used Metro Public Adjustment for damage on three occasions and was very happy with the outcome on all issues. First I had a leaky pipe in the waiting room of my Chiropractic office. I talked to Aaron Stutman, a public adjuster in my business club that worked for Metro and he said he would take a look at the problem. He studied the cause of the leak which was our central drain pipe that had sprung a leak from age and he evaluated damages it caused. He also discovered that a drain pipe from my upstairs bathroom had also caused damage and he ultimately filed both claims as one thus bypassing a second deductible. An expert auditor from the company came and added up the damages. They were professional and did all of the legwork in addition to meeting with the insurance company adjuster. I would not have been inclined to file a claim if it weren't for Aaron and Metro taking care of everything. A second problem I had was my air conditioner downstairs. The pan was rusted and that caused a leak that went all over my cellar. There was damage to the tiles. After the good experience I had with the first leak, I called Aaron again and he looked it over while making no promises. They negotiated again with the insurance company and we made a decent recovery. I again would not have had the time or perseverance to have made a claim on my own and followed through with the paperwork. Aaron and Metro again did all of the work and I just had to sign the check. A third issue I had and by far the most expensive was damage to my roof from wind. I went out the door after one of our recent serious wind storms perhaps related to climate changes only to discover a handful of shingles on my front lawn. I thought I might try to have a few of the shingles replaced, but then remembered that Aaron had mentioned roof repair at one of our meetings. I asked him about it and again he said he couldn't promise anything but that he would look into it. He went up on the roof with our public adjuster after having his own people review the problem and he asked me to get an estimate on the repair. He also suggested including our 2 large sheds in the repair and I agreed that if he could that would be fantastic. One of my patients has a great reputation for quality roof repair so I got an estimate from him and Aaron took it to our insurance company. A short time later, I got a check covering 4/5 of the work. I had the job done, it looks great and Aaron got them to send me another check. At this point I just about broke even and it included both of my sheds. The building looks great and once again they did all of the work. I can't thank Aaron and Metro enough for their professional help. read more

Metro Public Adjustment - The Roof Repair. - Public Adjusters Near Me - Bensalem, Pennsylvania

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They are a bunch of liars and thieves scamming people during times of crisis. The Agent sent was kind initially and promised the world. Once the contract was signed he became my worst nightmare. He delayed turning in paperwork to the insurance company, some paperwork he NEVER sent including my letter stating the settlement was insufficient. I called multiple times and my calls were ignored. If you get Jamal Talib RUN THE OTHER WAY. HE IS THE WORST! The administered is not much better. Eric Schuster the supervisor was just as rude and unprofessional. Even now I am still fighting to get the release letter AFTER they have been paid according to the contract and the check has cleared. This company is NOT on your side they are a bunch of scam artists. I WARN YOU AGAIN AND AGAIN! DO NO HIRE THIS COMPANY read more

I had a roof leak and was too worried to make a claim. State Farm asked me how much damage and I thought it was maybe $2,000. Metro handled the claim= 42,000!!! read more

Still waiting on a claim over 2 years going on.. they all say the same thing..I just stop calling and decided to just let it go, the money that's left Aint worth the headache. Please stay far away from this company, listen to these reviews, they are telling the truth. I have been dealing with another public adjuster from another company and it only took him 3 months to do his job and do it well.Metro is a living company with adjusters who never call you back and nobody there knows anything. Stay away from metro read more

Sorry I didn't read the reviews prior to hiring Metro Public Adjustment (MPA). Did they do what they were essentially hired to do - Yes Would I use them again or recommend them - No Long story short, they have the worst communication of any company I have ever encountered. When dealing with the largest investment many have, their home, communication is vital. Metro Public Adjustment doesn't really agree. My claim dragged on for over a year primarily because they became unresponsive to phone calls and emails. I never knew the status of my claim. They sent an appraiser from a company in PA versus finding one in MD. And since they were coming from PA felt they could contact me the night, not even 24 hours notice, for them to come and appraise the damage. Scheduled the appraisal for a few days later. The insurance company finally paid, but due to the amount of the damage, my lender had to sign off on the payment. MPA sent the check which I forwarded to the lender. The lender needed further documentation that MPA received, but never forwarded. When I attempted to contact MPA I had to leave a message and instead of sending what I needed, they contacted the insurance company, had the check that the lender now had voided and a new one issued, for no apparent reason, which they sent to me with a copy of everything that I already had and not what the lender needed. That took another 10 days and was only resolved when my insurance company rep emailed MPA and requested permission to release the information. After MPA received the signed check from the lender and myself, I was notified that the check was voided and I needed to send the other check. Finally, the check is signed and my funds are released. I was already aware that MPA was going to take 35% of any funds that I received, but what I was never informed of was the cost for the appraiser, the one from PA. I was charged not only for the service, but his travel to and from PA. When I called and inquired, I was passed from voice mail to voice mail and no one ever returned a phone call or subsequent email. Read your insurance policy and fight your own claim, just don't use Metro Public Adjustment. read more

Acquired Metro to see how well their company could assist my clients with their claims - hoping they would able to aid my clients better than previous sources/methods. They were on multiple types and sizes of claims. The gent I met with who first introduced me to Metro (Anthony Scheirer) ensured me of his expertise and skills. I trusted him and gave him the opportunity to meet with my clients. Came to discover he overpromise, pointed out obvious wear and tear as new damages those I foolishly allowed him to meet. I personally witnessed him overpromise and claim items to be new damage (when it was not) on a number of times towards the end of my relationship with Metro. The guy claimed to be an adjuster. He never actually adjuster a single claim. He was simply a paper pusher/salesman/ Multi-level Marketing (a.k.a. pyramid scheme) recruiter. The client who first tipped me off to his shady ways did not use Metro and wound up with at least 70% more than those who trusted Metro. They failed at getting proper coverages for my clients. Some adjusters simply stopped contacting my clients wholly. Even the smallest of items they couldn't get coverage. My 6 figure church claim, which Scott Wolfertz. handled, was an absolute disaster. The guy had no clue he wasn't negotiating with the carrier's actual adjuster until he put me on the phone to do his job for him. Yes, in order for him to get results, he had to have me do his job... He got paid due to the efforts of the one who hired him.... This should have been a multiple six figure claim, but nope. Lack of education and professionalism ruined this one too. Our company lost out on easily 80k due to this company. But it was our clients who took the biggest hit because Metro's adjusters failed or didn't even attempt to have our client's policy properly recognized by the insurance carrier. I could continue on, but I believe my displeasure has been made clear. I highly doubt I will trust this company again. read more

I have had metro put an item on my credit report that I sent in clear documentation that it should not have been on there. The lady at the service they used has been nasty,hostile and not professional at all in handling the situation. I have emailed the documents to Patricia Boyer and she said it was sent to her supervisor and being taken care of. This has gone on for months and it is still on my credit report. This is the biggest scam I have ever seen. Beware of their contracts with consumers! I had documentation that my contract was resinded and years later I am still dealing with this! If I could have put 0 stars I would have. read more

I had a rain leak. It was almost the same as one a long time ago that I got nothing for from insurance. This time, with Metro I got a settlement for over $40K. They really earned their fee! I m so confident in them that I used them a second time when we had a pipe burst in our home. It was worth it- they handled everything! read more

We did our claim with Tammy, it was easy and fast. They definitely know what they're doing. will definitely use their service again.

Never knew I could make a claim on accidentally damaging a floor in my own home! When I got my home owners policy reviewed for free I had no idea what was really in it for me. Now, I know what it means to know a public adjuster. They work for what's in my best interest. The home insurance company wants to limit my claim amount and the public adjuster wants me to have all that I'm entitled to. And the adjuster even told me what gaps I had in my home owners coverage. Who does that?! Definitely not the insurance agent! read more

If you ever get the chance to work with Metro Public Adjusters.....RUN! as fast and as far away as possible!! They are out to get YOUR money. They "assist" you when you are at your most vulnerable, promise you big settlements, then take more than a third of your money! In my case for not doing anything....it was my contractor who finally got my insurance company to pay...not Metro. When I asked if they could take a tiny bit less so I could get started on my roof.....the answer was a very quick "no..you signed a contract". They dont respond to phone calls, they make promises they don't keep, leave you hanging, then take your money and claim that THEY are the ones who helped. So very disgusted with this company and my treatment by them. No wonder they aren't registered with the BBB. read more

These people are scam artist!! They took 35% of an insurance check that it took me 6 months to settle due to MPA lack of response to my insurance company. Only after I notified the insurance commission about my claim being prolonged, did they attempt to do something. I have email read notices from September, my claim was made in March. They did absolutely nothing and still took my insurance money. This claim drug out so long my insurance agency canceled me. This was the only claim I have had in the 21 years I have owned my house. I WOULD NEVER USE THIS COMPANY FOR ANYTHING!! UNLESS YOU WANT TO BE RIPPED OFF! I WARNED THEM THAT IF THEY TOOK ANY MONEY FROM MY CHECK, I WOULD WRITE ABOUT HOW THERE SERVICES IS TERRIBLE AND THEY ARE THIEVES. DO NOT DO ANY BUSINESS WITH THIS COMPANY!! AL TILLMAN read more

I was approached by a nice and wonderful individual, but pretty much everyone else at this company were soooo awful. They do not help you in any way, just make you take a class to become a public adjuster and in class, the one individual who was presenting was just sooo awful and soooo rude, the giveaway prize was a folder for presentation and the way to get it was by making the most phone calls and setting up the most appointments. It was just beyond awful and unfair because no one even got licensed yet and all that. The other guy who I remember was Harold Wells and he was very vague in presenting the company and such. His basic presentation was "if you treat the work as a worker you get paid, if you treat it as a hobby, you end up paying for it". I was gonna get licensed, but I saw that it would have just been a waste and based on all other reviews, it's mostly what being a public adjuster with Metro is, a total waste. read more

BEWARE!!! If you are considering using Metro Public Adjustment please look elsewhere! I'm so sorry I did not do my research on them prior to signing a contract. No return calls, no followup, no customer service. The adjuster I signed on with just disappeared! Absolutely horrible experience... I hope this review saves you the time, lost money and headaches I had! read more

I had a small leak in my house that caused major damage and did not even know that my insurance could cover it. The adjuster from metro came out and she is amazing. She knows her stuff! She was able to pinpoint the source of the leak within moments even though my own plumber couldn't figure out where it was coming from. I am working with Dessy now and she is helping me weed through the crazy maze of insurance red tape. And if that wasn't enough, she literally saved my life. She opened the basement door to look at the floor and told me she smelled a gas leak. I had PGW come over and they told me that it was an active leak and if I would've lit a match down there I could've blown my house up. I have been living here for years with my children and did not even know that there was a problem. She impressed me thoroughly and I highly recommend her. read more

First, I did not seek out Metro. a neighbor came by to talk about his employer Metro and noting water damage promised to take care of it. He did call my insurance company who in turn sent the check to my mortgage company. Metro did not indicate this would happen.It necessitated another estimate, paper work etc. many problems ensued. Metro got the check. The contractor billed Metro for work done. Metro subtracted the amount I would be charged and paid the contractor the lesser amount. Said contractor threatened me with a lien and demanded immediate compensation plus late charge and interest he had billed Metro. Had no choice since I was in the middle of a refi. I had no intention of shorting Metro since I naively signed a contract. However, they deliberately misled me, accused me of receiving all the funds and certainly caught me off guard since I was forced to borrow money for the immediate payment to the contractor. Rude, uncooperative, Non responsive. Never, ever choose to do business with them unless you're a total masochist. read more

You won't have enough to make your repairs after they take their fees (35%). Sure, your adjuster will be very nice, but all they do is meet with your adjuster from the insurance company and you'll get the same payout minus their fees. Do Not call them unless you have a catastrophic loss and are in need of 100's of thousands or more. They won't give you a record of what they actually did, and they will tell you not to talk to your insurance- this way, you wont have any idea if they did anything at all. They just take their fees out of your insurance check and walk. read more

Back in 2018, I owned a construction company that was getting ripped off with insurance jobs. I chose to study Public Adjusting to understand how insurance companies work so I could use that knowledge to help my homeowners maximize their claim dollars. Metro PA offered to help teach me the ways of Public Adjusting, and I was incredibly excited. However, I did not want to charge homeowners a percentage of the claim. I just wanted to use insurance law as a contractor to get claims paid fairly. Fast forward through several thousands of dollars for online course material and flights to Bensalem for in-person lectures and field training . . . mostly to be sexually harassed by B.U. (I have the audio recordings and he knows it.) I did meet 2 amazing adjusters that I highly recommend! Aaron and Desi. These two are super heroes in my construction trade opinion. No matter how Metro PA sucks as a whole, trust in these two adjusters. You won't regret it. read more

I share the frustration and the exact issues everyone else has expressed. This was the biggest mistake we could have made as homeowners! We are going on two years, and the thing is, our money is sitting there ready to go and Metro won't respond to the insurance company. This is shameful and negligent. They start off attentive after they get their first payment they don't answer the phone when transfered, they, they don't return calls or emails for that matter. We are considering suing them for non performance, we should be entitled to cancel for that reason. I am also filing complaints with the insurance commissions. DO NOT USE THESE GUYS! I WISH I COULD GIVE ZERO STARS! read more

I am giving 1 star because our Agent was very nice, & I cant give 0 stars! Don't sign a contract until you receive estimates, & read reviews! Metro says they will get you alot more money, when they actually receive 1/4 of your check! We needed THEIR fee to finish our job! I do not recommend this company. "If it sounds too good ti be true, yep, it is!" read more

The worst experience I've ever had. I was told using a 3rd party adjuster would be beneficial. I can never get a call back. It's been 4 months and I haven't revived a check yet. In 2 weeks I'll be homeless from my rental and possibly foreclosed on my still burned up home. It terrible to seek help and just get get taken advantage of in a terrible time. I hope someone can read this before using metro for "help" read more