Had a great experience with Ms. Lira and her associate Jessica at State Farm! After a sudden change…read moreof events in my household, I was able to get insured within two days of reaching out to her! Very professional and accommodating!

Jessica Gaspar provided great service definitely recommend her to everyone. She's very sweet, she…read moregave me great service/advice.

I can't enough about LaTorya and her team. They provided me a full review of all of insurance…read moreoptions including life insurance. They were very thorough and patient with their explanation of the coverages for my house and car. LaTorya told me how important it is to have life insurance outside of what i have at work , which i never thought about before talking to her. Thanks for the great service and happy to have you as my agent.

The best insurance agent you'll find. The office is always warm and welcoming. You won't be…read moredisappointed if you make this your insurance home :)

Beata helped me to update my payment information within the State Farm website (site was down) to…read morepay the insurance for my vehicle and personal articles. She was very patient and thorough and kindly stayed on the phone with me to ensure the new information was confirmed on her end and would be accepted in an ongoing basis. Thank you so much Beata!! And thank you Richele for having Beata on your team!

wonerdful people that work here and glad to be covered with them ! i have had a few issues with…read moreother companies but so far state farm rocks

I have been so pleased with this office for my renter's and car insurance needs and have found them…read moreto be pretty competitive. They have several staff members in the office but I like to work with Sandy. I have found Sandy to be very knowledgeable about the insurance offerings and efficient with handling my insurance needs. And there hasn't been a time when Sandy hasn't been able to clearly answer my questions about complicated insurance policies and terms. Highly recommend this office.

Terrible experience with person I had to deal with on the weekend. Person was very cold, abrupt and…read moredid not explain things well! Felt rushed to make a decision, etc. Bad all around. this person should not have a job communicating with people. Just bad luck, I am sure other employees are good to deal with. State Farm, reach out to me if you want a name.

Best insurance agency ever. From the first meeting, thru my home damage claim, and multiple…read morerequests over the years Ewelina Baczewski was there to help and go over all options and recommendations. Their response time, willingness to help in any situations goes above and beyond expectations. Thank you for everything!!!

The best StateFarm Insurance office in Illinois. Agent J. Rodriguez you are truly missed, keep up…read morethat wonderful customer service. StateFarm is very blessed to have you.

I've lived in Edgewater for 40 years, and Karen Ayers is widely respected here--not just for her…read morebusiness, but for how she supports our community's diversity. I have been a client of hers for 25 years, and she is truly the best in the business. We started with a basic renter's policy and, as life progressed, Karen handled everything from our auto insurance to our homeowners and landlord liability once we purchased our apartment building. As a landlord, I require my tenants to carry renters' insurance; it is so affordable for the safety it provides. While I don't mandate that they use Karen, I've never had a tenant decline her services when I suggest her office. For many, it's their first time dealing with insurance, which can be overwhelming. Karen provides me with professional "getting started" packets for prospective tenants, and the feedback I receive is that the info is very helpful during the stress of moving. She makes the process easy to understand as they begin their journey toward financial safety. On the rare occasion we've had to file a claim, Karen's office provides true "white glove" treatment, taking the stress out of the situation and handling every detail with care. Whether you are a first-time renter or a long-time property owner, you won't find better service across the Chicago north neighborhoods. I also want to give a huge shout-out to her AMAZING staff. They are the reason this is a worry-free business. Their communication is incredibly proactive; I never have to follow up because they are always the ones reaching out to me first. It is their dedication and attention to detail that truly sets this agency apart. On a personal note, Karen and her team are just so very kind. In stressful situations, such as when you need to file a claim, kindness combined with top-level communication is the best thing a person could ask for. Thank you, Karen, for your dedication and for your wonderful staff.

I appreciated being able to speak to someone when I call! They are friendly, helpful, and…read moreknowledgeable and recently put me at ease after a car accident. Highly recommended.

Great customer service and Mark explains everything. I highly recommend you give them a call for…read moreall your insurance needs.

Not Happy!! Worked with Mark, I asked him to cancel my policy when I called him and he said that it…read morewould be done,, but he didn't do it till the end of the month so a payment was taken from my account,, then they didn't refund me the whole amount. He also said that it was not going to be deducted and it was!!! I would never work with them again,,, especially Mark!!! if I could I would give them 0 stars

Worst customer service, I have ever had, they give higher quotes than other agents they have no…read moreidea about thier business. My insurance was canceled and I received no notification or calls from them

Mr Aurora, as an agent of State Farm and in comparison to the many others I've done business with…read moreis an aloof lone ranger. Quite unlike any agent I've worked with before of any insurance company. Having a policy through his agency is alike, blindly paying a bill for which you haven't any record of creating. I have policies with State Farm through different agents. Mainly due to business dealings at different times and agencies transferring hands from one to the next. My auto and new home policy is backed by an agent that always tries to find a way to make sure I remember her and their agents. This is how business should be conducted. From time to time, it's important your insurance agent make their presence known. Phone calls to remind when a payment is upcoming, calls to see if any additional policies are needed, or to share knowledge that State Farm is now offering new services. This is the behavior of my current SF agent and why I have high regards for them. If it weren't for my old man and his old connections, I wouldn't have kept a policy here for so long. It was through some business connection that my father met Mr Aurora. After creating a policy, we would hardly hear anything except for seeing standard billing from State Farm corporate or the yearly desktop calendar Mr Aurora would send every new year. Very infrequent with calls, if any. I'd have to go scanning Google to find his contact info if we had questions about our policy. Beyond that, nothing. And in the rare cases of calling them, it was a very frank phone call. Kinda like, calling a fast food drive-thru restaurant and placing an order by phone. Truth-be-told his rates on home/condo are decent. But lack of contact and customer servicing on policies is what has sent me elsewhere.