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    Metropolitan Nannies

    3.4 (5 reviews)
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    Services - Metropolitan Nannies

    Multiple children care

    Single child care

    Nanny services

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    4 years ago

    Our family would be lost without Metropolitan Nannies! We are so thankful for their nanny services!

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    16 years ago

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    NOVA Birth Services - Katie Tolbert, Placenta Encapsulation and Hypnobirthing Instructor (right), with her Husband, Brian, and their son, Chase.

    NOVA Birth Services

    (42 reviews)

    As a first time mom, I highly recommend Shannon and her postpartum doula team. Shannon was very…read moreresponsive and made me feel comfortable throughout my birth journey, including pre and post birth at home visits. When it was time for me to delivery, she rushed over directly from another birth at a different hospital. Right away, she was great at coaching and remaining helpful and calm throughout the process. My nurses had a great time working with her. I couldn't have delivered my first baby without Shannon in the room. After we returned home, I worked with Whitney, Amanda and Jessica who are postpartum night doulas from Shannon's team. They rotated who was coming each time, and everyone was professional, punctual, and communicative. In addition to feeding and taking care of the baby, they also made sure I was healing better and gave us a lot of advice. I especially enjoyed working with Whitney and Amanda if you can get on their schedule. I'm really glad I went with NOVA Birth Services team!

    I signed a contract with Nova Birth Services LLC in July of 2025. In order to secure the doula…read morebirth and postpartum overnight services, we paid a 50% deposit on both services totaling $3050. In November, I was diagnosed with severe preeclampsia and hospitalized. Due to my condition, I had to deliver my baby early via emergency c-section at just over 31 weeks. My baby is currently in the NICU. I wasn't able to have a prenatal in-home visit due to my hospitalization and was given very short notice of my emergency C-section due to my declining health. After my birth, I was put on magnesium, and my baby was sent to the NICU. My husband and I were both so terrified that the last thing I was thinking about was having my doula attend. I was afraid for me and my baby. I reached out to Shannon after my birth and asked if I could cancel the postpartum doula services because of the new financial strain of NICU costs/my hospitalization. She informed me that if I canceled the postpartum doula services, that both contracts would be void, and all services would be considered rendered. Remember, I did not receive a prenatal visit nor birth services due to my medical condition & hospitalization. The contract I signed stated that if the doula wasn't at your birth, you would be entitled to eight hours of postpartum services. Shannon explained that because I paid a 50% deposit on both services, none of the services were paid in full so I would receive nothing else moving forward. Although we had paid $3050 and the birth doula services were $2100, I would need to pay an additional $900 in order to receive the eight hours of postpartum services. She said I could "take it or leave it" and that she would not move money from one contract to another. I was shocked at her response. There was no solution offered where I could receive any services post-birth for the $3050 we had paid. More money had to be paid. This was literally the worst experience of my entire life, and I received no care or compassion at all from Shannon. She maintained that her responsibility was to her staff/business. During our phone call, I was talking about my hospitalization and she mentioned that all of her clients were hospitalized. I clarified that I wasn't hospitalized because I was giving birth. I was hospitalized due to severe preeclampsia and potential organ failure. Trying to work things out with her made a horrible situation even more stressful and terrible. She refuses to budge and maintains that we will not receive any postpartum services if we don't pay extra. My husband and I feel as though we have paid $3050 and have received nothing. We did not receive a prenatal appointment, doula birth services, or any postpartum care. Please see the last email I received from her.

    Metropolitan Nannies - childcare - Updated September 2026

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