The reviews on here are hilarious. There aren't any taxis left because of Uber or Lyft. If you want a limo, rent a limo. If you want a cab, deal with a cab. Sounds like a lot of them have champagne taste on a beer budget ‍ read more

DO NOT USE THIS COMPANY! The most unprofessional group of people I have ever tried to use. I had to cancel my trip and was told that they couldn't refund me until the end of the month because that's when their accountant came in. When they did refund me, they only gave me a portion of my money back. I called to ask for a full refund and spoke to someone who was an absolute nightmare. Spend a little more and use a company that has their act together. I still have not seen my full refund and will be filing a complaint with the BBB and the State of Michigan. read more

Just used Metroride for a ride to Metro airport.......The driver was the best... arrived on time (what a shock)..... very good driver..... I will be using METRO RIDE for all my transportation needs... read more

Professional, friendly drivers. Arrived on-time for our pick-up at our house and upon our return at the airport. The cars, at least the ones that we were in, had seen better days (definitely not first class transportation), and were a bit tacky with their website and phone number all over....but at the end of the day we had a stress-free trip to and from the airport for a reasonable price, so I can't really complain. Would use this company again for airport service. read more

As long as you're not getting picked up from the airport, you will have excellent drivers and overall service. Without fail, every time I schedule a pick up from the airport, they are extremely late. The best part is when you call the operators to tell them that the driver is not waiting in baggage claim, they are rude and want you to take extra steps to find the driver. I don't know about you, but when I get home from a long trip I just want to get home and not play hide and seek. I'm not in the mood to play find the driver. I give companies second chances to make things right. Well, this was the third one and they got it wrong again. I will never use this company again for my airport transportation needs. read more

The drivers of Metroride are awesome, they were on time, clean and respectful.

The driver was on time going to the airport, but became exasperated with me because I would not crawl over a snowdrift to get into the van. BTW, you get a rickety van for Town Car prices. Drove through Downtown Detroit going from Bloomfield Hills to the airport. On the way back, driver was on time, but office failed to tell me where to meet him...then told me it was my mistake for not following some phantom instructions. When I extended my complaint to the quality of the van, she told me to take Metro Car the next time and hung up on me. The driver explained, "I don't have nothin' to do with the home office, I am just a contractor." He proceeded to take another circuitous route to Bloomfield, finally hitting Woodward at 10 Mile Rd to get to Bloomfield. When I complained about the delay he blew me off...BTW, same rickety van...same impertinent driver (really he was a jerk)...did not handle my bags or open a door. One last point about the driver, as we finally coursed up Opdyke toward our home, he commented that St Hugo's Church looked like a police station and mused about who was being held there...whether or not St Hugo's may have been our parish, it was totally inappropriate! I strongly suggest that you find another solution to your shuttle or airport taxi plans!! read more

I've used this company for the last time. 1 hour late picking me up from the airport, (not the first time they've been late, but this time was the latest they've been), says he was caught in traffic..well it was rush hour, I have no doubt he ran into traffic, but unless you're a newbie, then you plan for rush hour traffic. Then the car breaks down on the ride home. I had to call Uber because when the driver tried to call but Uber wouldn't accept his card. A special note about the vehicles they use, everyone that I have been in, the dashboard warning lights are all on. I ask about them and they tell me that the vehicle is fine that they don't worry about fixing the lights. They also put masking tape over the lights to try and hide them. Well obviously the lights must mean something because the car brought down. I called the next day for reimbursement and all they would agree to was paying the Uber cost. read more

Were very late for an airport ride..only use if not time sensitive. Two thumbs down...

Do not use these guys. My wife arrived at 11:50PM expecting to get picked up and the driver calls at midnight telling her he wouldn't be showing up, he decided to go to Pine Knob and pick up some friends. She had to wait 40 minutes until I got there. Then the owner Robert Frost refused to return any calls and they still have not refunded the money. read more

Very professional drivers and excellent service. I used them to get to the airport, the driver Rick called before arriving and was 10 mins early! He was very helpful loading my luggage in and out of the vehicle. We had a great conversation during the trip to the airport. When I returned I requested to have Rick again and the lady that answered the phone said that would be no problem!! Rick was waiting right at my baggage claim. He again helped me to the vehicle. I would recommend this service to everyone! read more

We needed a driver to catch an early morning international flight. When he came and saw our luggage, he taunted us for having too many suitcases, when in fact, we've taken the same amount every year with no problems. He was rude, at times SHOUTING at us to "get in the car" and "get out of the picture". He made a big show of not being able to fit the luggage when there was extra place in the van he wasn't using. He even had the nerve to DEMAND a big tip for his "work in fitting all the suitcases". He made us late and on a bad note. Never use this company, worst service. We recommend you don't waste your time with these inconsiderate people. read more