I am puzzled by the review that says they received an opened stained mattress, as this would be…read moreillegal and there are no returns on mattresses that are opened... I bought a mattress at this branch around 20 years ago and it's still fantastic! (Mattech). It was reversible, which they don't make any more, and that might be why it lasted so long... more recently I bought a mattress for my daughter and one for a guest bedroom for myself - excellent service, same great mattress, really professional store. All the MBonheur stores are the same company. They support local, which I like. Highly recommended

I bought a mattress from the kirkland store which is affiliated With the Boul Gouin store and they…read moresent me a used mattress with a stain on it. The bag wasn't even sealed it was taped. I think that it totally gross. I will ask for a full refund and never buy anything from them again. I suggest you do the same if you dont want them to do the same to you. I went to a specialty store hoping to get top notch experience only to be majorly disappointed. Who wants to sleep in a bed that is used especially during a pandemic ? This is a scam store go somewhere else!!!

Review of The Brick Kirkland - Frustrating Experience with store and Customer Service…read more Normally, I don't write negative reviews, but this experience tested every limit of patience. Here's our story: Purchase and Initial Issues: In August 2024, we bought bedroom furniture from The Brick Kirkland for about $6,000, assisted by Mr. ABC. We initially hesitated to pay but were reassured we could make a small payment upfront and pay the rest later. After receiving multiple calls, I finalized the purchase two days later. The furniture arrived on August 14, and we noticed minor wear, reported it, and received a small store credit we never used. After just a week, the bed's support structure began making cracking sounds while we slept. I reported this to customer support on August 22, and they provided an event ID, asked for photos, and said a technician would visit. Frustrating Runaround: Over the next several days, I tried reaching support via chat since the phone lines were always busy. I was eventually directed to their furniture support partner, BRS, but couldn't get a response from them either. Finally, BRS scheduled a technician for September 10. In the meantime, we had no choice but to sleep on the floor, expecting a quick fix. The technician arrived, took more photos (which I had already provided), and removed the broken part, saying they'd file a report. No repairs were made, and it felt like a waste of time. We kept following up and were repeatedly told that the part was ordered and would arrive soon. Weeks of Waiting and Broken Promises: Each follow-up brought a new deadline. By late September, support said it would be delivered by October 1. When it wasn't, I reached out again. Mr. XYZ, a store manager, said they were treating it as a priority, but attempts to reach the warranty department were fruitless, and calls went unreturned. By Thanksgiving week, we were told again that the part was "on its way" and would arrive soon. I asked if this would stretch to November, and I was assured it wouldn't. On October 22, after another missed deadline, I emailed Mr. XYZ, who replied that their policy only covered repairs, not replacements or refunds. Final Update - No Resolution: A visit to the store on October 27 revealed that only part of the needed piece had arrived from the manufacturer, with no estimated arrival for the rest. It's now November, and my child and I are still sleeping on a mattress on the floor. If The Brick had truly intended to resolve the issue, instead of dragging us through endless delays and telling us about parts "on the way," they could have simply provided the needed part from another bed in the store. This wasn't an antique bed, just a standard piece of furniture. But they chose not to act. Their failure to take this simple action further proved their lack of intention to solve the problem, leaving us with no resolution and continuing to sleep on the floor. Why We Refuse Store Credit: After months of delay, we have no trust in The Brick. Accepting store credit would force us to buy more items from a company that has consistently failed us. Store credit would mean fixing the bed ourselves, adding costs on top of what we've already paid, and potentially buying another bed with the same flawed structure. We asked for a full repair or refund and now the apology letter from the store for mishandling of this case. Store credit is simply not a reasonable option. After countless calls, emails, and visits, we are exhausted. Our only goal now is to raise awareness so others won't face a similar experience. We hope The Brick Kirkland will do better in treating its customers with accountability and respect. PS: We were never told about the bad reviews / customer complaint about this bed , now when we are in investigation mode , seeing we are not the only one had issue with this bad , not not sure what happened to the other customer

In my 56 years this has to be the worst experience I have ever had with any company when it comes…read moreto customer service and return policies. I was denied a refund on a Washer/Dryer Riser because it was considered to be an unsealed package, even though their own employee cut the two packing straps. The box was not glued or taped, but simply held closed with the two white straps. The return policy does not apply in this case. When I picked up the item, it was secured with two white packing straps. The Brick employee cut these straps to allow me to verify the color. Although the box was never taped or sealed, it was considered an open package when I attempted to return it, and my refund request was denied. I find this policy outrageous, especially since the employee did not mention the return policy. To make things worse the supervisor Dev sat in his office literally 50 feet from me and the returns desk, refused to talk to me stating he was busy eating his lunch. Their Return Policy If your product is still in its original sealed packaging, with the exception of As-Is products, special orders (MTO), or sleep accessories, we will return it for a full reselection credit or refund within 7 days of the original delivery or pickup. Once the product packaging has been removed or the product is in an open condition, with exceptions for mattresses/boxsprings and home décor accessories, we cannot offer refunds or reselections. If your product arrives in less than perfect condition, contact us within...

They are definitely not the least expensive. Everything is made in Spain, the selection ranges from…read moremore conservative style to wild, fun colors that would be great to live with and entertain. Thomas was our sales person, he was informative and friendly.

Received excellent service from Julie no pressure lots of different styles ended up purchasing…read morebeautiful chandeliers. I would recommend highly. Thank you for your assistance. Claudine