Our dog was attending Ruffin it for about a month, 3x a week. He passed his trial days and it…read moreseemed like everything was going well at the start. The last few times we took him to be dropped off he would stop in the doorway and not want to go inside, note that he has always LOVED daycare at his previous daycares. In the past he would try to sprint into the door to get inside, definitely not be hesitant. I can't say if something changed in how he was being treated, but it was a bad sign, and made us hesitant to consider taking him to Ruffin it since we couldn't be sure what was happening during the day off camera. We were told that Thursdays were ideally for tiny dogs and dogs that didn't want to play, which we could see on the cameras wasn't accurate. There were plenty of dogs much larger than our dog in the small dog room, and lots of dogs playing even when our dog was sleeping on the bench. But we were told that our dog was too high energy to come on Thursdays, so we agreed to try him out in one of the bigger dog rooms only on Thursdays. He did a trial day and it sounded like it went well. When we took him the next Monday they sent him to the big dog room again which was a surprise to us since we had thought he was only doing Thursdays in the big dog room, but we were trusting their judgement of where he was the best fit. When we went to pick him up, we were told that he has been in an isolation room since 9 am and had failed his trial days and thus wasn't allowed back. Since he had passed his trial days in the small dog room, our understanding was that he was just going through trial days in the big dog room to see how he interacted with bigger dogs for Thursday play. There was no communication from the staff that if he didn't play well with the big dogs he couldn't come back any day of the week, or that there had been any issues reported at all in the small dog room. The staff didn't call us to let us know that he had been put in isolation at 9 am, so he had to sit in the room for 8 hours until we came to get him. They claimed an email was sent which was never received, but even if there was, a phone call should be mandatory when locking a dog up so the parents are aware. All our communication with Ruffin it had been done via phone (texts and calls) up until this point, so only sending an email makes no sense. It felt as if they were trying to hide the fact that they locked him up. If we had known we would've left work to come pick him up sooner. Instead he had to sit in the room all day, and while they told us he was given bathroom breaks it didn't seem as if that was true given how much he peed as soon as he got out (he normally pees every 2 hours so there's very little urine each potty break. He peed for a solid 2 minutes straight after this day as soon as he got outside). It's totally fine if a dog isn't a good fit for a daycare, and we would have accepted that answer if it had been conveyed to us, especially considering our own hesitations. But instead, there was no communication leading up to this incident that there were any issues with our dog at all besides his high energy on Thursdays, and there was no communication day of to let us know that anything had happened. Instead our dog sat in a room by himself for 8 hours and we were charged a for full day of daycare that did not happen.

The first time I took Skipper to Ruffin' It it was like dropping off a shy scared kid at…read moreKindergarten. He did not want to leave my side. The second time he went he tried to jump out the car window as soon as we entered the driveway. Luckily he was tethered. Skip loves to see all his pals and I love seeing the pictures of him having fun. The staff always great Skip like he is their favorite dog but I have a feeling that every dog is also a favorite.

I'm extremely disappointed with my experience at Tailwaggers Doggy Daycare in Verona. I was…read moreinitially assured that the dogs would be continuously supervised, but this turned out not to be true. After checking the cameras, I witnessed dogs left completely unattended--humping, crowding each other, and on the verge of what looked like a potential fight, with no staff present. When I mentioned this at pickup, I expected concern or at least a willingness to investigate. Instead, I was met with a defensive response: "Well, when were you looking at the cameras?" This reaction felt unprofessional and dismissive given the seriousness of the issue. At this point, I no longer feel that this facility is trustworthy. There also appears to be an excessive number of dogs crammed into one play area, and staff couldn't provide a clear answer on what their capacity or safety cap was. The location itself raises concerns as well--any time I'm at the nearby Costco, I can hear the dogs barking nonstop at the surrounding noise, with no correction or effort to bring them inside. The entire operation seems chaotic and poorly managed. I'm sharing my experience now because I've seen that others have had similar concerns. Recently, someone in a local Facebook group shared that their dog was attacked at this facility, and according to them, staff claimed they had no idea how it happened and weren't aware of the incident at all. This only reinforces my belief that supervision and communication here are severely lacking. Based on what I've witnessed and what others have reported, I do not believe this is a safe or responsibly run daycare, and I will not be returning.

Password reset is a pain in the butt. It only sends links via text, not an email and when you're…read moretrying to reset the password on your pc, only getting a link on your phone is an extra step nobody needs. The password syncing isnt instantaeous - lots of folks dont have it setup, its confusing and a pain and its simple to fix on the website side - SIMPLE SIMPLE SIMPLE but no. Its a pain... maybe they think none of their customers have an iphone. they didnt think this through or dont care. Now for them its a bunch $ to fix where if they only had a brain (quoting the scarecrow here) it would baked in.

I have 2 cats and I travel a lot. This time I spent 20 days in a trip to Brazil and Rachel from Dog…read moreGone took care of my babies. She is the best! The cats really like her and when I came home they were pretty well and not stressed at all. I strongly recommend them. They are very nice, professional and provide great services. They are the best!

For us, it was good here for a while, but I now would prefer, and so would my dog, a daycare with…read moresmaller groups of dogs, better trained staff and more structure. My dog, who is a lab mix, sometimes has issues, but does well at other daycares with more structure. She went to Marcie's Pet Spa in Sparta, WI twice a week when we lived there and did really well.

Just okay. Price was too high for what was received in my opinion. Don't recommend this business.read more

I needed to find a new groomer for my six-month old puppy who was in desperate need of her first…read morehaircut. River Paws is close to my home and I liked the messaging on their web site., so I decided to give them a try. I could not be happier! Koko's new look is adorable! Everyone was friendly, attentive, and professional. She was well cared for throughout and even got to play with some of the other dogs. I'll be back and could not recommend River Paws more!

I boarded my eight month old puppy with this service. The owner called me complaining that the…read morepuppy was "driving her crazy" and she could not control him. I had to cut my trip short to go back and pick up the dog because I was afraid about how he was being treated. The location is a madhouse with dogs barking and windows open in a small residential area. If the owner cannot handle a puppy, she should not board them.

Bombón, my Maltese dog that has separation anxiety, LOVES coming to Judy's house for Petcare.It's…read moresuch a relief to me to know he is happy and safe with her. He is ALWAYS excited to get to her house. I can go to work knowing he is in good hands. Bombón loves to go out to her backyard and play with the other dogs. He likes to follow her around where she goes and take naps next to her. I had taken Bombón to other pet sitting places in Madison, and I could tell Bombón wasn't happy. I'd leave to work feeling guilty. I found Judy's business online almost two years ago and I am so grateful for her and her wonderful services. Her home is a second home for Bombón. I strongly recommend A1 Petsitter!!!

I have nothing but amazing things to share about Green Dog. My wife and I have been getting…read morefrequent pet visits for our goldens Duncan and Ellie for over a year now. The team is so sweet and treats our pups like their own. They are so kind and understanding of our constantly changing schedule and last minute changes. We love the constant updates, frequent photos, and respect of our home and requests. I would recommend them to anyone without a second thought.

Rory and I love Jaci and Angela at Green Dog. Green Dog is great to work with very flexible and…read moreresponsive. Rory loves his time with Jaci and it gives my such piece of mind knowing my fur baby is being taken of.

This is an amazing place for when we travel and need a safe place to board my dog. They were very…read morehelpful.

We love bringing our dog here for daycare and boarding! The staff is always so friendly, caring,…read moreand knowledgeable, and you can tell they truly love the pets they care for. Our dog is always excited to go and comes home happy and well cared for. It's such a great feeling knowing we can trust them with our pup. Highly recommend!

I was generally happy with Doggy by Nature until they dropped my dog from the group with no valid…read morereason. Not very professional on their part, in my opinion (and my dog's).

These people not only know what they are doing, but they do it so well. They will walk, run, and…read moregroom. They allow for your dog to get on with it's bad ol doggy self by taking them to one of the many scenic outdoor Austin parks. Here they are encouraged to play with each other, dig, swim, and whatever else is doggy heaven. The best part is that if you "like" them on Facebook you will get updates with great photos of your dog being a dog.