I have two mixed breed dogs, both large and wiley. One is part-chow and old so she can be…read moredifficult. Both are long-haired and not easy to groom. The woman who runs this shop was super great to us. It took a bit longer than she estimated but mostly because they were in worse shape than I let on. The groomer was very hipster, reasonably priced, very patient and gentle with two dogs that sometimes can get a little frustrating. I would go back in a heartbeat. She did a bang-up job on the two dogs, was very patient with all three of us, and is a cool little inde-local business owner that I'd happily support as long as these dogs are with me.

recieved an autoresponder to my initial email gathering my personal information, name, address…read morephone, availability, pet details etc., to which I promptly replied. 5 days later...still no response? Followed up with a phone call. Message says not taking new clients. I suggest making that clear in the autoresponder. Everyones time is important.

Since my review was removed, here is my original review that took place at this facility…read more I am writing to formally register a profound and unequivocal complaint regarding the grooming services provided by Madelyn, which resulted in significant distress and injury to my dog. Prior to the grooming session, I explicitly communicated that my dog suffers from severe anxiety, possesses highly sensitive nails, and reacts poorly to blow dryers. These crucial details were conveyed to ensure a calm and safe experience for him. Madelyn'a immediate response was one of overt rudeness and unprofessionalism, marked by dismissive eye-rolling and a sarcastic retort, "Oh, like I haven't heard that before." This utterly disregarded my legitimate concerns and set an alarming precedent for the subsequent care. Upon collection, my dog was visibly trembling and in an unprecedented state of distress, far beyond his usual initial apprehension. It is important to note that at seven years old, he has undergone numerous grooming sessions throughout his life without ever exhibiting such extreme post-grooming trauma. The full extent of the horror became apparent shortly after. Once I secured him in his car seat and returned home, I discovered a horrifying scene: his entire car seat was saturated with blood. Closer inspection revealed that every single one of his nails had been severely butchered and was bleeding profusely. This was not a minor 'quick' on one nail; it was a comprehensive and shocking mutilation.I immediately contacted the establishment to address this grave matter with Madelyn Sanderson and her response was one of complete denial and appalling indifference. She disavowed any responsibility, callously suggesting the injuries were likely due to my dog moving around too much, stating "it happens," and incredibly, instructing me to "get over it." This complete lack of accountability and empathy is inexcusable. As a direct consequence of her gross negligence, two of my dog's nails subsequently developed severe infections, necessitating veterinary intervention and causing him immense pain and discomfort. It is unequivocally clear that Madelyn possesses neither the necessary temperament nor the professional competence to work with animals, particularly those with specific sensitivities or anxiety. Her inability to interact with stressed animals, coupled with her dismissive attitude and demonstrable negligence, renders her entirely unsuitable for such a role. Given the severity of this incident I have formally reported this matter to the Board of Health, my local Attorney General, office, and the Better Business Bureau. I firmly believe that if such egregious treatment has occurred with my dog, it is highly probable that other animals under her care are also at risk. This level of neglect and unprofessionalism is utterly unacceptable and must be addressed with the utmost seriousness.

It's good but I could never get an appointment. A great experience when you can get your pooch in…read morefor a wash and groom but last time I tried to set up an appointment it was like a 2 month wait, which kind of defeats the purpose. So that's why 1 star is removed, we haven't tried for a long time to get in here so maybe things have changed but we ended up having to go to Earthwise Pet Supply in East Madison until we moved to Janesville and are now looking for new groomers down there since traveling to Madison for dog grooming appointments is a lot of travel time.

Loving staff, our dog is always happy when we pick up. Good trim, very clean & he smells amazing!…read more Easy to drop off and pick up. Love the report card to see how he was during his stay.

This groomer is terrific! They are so good to my Shih-tzus, don't cut off more than I request (so…read moreif there are any mats, they work to remove them rather than just shave my babies). They give each of them a kerchief with their name in puff paint!! I have never had that before, and love it.

Just okay. Price was too high for what was received in my opinion. Don't recommend this business.read more

I needed to find a new groomer for my six-month old puppy who was in desperate need of her first…read morehaircut. River Paws is close to my home and I liked the messaging on their web site., so I decided to give them a try. I could not be happier! Koko's new look is adorable! Everyone was friendly, attentive, and professional. She was well cared for throughout and even got to play with some of the other dogs. I'll be back and could not recommend River Paws more!

My Sally loves this place. She always smells so good. Shawna always reports about skin problems she…read morefinds. She offers excellent services.

Shawna and her staff are so patient with my 2 dogs. They are always happy to go there.read more

My review is ONLY for communication. I've called twice over a 3 day period, both times I left clear…read morevoicemails and left my phone number. I haven't received a call back. Their vm says they will return your call same day or if you call outside of normal business hours they will call back the following day. Tomorrow will be day 4 with no response.

I have been taking my puppy (almost 1) to Prairie Pawz to daycare for months and we have boarded…read morehim here once as well. The staff is incredibly friendly, thoughtful, and attentive. For daycare, my puppy and I are welcomed with a big smile and a big hello to us both. When he is picked up, the staff tells us who he played with and how he did. They even are helping us train him to get comfortable in a kennel. During his boarding stay the staff went above and beyond to say the least. They gave him extra love when he would get nervous- they even put him in a thunder jacket to calm his worries. Amazing. We are so thankful. They took Christmas photos of him after a complementary bath which were adorable! They communicated so well (and fast) so that we were at ease being far away. I recommend Prairie Pawz to everyone and will continue to do so! Thanks Prairie Pawz for taking such good care of my baby!

This place is amazing. The owner and staff are wonderful and you can tell they love being around…read moredogs. While it is not easy for me to leave my two dogs, I know they are being taken care of very well. They provide great updates as well as offer many services to make sure our dogs are happy. The facilities are super clean and i appreciate all the times they have taken care of our dogs.

The Emerald Paw Pet Resort took excellent care of my 4 month old puppy during her stay there. The…read morefacility is super clean. The staff is friendly and professional. She was thrilled to have play time with the other dogs there. I was very confident she would be safe and well cared for! We'll definitely be back!

Debbie is ahhhh-mazing! She has a way with cats. We brought our cat, Rosie, there for grooming…read more Debbie put her at ease and did a great job. Now we bring Nora, who has a totally different personality, and Debbie handles her so well. Debbie teaches the cat and the owner how to work with her to get the job done. The world is a better place with Debbie and Dan in it.

More than 5 !!!! Have been getting my dogs bichon/ bichon mixes (plus fosters) for over 20 yrs. I…read morehave been extremely happy with Deb's grooming and attention to detail. She always brings attention to possible concerns for me watch ie redness around penis, ear problems etc. She listens to me about health concerns ie hearing/vision, temperament ie possible biting or skittishness, how short or long to cut. I'm currently on 4 dogs needing grooming. Deb suggested I try bringing in two at a time. She followed up a few sessions later to see how it was working & whether or not I wanted to go back to bringing all 4 at once again. A few yrs ago, I had an emergency foster needing grooming. I took to Petsmart East. Worse grooming experience! I now watch through their window and watch the groomers.Not the most patient groomers-watch how they tug the leash or push down on the dogs. I found Deb based on a co-worker's recommendation after a horrible experience with now defunct groomer at Noah's Ark. The groomer shaved so close on muzzle he had razor burns! Hopefully Deb will have recommendation when she retires (which I hope is not in the near future)!!

Dogs are alwaus excited to go visit! They are never stressed when we pick them up. I would…read morerecommend them to everyone. You won't be sorry.

YOU GUYS DON'T EVEN ANSWER YOUR PHONES. I have been bringing my 2 year old blu for 8 weeks. I…read moredecided to board him this weekend. Upon pickup the staff wasn't friendly and never had been at pickup or drop off. I ask several times how things went and typical response is oh you didn't get a call so everything was well. The receptionist are young, inexperienced and typically don't have any answers to questions about your pet. We have never been offered a tour and offered a bath after a weekend. When my boy blu came out today at pickup he was timid, scared, full of dried pee, face down, not excited and depressed. Upon arriving at home he has been acting strangely and not the upbeat dog that we are accustomed too. I honestly believe that your pup sits in a kennel more often then not. I'm more upset because he was covered in dried urine so I assumed he's kennel wasn't cleaned. He looked terrible and don't understand why. As a facility that is ran by vets it sure needs improvement. They have been under construction and the lobby looks cold, dark and quiet. I've asked several times how many dogs are here today and usually about 10. I believe you need to visit them and see what you can improve. You're not giving or being with the pets like they are. I have a feeling they go out for a small period of time and kenneled the rest. I feel like pets are treated not the way they should be. Blu's nose was all red and nails all beat up so that indicates he's in his kennel way too long. Your competitors have warm and friendly almost home rooms to sleep. If you had this your dog wouldn't be covered in dry pee. Couple things to help improve: 1.Act like the front staff knows and cares about your pet 2. Offer a bath after boarding for more then a couple days 3. Offer a tour to new clients especially the first day of drop off. It takes a few minutes 4. Train tour front desk to be friendly because it seems like things are always an inconvenience 5. Visit your local competition. There is a reason why you have such a big place and not many dogs per day 6. Train your staff on upgrades asking for a bath nails etc. 7. Remove asking for a tip on your credit card machine because at this point I don't know why anyone would tip. 8. Introduce a vet to your clients. 9. Spend more time with the pets instead of keeping them in a kennel for most of their time. 10. Make some immediate changes because your business won't survive if this how your business is ran. There is several reviews similar to mine so I can't imagine we aren't all saying the truth. We have 2 more days left to return and would rather forego the money and go elsewhere. I also emailed in to your only email so maybe I'll get a response. I'm so sad for our boy right now. I would highly recommend any new client to pay attention to your pet and consider going elsewhere because there is much better places for the same price. I hope you can use my review to improve. Even though your under construction 2 months in it really turned us off as well. I won't be returning to your facility for anything in the future. I've called over 20 times today on 05/16 and they won't even answer their phone. It's very sad. Update: The manager has called me several days in a row to check in on blu. In the mean time there is one current and former client that have reached out to me. The current client says that their dog pees in the house often and is most likely being in a kennel. The previous client indicates they don't come back because their dog has been traumatized as well. I'm not the only client that has indicated concerns to this daycare. I also contacted the owner of the daycare in PA twice and left messages and email and not one return phone call. The experiences at this dog daycare are traumatizing to pets. Also, the company has the tenacity to call other businesses about my review. This is a low blow to me personally as that is unfair business practices. Look at yourself and see how you can improve your business. All clients go elsewhere.

I brought my cat here for a ruptured anal gland and I wish I could give this place negative stars…read more I have never in my life encountered such a horrible vet. She was incredibly uncompassionate, belligerent when discussing things I did not want performed, very unprofessional and in the end, down right incompetent causing my cat more pain, fear and general trauma. My cat is terrified of the outdoors, hates cars and being in a carrier. She doesn't like strangers in the best of times so naturally, when you add sick and in loads of pain to all that you have an animal that is going to be quite hostile. I told the staff flat out, my cat has all her claws, she's scared and she will attack if you're not careful. The vet ignored my warning, and just grabbed my cat without taking any precautions (like having an assistant firmly hold kitty while she did her prodding). She was quickly put in her place for being so stupid. Any pity I felt for her scratches evaporated when she muttered "that's just great" while storming off and slamming the exam room door behind her. Her behavior completely terrified my cat. She was so scared she was pressed against me trembling. The whole thing was a major warning sign to me so I got her calmed down and back in her carrier, figuring if the vet wasn't apologetic and as sweet as pie when she came back we'd leave. When the vet came back, she was far from sorry. Instead, she started giving me the third degree about my cat not being spayed. I was taken aback by her aggression and the tangent from my cat's problem. She's an indoor only cat, with zero interest in the outdoors and besides the rare butt problem is very healthy. I believe spaying to be cruel and unnecessary in this situation and told her so. She became increasingly hostile and aggressive about it until I finally told her if this is a real problem for you I'll go elsewhere. She continued trying to argue with me at which point I had enough and realized I neither trusted nor respected this woman as either a vet or a human being, and didn't want her anywhere near my cat. I left and went to the emergency vet. They were as awesome as this vet was vile. I'm left wondering if she thought she could somehow guilt-trip or bully me into paying for additional unnecessary services. She was certainly using all the tactics...In any case, I am Never going back and I strongly discourage everyone from getting services here.

East Towne Pet Clinic has been taking care excellent of our cat since we moved to Madison in 2001…read more He's had some health issues here and there, so we've come to know the vets and staff at the clinic well, and we've always been happy with the care they've provided. Most recently, a new food prescription has really helped him. They'll even do house calls if kitty doesn't like to visit the clinic - we were doing this for a while as he doesn't really love going to the doctor's office. It's funny because he runs right over to see them when they come over, proving that it's just the trip to the vet's and the disruption of his naps that he doesn't like, not the people. Mulder will turn 18 soon and we couldn't be happier with the care he receives from the vets and staff at East Towne!