I have nothing but great things to say about working with Dallas Desk. Jessica was so informative…read moreand helpful in the design process which i struggle with the most. They have a huge showroom where I could see the furniture and they were able to order and customize what I wanted for our office. Quality furniture name brand furniture- The process was seamless. Thank you Jessica!

I struggle to find anything positive to say about this group. I only wished I had checked the…read morereviews before doing business with them. This process began months ago, when I made the decision to visit the biggest stores in the metroplex and pay full retain price for office furniture because I was in a pinch and I didn't have the time to play games with supply chain nonsense. I visited the Dallas Desk showroom and the sales experience with Kyle was great. He seemed trustworthy, professional, and pleasant. They of course have no inventory, just showroom and everything comes from a warehouse "down the street." We were very careful to order only the items that were in stock ready to ship. Which out of the gate was 2 week delay. Unfortunately it took Kyle two weeks just to complete the sale and place the order. More actually. So long, that by the time he got everything ordered none of it was available. This was September and we are now in the last day of November and the order has still not been completely filled. Phone calls and emails are not returned. The last communication I got out of Kyle was an explanation that he is so busy with big orders he doesn't have time for a little order like mine. After being lied to repeatedly I asked to speak to his supervisor Nancy. She spent the entire phone call attacking me and explaining why my expectations of customer service was the problem. She offered no help other than to promise I would have the items by November. When she was done attacking me, she began to attack Armando and the warehouse staff. When this call was over it was clear that everyone in the world was at fault except her and Kyle. Don't expect much help here. Well, November has come, and after today it will be gone. I still don't have my order. I should mention that I never even got the desk I wanted. A smaller desk was substituted in its place due to lack of inventory. It should also be mentioned the desk I really wanted we never ordered because it was 2 weeks out. So we settle for the second place desk that never came and was never available, and then a third desk was substituted for it since it wasn't available, and months later I don't even have the full set. Expect lies, high prices, poor customer service, and no inventory.

I always think this place will be closed the next time I come by. Many of the shelves are bare, and…read morethere few customers. Several of the main office supplies are very expensive compared to Sam's or Costco, which are nearby. Most of their business must have moved online. Still, the service is good and I am glad they are nearby when I am in a hurry.

Came here on Black Friday for a few things. They were not busy and there were employees ready to…read morehelp me find the couple of items I came to get. They knew the aisle numbers off the top of their heads and I was in and out before I knew it. Good experience, but nothing remarkable.

Awesome customer service! I came in on Monday to get some important papers printed and mailed…read moreovernight. The two lovely gentleman working at the print counter were so helpful. Daniel went out of his way to help me select the best cost effective way to ship something overnight by googling the differences between each option. I didn't know office max could do this!

It's understandable why people prefer online shopping. My visit to OfficeMax was disappointing due…read moreto an apparent internal dispute, resulting in unavailability of assistance. I don't recommend this store; unsure about other branches. Perhaps there wasn't a dispute, but the overall atmosphere was unpleasant with everyone appearing grumpy during my visit to OfficeMax. This, coupled with the lack of assistance, makes me hesitant to recommend the store. Uncertain about other branches.

Was in the parking lot of their building and I thought it best to confirm their exact location…read morebefore hauling my monster laser printer around. This super nice woman answered the phone and suggested that I change my toner cartridges to OEM first before I wasted my tine and money on something that needed only a simple fix. So nice. Then later she calls back and advised that I could probably buy a brand new laser printer that already comes with new cartridges for the same price of just replacing my cartridges on my ok'd printer. Sure enough, found the perfect replacement. Thanks for such great advise.

My HP color laser printer stopped, giving an error message about a paper jam. I tried everything,…read moreand just couldn't get the printer to work. I called CRS Printek to ask about sending out a technician. Julia answered the phone and suggested that I first try some troubleshooting. She gave me some steps to follow, and sure enough I was able to fix my own printer without spending any money. Every company needs a smart and helpful person like Julia! Thank you so much for your help, Julia. If I ever have any other printer issues, you will be my first and only call.

I have been using this company for years!! They always have just what I'm looking for. Courtney…read moreis the best!! She is sweet and very helpful!! I love the beautiful shimmery envelopes as well!!

Great people, you tell them your idea and they will find you a solution…read more They all know the paper business and everyone was friendly and helpful.

We all know Staples is an office supply chain, but my latest venture into this place tells me that…read morethey are looking to diversify their offerings, and the focus on office supplies is getting murky. Upon pulling up to this location, you see a large banner on the side of the building touting a collaboration between Staples and the defunct Party City. This is a partnership that brings in balloons, helium and other event items. This could be a smart move by Staples to integrate special event items. "Oh, Debbie from Accounting is celebrating her 10 year anniversary with the company?" You can pick up a balloon bouquet and streamers while you're picking up some toner. It's not a bad pivot, it's just that first and foremost, I think the selection in their office supplies is narrowed to make room for stuff like this and some ginormous bargain bins I'll go into momentarily. Problem is I think Staples prices are steep, and it's not like you are getting exceptional service or an immaculate atmosphere to make up for it. I only find myself at Staples as a last resort. On this occasion, I had come for some packing supplies. I begrudgingly paid the ridiculously high prices because I needed the supplies, but time and time again, I find Staples is not synonymous with value, or the breadth of selection I would expect in 2026. While I was making my way from the furthest reaches of the store (which is where they keep the shipping supplies) to checkout, I was temporarily distracted by some curiously large bins that held some of the most random things. Things you would not expect to find at a Staples. Things like nose strips, multipacks of paprika (yes, the spice), romance novels...basically junk. This stuff gets put out once a week and each successive day, the price of the items in the bins gets reduced. It's like troughs of crud. I'd much rather them focus on bringing in the best assortment of office supplies instead of diverting to bargain basement tactics. Instead, I'd like to see more selection of office supplies at better prices. It's really that simple.

Staples Store # 1251 16817 Coit Road…read moreDallas, Texas 75248 Subject: Incorrect TSA Procedures and Horribly Rude Employee, "Laura" Date: March 18, 2026 Time: 10:40 AM Staples Employee: Laura · Arrived at store in time for our 10:40 appointment to complete TSA PreCheck process for my wife, Carol Alman. · The bulk of the TSA PreCheck information had already been submitted online utilizing CLEAR Application ID M4BW-45CP and she already has a passport. · Laura was already helping someone else, who we found out had a 10:50 appointment, so the had in fact jumped ahead of us. · Laura rudely told us to, "Sit over there!", apparently away for the CLEAR kiosk, which we did. · When she was finished with previous client, Laura told us that we had missed our appointment, even though we had arrived on time, no one else was waiting and not even bothering to look at appointment schedule. · Website clearly states" Walkins Welcome". · Once she did look at the appointment list and without even bothering to pull up our partially completed online application, she stated that my wife had to have her birth certificate, her previous marriage license (husband died ~28 years ago), and her current marriage license, even though we have been married for nearly 26 years and have resided in the same house since 2003. · THE ABOVE IS A CLEAR AND INCORRECT REGULATIONS ERROR, AS THIS INFO IS GATHERED WHEN APPLYING FOR A US PASSPORT, WHICH SHE ALREADY HAS! · I, admittedly, was getting upset with Laura, as we had driven 0ver 40 miles, had arrived at the correct appointment time, and she was CLEARLY mistaken in her statements to us as to the required documents needed. · I asked Laura to please pull up my wife's application on CLEAR and, if more paperwork is required, we will correct and come back. · All correct paperwork was brought to Staples and previously submitted online via CLEAR. See below: * After Laura stalked off and made us wait an additional five minutes, "In case her next scheduled applicant arrives", which they didn't, she grudgingly escorted my wife to the CLEAR kiosk. * Upon walking to the kiosk I was met with a disturbing attitude from Laura. She was very dismissive and rude. While wearing a mask and speaking in a low voice I had to ask her to repeat herself several times. I mentioned I was hard of hearing, and after recently having cataract surgery the fine print was hard to read. This obviously annoyed her and I was made to feel stupid for my requests . She was adamant that I needed to show proof of a prior marriage name change, as well as a birth certificate to show my name at birth. The website did not say these documents were required so I came prepared to show my passport and ID as required. She was very defiant and rude throughout the whole process. I worked in retail management for over 40 years, I understand how hard it is to work with the public. Which is why I try to conduct myself in a calm and respectful manner. This employee, Laura, needs a refresher course on such. When the process was finished, I apologized for the above confusion. Her response was terse, and hateful replying that there was no confusion, implying that we were the problem. I hope this complaint does not go on deaf ears. This was seriously the worst customer service experience I've ever had. Now, I don't anticipate any corrective action will be administered to this said employee, as Laura has complaints online going back well over a year on Google and YELP. My concern and main complaint is twofold: * How many people has she sent packing with incorrect info that came to Staples in good faith needing a passport and/or TSA PreCheck? * How many people has she sent packing never to give Staples another thought and taking their business elsewhere, i.e., Amazon, Walmart, or Best Buy? It's no wonder that Staples (under the ownership of Sycamore partners) is failing as a company.