One of the worst customer service experiences I've had…read more I reserved a premium specialty vehicle through Enterprise and showed up expecting the reservation to be honored. Instead, I was told the vehicle wasn't available and was only offered a downgraded replacement. What made the experience unacceptable was not just the lack of availability -- it was the way it was handled. Manager Gaby was rude, dismissive, and repeatedly blamed me for making the reservation the day before, as if that somehow made it my responsibility that Enterprise accepted and confirmed the booking. If customers are able to reserve and pay for a premium specialty vehicle, Enterprise should either honor that reservation or provide an equivalent or upgraded alternative -- not blame the customer for using the reservation system. There was no accountability, no attempt to make things right, and no effort to provide acceptable customer service. I left extremely disappointed and would think twice before booking with this location again.

Absolutely horrible services first agent alieen Alvarez assistant manager of the location tells me…read morethere going to hold my $50 for smoking and dog hair in inside the car I never smoked inside the car and there was no ashes inside car and then lies about the car wash costing 100$ additionally after I ask for store manager's information she says she's the manager no one above her and then proceeded to call me a "fucking bum"and hang up after I told her I wanted to speak and complain to Someone about my car not having any breaks when I first received the car and it needing and past in oil change service . I would like to further speak to you about my rental experience and my deposit. 7863991609 Thank you

Definitivamente el peor lugar que se pueda ir a rentar un carro . Yo Tube la necesidad de ir…read moreporque chocaron mi carro y me dieron uno que estaba completamente sucio , con muy mal olor a cigarro, las alfombras llena de tierra y pelo de perro . No lo recomiendo tube Muy mala experiencia Yo personalmente no voy más ahí

I was impressed by the customer service, the condition of the vehicle, and how quickly the pickup…read moreand return process went. Everything worked as promised, which made the experience hassle-free.

This past weekend, I visited Miami Lakes Chevrolet to check out a Tahoe, but the experience was far…read morefrom smooth. The vehicle had a flat tire, a dead battery, no radiator fluid--and to top it off, the radiator cap broke when the salesperson tried to open it. While waiting for them to sort things out, I decided to explore other options and reached out to Enterprise Car Sales South Miami at 17720 S Dixie Hwy, Miami, FL 33157. I spoke with JC, who confirmed they had the Tahoe I'd seen online and assured me it would be ready for viewing. I left Miami Lakes Chevrolet and their scratched-up, poorly maintained Tahoe behind and headed straight to Enterprise. The moment I arrived, I saw the Tahoe--clean, polished, and ready to go. I knew instantly it was the one. Enterprise doesn't tack on unnecessary dealer fees, so the pricing was fair and transparent. After JC and Tara walked me through the numbers, I traded in my old Chevy Avalanche and got a deal I couldn't pass up. JC's professionalism was outstanding, and with Tara's help, the entire process felt more like a celebration than a transaction. Thank you both for making this such a great experience! Enterprise Car Sales South Miami 17720 S Dixie Hwy Miami, FL 33157-5422

WORST car dealership down south better options are going to an up north dealer. I've gotten 2…read morevehicles from them previously traded in my Altima 2020 for a Nissan Rogue 2021. My car was totaled in February due to a rear end collision. My insurance covered 75% of my vehicle and my GAP claim was denied by ENTERPRISE CAR SALES for being a "commercial vehicle" never once have I drove the vehicle for any company's or drive shares so I don't understand I've spoken to them in person and sound reasonable claiming they can get my GAP agreement reversed which was a lie it's October now and this happened in February still without a car and paying for a car I do not currently have in my possession RIDICULOUS

Probably one of the worst car dealership experiences I've ever had. We came a month ago and…read moreeverything was perfect they were selling us dreams. I gave them a 2000 deposit and told them let's schedule a meeting for Friday. Friday comes around and it's a whole different story whole different price range. So I told them hey I don't really want to do it anymore thanks though. After that the vibe in the room instantly changed. They gave us a car that ended up breaking down pretty bad within a week of driving it. Fast forward a month later they gave us a beautiful car just for it to be taken away. The contract was revoked because THEIR financier did fraud and our contract got revoked. So we had to suffer the consequences. Not to mention the staff is super rude. Please do yourself a favor and don't come here . So now I'm carless, thank you car mart.

I bought a civic here a couple of months ago. I was happy with the service and feel like I got a…read morebetter deal than going to a bigger chain. I felt really good about buying the car because the finance guy gave me a free 3 month service contract in case anything happened. I have told a few friends to go see them.

***CARRIERS BE AWARE***CUSTOMERS CHOOSE WISELY YOUR BROKER***…read moreOn February 11, 2026 we deliver a F150 from Marietta, GA to Lafayette, LA for the rate of $675 after 5 months no payment has been received from Richard. He strategically send us to go through his Surety Bond knowingly he was not covered until March and only lasting 2 months of coverage (because hes company closed)... We test this pig by asking (from a different number) if he can move a vehicle from Naples to Massachusetts last week, Sure he can! Richard is up and running and scamming people. PAY FOR THE HARD WORK WE PUT INTO MOVING YOUR CUSTOMERS VEHICLE!

Run from this company. He outsources vehicles to be shipped and steals the money from the…read moretransporter. Avoid at all costs.

The rental of all the items were clean. The table cloths were bright and not faded. The delivered…read moreon time, clean chairs and tables. Great workers .

Tried to rent out some tables and chairs for a party and the staff stares at the door that no one…read morecan enter the store everything is through the phone because of COVID. Which is fine which I did so in the drive way looking on there online website. But I had a question about the tables and the women said she can't answer any of my questions only through the phone because of COVID and slammed the door in my face. Sadly will not be returning to this establishment. Hope management can see this and talk to the staff asap. Really wanted to rent with them but did not like there service.