The best groomers!!! They were so gentle and loving. Very knowledgeable and kind! Thank you so so so much for making sure my baby was comfortable and safe with you guys!! Amazing service 10/10 read more

Miami's Pet Grooming - Here is Suki after her service. - Pet Groomers Near Me - Miami, Florida

They do not show you the dog until after you pay. When I complained about my dog's face, tail not being properly groomed and the rest of her body hair being butchered they said that they could not do anything about it because she bites them. As you will see on the pictures it's a small dog so if it bites them don't touch her and charge $50 to do such a horrible job. The customer service is terrible, save yourself the aggravation of having to finish a groomers job at home and take your dog to a real groomer. read more

Miami's Pet Grooming - Pet Groomers Near Me - Miami, Florida

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I wish I could give them negative stars. Please all, do not use this grooming service. Look at all the negative reviews, they mean something . They hurt my dog, he needed stitches. They told us they would reimburse us, and now when we get the 1500$ bill they told us "tough luck". My dog was in so much pain . read more

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The absolute BEST grooming service in Miami! They were very quick and attentive and made sure my baby felt safe and happy while getting groomed. I could not recommend them any more, I will never use another groomer again! See pics for before and after. read more

Miami's Pet Grooming - Pet Groomers Near Me - Miami, Florida

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If I could 0 stars I would. First they were 30 minutes late. The groomer "didn't understand " English. They charged me to cut my dogs nails, when i specifically asked if they did the trim. My dogs nails needed the trim, the groomer said yes. However after looking at the nails, they didn't touch them. I called and complained and was told that his nails were too long and couldn't be cut. Asked for the nail trim refund and am currently waiting for a return call. I will never use them again! What a joke read more

This company has a groomer that hurt my dog extremely bad. His name is Luis M. When I was finally able to get ahold of the manager 48 hours later because no one ever returned my call or text or email. She told us she couldn't believe it took us all that time to let them know something was wrong. She also said it's impossible that our dog was bleeding. She said that we had to wait until Saturday for the same groomer to come out to fix the problem. I told her no way in hell is that groomer touching my dog again, I don't need an apology what I want was my money back. Mind you we have been using the same company for the past 3 years every 3-4 months spending $200 plus every time. She never apologized she never asked for photos she never attempted to make it right. She said she would return our money proceeded to fight with us over the phone again and lecture us on how next time we need to complain to the groomer on site and then hung up on us without confirming how she was going to refund me. The last customer representative we were talking to Juan actually called us back and apologized on her behalf. It's extremely sad that an employee needs to apologize on their managers or the owners behalf. My dog is still bleeding and it's going to take time for him to heal. He is taking medication and drowsy. In the mean time we are still dealing with the smell and the blood trail my dog leaves behind. I have submitted a complaint to BBB as I still have not received my money back and it's been more than the 7 days that this manager stated. Reason why I'm writing this long horrible review is because my dogs are my family and that groomer does not know how to properly groom dogs his name is Luis M. The manager which I was not able to get her name as she never provided it to me and when I asked she just kept speaking over me. Extremely rude, unprofessional and the worst thing is she made it sound like we were trying to get our money back just because. The resolution I need is for you to return our money. Please don't take your dogs here. My photos should be proof enough. read more

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They're very sweet to all my 3 dogs! The prices can't be beat. My dogs actually enjoy coming to the groomers. High recommend!

Cocoa looks amazing I'm so happy with the out come they did everything for a great pric read more

Miami's Pet Grooming - Pet Groomers Near Me - Miami, Florida

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Where do I start, first of all horrible service , horrible management, horrible people. I really don't know if this place was sold or under another management but these people are something else. Been taking my dog here for more than 9 years and idk about 3-4 years ago, everything started changing from the service to the people. Recently, every time I took my dog he would come out very nervous, idk what they were doing to him aside that they claim that my dog bites. How come in previous years my dog was the best dog but all of a sudden my dog, that weighs less than 35 pounds, bites. They would never cut his nails because it was difficult for them but yet they will charge for the whole service, which includes nail trimming. I called in one day to complaint regarding this and spoke with a man who claims to be the manager, hey you guess what, customers are always right. But this guy, after i told him that they did not cut the nails he was like, well your dog doesn't let us and its not our fault, not even apologizing for the fact that they did not complete their service, but I got charged the complete service fee. I left it there, and today my I took the dog in for his regular bath and they did not accept my dog because one again he bites, please i want proof of this, just the fact that they cant take a complaint and tried to make themselves better says a lot about who ever these people are. If i were you i will find a better place where they can treat your dog/cat with love because these people they dont care about any animal. read more

I can see why there's so many negative comments lately. Today, I got hung up on twice by both ladies that work there. They'll only repeat themselves once before they'll hang up on you. WOW. They have a very thick Hispanic accent and there's dogs barking in the background so I had to ask them to repeat what they were saying at one point and they would say even faster the second time and that's your only chance to answer cause they'll hang up if you still can't understand what they're asking of you. There's obviously has been no training in customer service by the management. I thought to myself there's no way I would want impatient people like that handling my dog. In a way, I'm relieved to know that my pup won't be under their care. Do better Miami's Pet Grooming. read more

Miami's Pet Grooming - Neither conversations lasted more than 30 seconds - Pet Groomers Near Me - Miami, Florida

If I could give them ZERO stars I would. I've been using them for over a year and half. I believe they've changed management or owners because the service is horrendous! I had my 12 lb shitzu serviced to be groomed yesterday. When I say it was the worst haircut I've ever seen I can only show with a photo. Not only did they cut his whiskers and nick his face a few times, they completely shaved off his tail and brows !! Who shaves a shitzu down like a chihuahua ?! I was not home as I called for my mother who was in fact home. Once I seen the photos I called the office just for them to say the manager would call me back. I'm still waiting. Horrible customer service and the worst grooming I've ever seen!! Needless to say beware because they clearly don't follow instructions and clearly use people with little to no experience on grooming. I will not be using them again!!! read more

Miami's Pet Grooming - Look at my shitzus tail!! He has no whiskers and his little eyebrows are shaved down. He would hardly let me take a photo of him. - Pet Groomers Near Me - Miami, Florida

I usually tend not to write reviews on businesses that don't merit a review but people need to know how horrible this groomer company is. I have used this company for some time now and never had an issue. What started getting kind of fishy was every time I found a groomer they would leave the company the following time and I would be stuck with a new person again. My babies are super anxious and I always requested someone who would be patient and take the time to ensure that they do not get hurt. My last appointment with this horrendous company again I requested a person with lots of patience and care and I was assured that Viviana would be the best for my babies. I was happy because I was trusting in a person that was recommended. When I received my babies I found them trembling and I was a little worried but the groomer said nothing happened and was quick to leave. When I went to check my babies I noticed that my small chihuahua had a cut near the back of her leg. I immediately called and complained and the response that I got was "if you want to open a case then you need to send pictures and did I check my dogs" .... Of course I checked them I always do!!!! Since their was no active bleeding i didn't notice the cut until I actually saw her licking impulsively. I sent pictures and was assured the manager would call me with regards to the issue. Till this day I have yet to get a call or anything with regards to the horrible service. Please please please do not use this company as they do not care for our babies. All they care about is collecting money!!!!!!! read more

Miami's Pet Grooming - Pet Groomers Near Me - Miami, Florida

By far this company as of late has had the absolute WORST customer service. When most companies have stepped up their customer service to fill in the gap for all the changes that covid-19 has caused this company has done the complete opposite, their service is absolute trash now! My appointment was on Monday 9am the groomer was a no show / no call...When I called the company to inquire Andres assures me the groomer is coming just running behind, mind you at this point the groomer was 8hrs late! and ofcourse never showed up. The company has not contacted me to rectify this in any way, which is a disgusting way for leadership to run a business! I am completely reasonable and I understand that things happen logistically, what I don't understand is your NON response to it, that is what I'm in judgment of. You never put forth the effort for one of your long-time customers to offer a remedy! read more

I have used Miami's Pet Grooming for a few years now and never really had a complaint, until today. When service was completed I placed my dog inside the house and went back out to the van to make payment. The haircut looked great (no complaints there) but not even 5 minutes later when I walked back inside my home did I find blood spots all over the floor. I grabbed my dog and looked at all his paws. One or his front left nails had been cut so short it was bleeding. Luckily I was able to get the bleeding to stop but I now had floors I needed to clean and a dog who had a bloody paw and some blood spots on his fur. I reached out via text immediately with pictures and requested someone to contact me. They said they needed to come to my home to "validate" what I was saying (As if I left my floors a mess and my dog bleeding). There was a few back and forth texts but then nothing. I called twice asking to speak with the person on chat or a manager. I'm still waiting for a call back. Guess it's time to look for a new groomer! Wish I would have read all these "my dog was bleeding" reviews before todays appointment. read more

Miami's Pet Grooming - Pet Groomers Near Me - Miami, Florida

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I've had jose as my groomer multiple times and he is amazing. He listens to what you want, he's very sweet and my pups really likes him. Recommend JOSE 1000% read more

Miami's Pet Grooming - Jose the groomer left my pup exactly how I wanted - Pet Groomers Near Me - Miami, Florida

Update: No one has even tried to reach out to me about the situation. Shows how much they value their customers, what a shame. I should've read the reviews before taking my two mini schnauzers there today. I love my dogs like they're my kids so when I choose a place to groom them I'm looking for the best. I thought I was satisfied with their service till I arrived home and saw blood on my mini schnauzer's bed. When I went to go investigate their paws I came across one of their nails was cut half off .... not even just a little but completely half off. She was bleeding so much she had clumps of dry blood all over her little nail. I understand that dogs can move around when being groomed but at least have the decency to inform the owner of the incident so they can properly take care of it. I'm very disappointed and will never go back again. Do not recommend! read more

Miami's Pet Grooming - Half her nail cut off - Pet Groomers Near Me - Miami, Florida

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This groomer has cut my dogs several times. I've tried several of thier staff but it's a hit or miss situation. The latest was not returning her collar with her tags. I tried to get it back bit they claim it's not in the van yet I gave them my pet with a collar. I would not recommend using them. Now the expense is on is. Not honorable at all. read more

I am a new customer and reached out to Miami's Pet Grooming yesterday. The response was very quick and we set an appointment for today between 12pm and 3pm. I waited until 2:30pm and gave them a call to see when the groomer was estimated to arrive. They said he was on his way. At 2:50pm they called me to tell me they were downstairs, they couldn't find parking, and that their groomer was being chased by cops. Basically, I waited three hours for a sham company because I was downstairs at 2:50 walking my dog AND waiting for the groomers - and there was no groomer. I am very confused and annoyed and felt like a review should be made because a three hour window is a huge chunk of time to wait for a groomer during the day. Waste of time and horrible / unprofessional service. Also, I am looking at the yelp reviews and it doesn't surprise me that I got this service. read more

Total transformation on my pochiikins She's so clean. They got to my house so fast and on the same day I called. Definitely calling again, for her next groom. The groomer took all nots out and gave her a little cute bow. We really are supper impressed. Was so scared but they did such a good job. read more

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The first time I called them, I requested someone that was good and they sent a guy that definitely didn't know what he was doing. When I called to complain, they apologized and said they would send someone to fix what had been done. She was good and I gave them a second chance. This month, I made 2 appointments and they did not show up for the first one and sent someone that butchered my dog! They will not get my future business or any recommendation! read more

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Horrible service! I was very happy with the groom until I realized my yorkie was bleeding and stressed. When I turned her over I saw a horrible wound on her stomach. Im upset first because the groomer didn't notify me so I could take care of it So she was stressed and in pain and secondly because its 5:30 And the promised vet has not arrived and everyone went home without following up. These people are very unprofessional Follow up: vet finally showed up and prescribed medication. I received a follow up call from Miami groomers to see how my yorkie was doing and to tell me to call them if I needed anything further. They were very apologetic and truly wanted to make things right. read more

Miami's Pet Grooming - Result of Miami Groomers - Pet Groomers Near Me - Miami, Florida

They were amazing a few years ago but now the customer service is horrible. I called and it took over 45 minutes to schedule an appointment. Finally got an appointment but the groomer never showed up. I scheduled again and the groomer didn't show up again! I will have to take my business elsewhere. Update! Owner called and apologized for the inconvenience. He found a groomer nearby and said he will be there in 45 minutes. I asked for a discount for all the trouble and said I can get $5 off and free teeth brushing...I said okay because my dog really needs to be groomed. Guess what? Third time the groomer never showed! My rating of two stars has now gone down to one. I didn't think this situation could have gone worse. read more

These guys are so great. My dog was terrified of other groomers and he seems to be in LOVE with these guys. He gets so excited and even sad when they leave. Also, they don't take 20 hours and do the best job we've had from many other groomers. I just had to write a review. So far we've used Alina B and Juan. Both are fantastic. So happy to have tried these guys. Highly recommend !! read more

Miami's Pet Grooming - Pet Groomers Near Me - Miami, Florida

I have used Miami's Pet Grooming (mobile) for years. I am beyond disgusted and extremely disappointed with the service they've provided for my pets. My goldendoodle, was completely SHAVED, when I asked for the hair to be cut shorter, NOT SHAVED. Then my son's dog was CUT! I specifically request groomers that are able to groom dogs that are temperamental. It is UNACCEPTABLE FOR THAT GROOMER to have cut our dog! If he did not know how to deal with temperamental dogs, he should have said something! And on top of that, that groomer had the face to charge $95.00 each, for a mini schnauzer and shih tzu. I will NEVER use this company and I do NOT RECOMMEND them either. read more

Miami's Pet Grooming - This is where the groomer (Joel) cut our shih tzu! - Pet Groomers Near Me - Miami, Florida

Absolutely horrible experience. You will get a different groomer every time. Unfortunately most of not all the pet groomers only speak Spanish, so if you only speak a English. They will not understand you. My daughter was explaining to the new groomer (they always send whom ever they have available) what she wanted done to our dog Roxy, who is a Maltese, she actually shaved her off completely and left her looking like a poodle. She then took a picture of the credit card (which I believe is illegal) in order to charge us because she was new and did not know how to work the credit card machine. This company does not properly train their employees. When I asked for a refund, the owner said they would honor it, snd never did. Very sad after we had been using them for years. Please do your research and read all the the reviews on this website, before you even consider using them. read more

I adopted a golden doodle and have been grooming her weekly\biweekly for the past 2 months. I specifically asked for a groomer who I liked. They told me ok. A completely diff one shows up. Not only that but they suddenly want to charge me 20$ more without telling me prior. I call them because I am at work and the guy tells me prices went up. I said ok I wasn't informed. Mind you I was already so upset another groomer showed up. They kept calling me while I was working! I am a professional who sees patients all day. Although they sent the wrong groomers and didn't advise me about the price they were extremely aggressive. They didn't have any customer service at all. Will NOT recommend. Before this incident I also recommend them to my neighbor and he wasn't happy. read more

I paid almost 80 dollars and my pets nails were not cut at all! On top of that I had to take him to the vet because after a few hours I notice all these red spots on his belly area. Which my vet concluded was most likely due to the use of unsanitary conditions or tools that were not properly cleaned by the groomer. I attempted to post my concerns and the images of my complaints on Instagram and they have disabled the ability to tag them or mention their business on any comments. Truly DISGUSTING!!!! read more

If I could put zero stars I would. My mom left work early to wait for the groomer to get here and he never showed. He was supposed to get here between 4-6pm. When she called they said they weren't able to get ahold of the groomer. Afterwards they called back saying he has called numerous times and showed up to the house which was FALSE! We have cameras and he never showed or called. They refused to believe my mom and took his word over hers. Ridiculous. If you have an appointment and can't go to the house, it is common curtsy to at least notify the customer? Not lie to your employer Will never be using them again read more

This was an excellent experience with Alberto Vasquez Franchise Owner of Miami Pet Grooming and our Chai the Cabochon ! He was polite and prompt and professional and let Chai come up to him to get to know. His new sparkling clean totally equipped Grooming van had all the modern conveniences. Air conditioning is important in Miami! He took just short of 2 hours working with Chai and it was worth every minute because he just looks so darn handsome ! Alberto was delightful and I will definitely call him again! Reasonable rate of $65 today for medium size pup! Smells great and is sporting a red bandana! All good ! read more

Miami's Pet Grooming - Chai after getting groomed with Alberto of Miami Pet Grooming ! - Pet Groomers Near Me - Miami, Florida

If I could give negative stars I would. When I called I was VERY clear about what time I was available AND if they accepted big dogs I also disclosed the weight of my dog. There was a cancellation do they tried to move me up in time but I was at work and had explained this already when I booked the appointment. They moved me back to my original time however, they called to inform me that they would be there 45 mins later (which I was fine with). TWO hours after they called the groomer showed up. She was nice but didnt speak English and I'm not fluent in Spanish so that made things interesting. At the end of the appointment the groomer changed the price from what was told to me over the phone she added $25 (I had cash which was why I asked for the price when I called) AND SHE CUT MY DOG IN THE EYE!! I WOULD NOT RECOMMEND THEM YOU ARE BETTER OFF JUST GOING TO PETCO HONESTLY. read more

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Very disappointed I never even got to try their actual grooming service, just because their customer service is the worst. First of all, they gave me a 2 hour window for their arrival, which is MORE than enough for them to get organized. They never arrived. I called and was told I had to wait 1 hour and a half longer because they were having difficulties with a dog. They could have called earlier instead of wasting my time. Total disregard for the customer and total disrespect for other's peoples time. Would never ever consider giving them a chance again. read more

Not sure what happened to this grooming company. They were really good and did an amazing job with my 4 dogs. I've tried to be patient and understanding due to Covid but I can't anymore. They show up 3 to 4 hrs late, waste of an entire day for me. "If" they show up at all. I've had to cancel appts too because I couldn't wait anymore. I'm a healthcare worker and work 7 days a week. I only get a two hr break during the week with Sunday off to do everything I can. I really hope they get better because Lester and Omar are the only groomers that can get my Pomeranians cut just right. For now, I am desperately searching for a new groomer. read more

This has been the best Moble grooming experience for us! We will have Sophia bathes with them every week from now on Customer service is also fantastic! They send you reminders and always follow up to see how your pet is doing. read more

Miami's Pet Grooming - Sophia - Pet Groomers Near Me - Miami, Florida

My first experience with the Mobile Unit was exceptional. Alberto and the young lady that was with him did an incredible job on my Yorkies, to my specifications and they were both done in just over an hour. However, the second visit was less than desirable and put me off enough to where I may just find another groomer. I know I live in Miami and Spanish is a very most common language, but I still believe that service providers should speak enough English to communicate and understand the desires of the customer. My girl Yorkie has had a top knot for 7 of her 8 years of life, and much to my dismay the groomer cut her bangs, so now the front her hair just sticks straight up and is about an inch long and doesn't even fit into her top knot anymore. The cut was choppy at best, her tail wasn't trimmed, her ears are uneven, her nails are still super long, and the "teddy bear face with short beard" that I requested was totally ignored. The same is to be said about my boy, who not only has uneven ears now, the Mohawk that I requested AND provided a picture of, absolutely did not happen. Additionally, she convinced me (via text translator) to pay $20 for a medicated shampoo which did not treat the dogs' allergy prone skin as she stated it would. Needless to say, $130 later, my dogs look like they were groomed and cut by a blind person, my requests for her to NOT TOUCH my girl's top knot and bangs was ignored (amongst my other requests which I showed pictures of to avoid any misunderstandings) and it took over 3 hours, which hardly makes sense. I am extremely dissatisfied with the service and feel that compensation is necessary considering it will take at least 6 months for my girl's hair to grow back. Schedule with them at your own risk. read more

My babies were very happy and they got them in the same day! Amazing service and very happy with the love and care!

This has to be the best grooming place ive ever been to!!! They truly care about your dog. Felicia is amazing, my dog always comes out smelling so clean. I've already recommended this place to all of friends and family. read more

Miami's Pet Grooming - Happy boy - Pet Groomers Near Me - Miami, Florida

My dog has been a client of there's for the last 2-3 years. The customer service as of lately has been certified trash. On 2 occasions no groomer has showed up to my house. I tried to give them a try again today and no one showed up. I was told vehicle issues. Well someone could of called and said something so I would not have been waiting. They rescheduled and guess what no show! I call and get put on hold and hung up on! Don't waste your time, unless you live in a certain area. VERY DISSAPOINTTED. Their service at one time was impeccable. NOW.....straight caca! read more

You get what you pay for.. obviously one is attracted to this place because of how much just a bath cost but nothing is worst than having your dog feeling horrible after. I found these guys on the internet i was just looking for a simple bath for my Pom. I picked her up and everything was okay as soon as I get into the car my husband notices BLOOD all over his hand I suddenly get so scared and we check my dog and we notice these people cut two of her nails more than what it is suppose to be. Hours later my dog can't walk because of the pain she is feeling on her pawls. I am super disappointed on this never going to this place again. The 25 cost of just a bath is not worth having my dog feeling down and not being able to walk. read more

Waited 3.5 hours. They never showed up. Then told me it would be probably another hour and no they don't offer a discount, they're late because "the groomer has trouble handing dogs" and "no he can't promise when they'll be there, but we told you it's a 3 hour window." I told him well guess what it's going to be a 4-5 hour window now so I guess that's not a 3 hour window. Don't waste ur time. WASTED MY ENTIRE SUNDAY FOR NOTHING. read more

First time using this company and very pleased! Amanda did a great job with our morkie. Will be using again. read more

Miami's Pet Grooming - Pet Groomers Near Me - Miami, Florida