Takes way too long to order and I've always found the queue system to be confusing. You have to…read moreremember your order? What's up with that? I easily get confused standing in line.
Relatively good burgers and locals clamor it like it's the best thing in the world. But they still taste like fast food - because it is. Though they are tasty enough to not be upset. However, for being fast food they feel slightly above the price range of McDonald's and the average size of all the burgers are usually left to be desired.
Corporate tries to stay green though. That's really good. Wind-powered electricity and offset carbon through planting trees and stuff like that. It helps alleviate the guilt from chugging down hundreds of calories of greasy, unhealthy food.