This is a beautiful property with lots of amenities. Very good co-Ed spa, our room had a…read morespectacular view of Lake Maggiorie. It has a restaurant on property and lobby bar close to the center of town, breakfast included but very limited choices on the buffet. If you want cooked eggs it's $10 extra. For lunch and dinner we found the restaurant t to be pricey and not very good. Good gym, lots of windows and natural light, clean. I would say the big reason our review is getting a three is because almost every employee we encountered could use some training in customer service. They have a certain way of doing things at this hotel which is fine, but much better received when said with a smile, especially when the answer to your question is no. Usually in a four or five star property the staff try to accommodate guests. We didn't find that to be the case during our stay and would have enjoyed the no's and our stay there more had there been more yes's and the no's at least presented with a smile. Also the massage from the spa was not good, I paid extra for a deep tissue massage, it was like a pressure point massage not enjoyable. And the sheets and towels on property are hard and scratchy not soft as you would expect at a nice hotel such as this one. It's also strange that you cannot get two keys for your room, another no.

This is a beautiful baroque hotel - if you like that sort of thing. Everything is gilded in gold…read moreand covered in mosaics. They are celebrating their 150th year this year. While I didn't stay there, I did visit for drinks in the lounge. They have a nice full bar and all the drinks were made well. As per the usual in Italy, ordering drinks comes with complimentary snacks - little bowls of pistachios, chips, etc. Looked over the pricing for the rooms and I'd say it's reasonable for the area and level of the hotel.

If you're reading about an airport hotel, you are probably in some sort of crisis already (like we…read morewere: two flight cancelations and a pending overnight in MXP). So I'll keep this short and simple: the Sheraton is a good comfortable option at MXP but prices in their food and beverage services are very high. The hotel is large and had availability, which when you're scrambling at their airport for is what matters most. Room rate was reasonable for an airport property and the rooms were comfortable. The location directly connects to the terminal so you never have to go outside and makes it easy to get back. Breakfast the next morning was a solid spread with plenty of options. If you don't have it included in your rate it is 27 euro a person. Not the cheapest breakfast but for a buffet with multiple options it's OK. My only dislike was their automatic espresso machines made horrible espresso. Order from the service staff instead and have it crafted by a barista. I also had time to burn during the day, so I tried the spa. That was a highlight. The 80 minute massage was great and the relaxation spaces were worth it. Only downside here was that the spa runs à la carte, so on top of 180 euro for my 80 minute massage I paid an extra 10 euro just to use the sauna and steam room. In my opinion, that should not be a separate charge at that price if I'm already paying for a service (which was not cheep). Biggest downside: Everything outside the room rate felt aggressively overpriced. Water in their restaurant was seven euro a bottle. We ate at a Michelin starred restaurant in Milan earlier in the trip and paid six euro for the same thing. The lunch menu had similar moments. Entrees outside of "pizza" cost you between 30-40 euro. Four stars. It did its job when we needed it. Just know it's costly for the extras on site.

We were only here one night, and it was a last-minute reservation after I started to feel a bit of…read moreanxiety that something would happen with our train from Verona to Milan the morning of our departure, and we'd miss our flight. (Let's be real: it's a valid concern here. As it was, we had to run between tracks at Milano Centrale to catch our regional connection, and just barely made it before the doors closed and it took off.) My chief complaint about this hotel is the lack of clear directions on how one finds the entrance. And look, it may have been sheer exhaustion or our vacation brains leading us to get lost - for several minutes - once we arrived, but I couldn't find anything on the airport's site, Marriott's site, or the map to pinpoint where, exactly, one entered the hotel. (For those curious, if you're taking the train in, make a left before you hit the big glass tunnel, you can't miss the doors and the sign. My husband mis-understood the instructions and led us on a merry (but not really "merry") chase through the car rental area before realizing we'd done a big ole donut and that we'd need help. Americans, amirite?!) The staff was friendly and helpful, which I've come to expect from Marriott employees the world over. The lobby was big and beautiful, and felt calm and welcoming - something I'm absolutely certain was planned because travel can be so stressful. My next observation is about the size of the hotel. It's not a complaint, more of a "whoo, didn't expect *that*!" because our room was up, over, sideways, into, out of, above and under. I kid you not, it took us almost 10 minutes to walk from the elevators to our room. My Bonvoy account is set up to request "room away from elevators" and did they ever deliver on that! It took us so long to get to our room that zero part of me wanted to leave it again until it was time to head to our gate. (But of course, the man needed dinner.) The room itself was spacious and comfortable, and the bed was just as cozy as I'd hoped. We got a good night's sleep, even though we got to bed late and had to wake up early for our flight. Was it an extravagance, booking a different hotel? Probably. Did it make a world of difference in our final day of travel? Absolutely. And I wouldn't have changed a thing.