Spencer did a fantastic job. He is professional, friendly, knowledgeable, and helped us get…read moreour dream home! I highly recommend Spencer, and would use him again for any future real estate needs. One big thing to note is that even after the close, he is more than happy to help with any questions and ideas.

HORRIBLE! This agent had a rental listing in Rio Del Mar that we paid $60 to submit a joint rental…read moreapplication and were told we were on the top of the list. My application showed it was never viewed and after reaching out to ask why, never received a reply from Spencer. After multiple messages, meeting the owners, and a week of waiting - learned we did not get the house or an explanation of why. We are homeowners and landlords and were well qualified for the property. I feel the agent already had a someone lined up to rent the house, and it was a big waste of our time and money.

As a contractor/Home Inspector for over 30-Years... I'm not a fan of these "Realtor's"... I…read morefound them to be unreasonable and dishonest. They Lied to me repeatedly and even had their clients daughter lying to me directly. At the end, they didn't stand for my pay, and so I was cheated out of 500 dollars by these deceitful liars and cheats. I've been a contractor for over 30-years and I've worked with thousands of realtors... Performed tens of thousands of Home Inspections. This office is one of the deceitful and dishonest offices I've ever dealt with in my opinion. After my having done a fantastic job and passing all the inspections, I didn't get fully paid. I did the Job; In fact way more than I agreed to, and the house was very well restored. No one has ever cut my pay at the end of that much effort. That's why I will never help these "Crooks and Cons" ever again. They lied to me and they conspired with their client to have cheated me. The dishonest client's daughter; Made up a total lie regarding my meeting with the inspector and even after this inspector having signed off on everything I did; Some of it he had approved even in advance of the completion ... But the climate created by theses Crooks and Cons; Had this disgraceful daughter of my client The Adult daughter of the 90' year old client calls me to tell me that the inspector contacted her to tell her that he wanted to inspect the balance of my work after all. When pressed though, she admitted that she was lying. I guess this was inspired by the office of the crooks and cons. They could have told the truth, but the delayed the project and coupled it with the conspiracy to cheat my pay and tell me lies. It's absolutely disgraceful. They got all of the work and then some... So let them post why I didn't paid fully without any harassment. Clearly that's too much to ask from these trailer park level professionals... The inspector had been so impressed with my work that He passed the work I had completed and based upon the excellent quality of that work; He had also signed off on all the work yet to be completed. But then the client's daughter decided to contact me to tell me that the inspector had called her and told her that he decided he needed to inspect my work after all. Why I asked? When pressed she confessed that she was lying. It was already obvious that she was lying. And so not to be bested... They decided to get even by cutting my pay. Note: I did a great job and it passed all inspections before the work was even finished. They made the project more difficult that in had to be. And then at the end, I didn't get fully paid. This is one of the worst experiences with a Real Estate Office I've ever had in. 30+years of doing this.... It seems to me; They just can't be honest in my opinion. And that's why they acted desperate for my help when I walked in... My guess is that They just can't keep good contractors.

I am a particular fan of co-owner Jurgen Herzog. We stumbled on him about a decade ago and he…read morewalked us through our home purchase. He helped ease our concerns about the usual issues associated with a home purchase and constantly assured us that everything would work out fine, and, largely because of him, everything did work out fine! I've since recommended Jurgen to friends and they too were very impressed with him in their home sales or purchase. Most recently, I asked Jurgen for advice with several real estate questions and essentially wasted his time but he happily spent tons of time helping my wife and I. This, to me at least, is the sign of an outstanding realtor who understands how important relationships are. I enthusiastically recommend Jurgen at Cottage and Castles Real Estate.

Byron Rifkind made purchasing our dream home a breeze! He is dependable, skilled, and is very…read morethorough in his attention to detail. He was there for us through every step of the process, and made what should be a complicated process very simple and straight forward. I would highly recommend him for your home buying and selling needs.

Working with Byron to find and buy a home in Aptos, CA was successful and professional. We could…read morenot be happier. He worked hard to listen to our needs and then sent us to properties that fit our needs. When we found the perfect home he was excellent at negotiating with all parties so that our needs could be met. He was a good sounding board which helped us stay focused on big picture. By documenting our communications it helped to keep the processing moving forward and keep us feeling informed. His knowledge of the area and of construction where very helpful and helped us make decisions with additional insight. His network of providers proved to also be very helpful. Thank you Byron!

Though I can't speak beyond our experience with one of Thunderbird's sales agents, our feedback is…read morenothing less than 5 out of 5 stars! I have no doubt that our agent, Ruth Bates could work for any real estate firm and help strengthen their reputation. Ruth consistently demonstrated customer service excellence, tribal knowledge of Santa Cruz County and cheerful, tiredless resolve to find just the right home for us. From the day we met, to the day we moved in.... I supect this sounds like we're related to Ruth or that we knew her before our intoduction interview. Truth be told, we just got lucky and from what I've heard from others who also bought or sold property with Ruth, we're not alone in our high praise. We love our home in Aptos and welcome the opportunity to reference Ruth and work with her again.

Thanks to Heidi Robinson with Thunderbird Real Estate, my home sold within one week of listing -…read morefor asking price. I was selling the home on behalf of my sister who had passed away several years ago. It was not a quick or easy process for me and Heidi was compassionate and patient, but firm, clear and always professional with her recommendations and guidance. She was realistic and did not over promise and I trusted her throughout the process. What also impressed me is Heidi's knowledge of real estate and willingness to teach me along the way - I ask a lot of questions and she patiently and expertly explained all the rules and procedures. She knows the industry, the laws and has good resources and contacts. This sale was a bit more work due to probate rules and trusts, but she and the escrow company guided me through and I felt well represented throughout. Her guidance in preparing the home was invaluable - the pictures looked great and the house showed well thanks to her suggestions. We had a ton of interest right away. I started the process last year (2017) and got sidetracked with work and family, then picked it up again this spring 2018. Heidi stuck with me and never pressured me - but when it was 'go-time' she was rock steady and made everything happen right away. I am very grateful for her skills, knowledge and experience and highly recommend her as your agent.

James was incredibly helpful, diligent and patient though some serious escrow struggles, he came…read morethrough BIG TIME, during covid, fires, unforeseen life struggles and otherwise.. actually getting us a SUPER low APR, and getting us into our dream home. It was anything but easy but he got it done and we are forever grateful! Thank you James!!

I was extremely happy with DeVonna Meyer as our real estate agent. She had great ideas about how to…read moremake our home look its best and even supplied the decorative staging touches at no cost to us. She recommended a few improvements and put us in touch with good people who performed the work. I was particularly impressed with the sensitivity that she showed to buyers; she had an uncanny ability to point out things to them about our home that resonated with them. This ability led to an excellent offer after only a few months. Add to this her attention to detail in the paperwork and scrupulous honesty and we knew we were in the best of hands.

We were very happy with DeVonna Meyer when we recently purchased our house. We actually found her…read moreon Willow and she promptly returned our call. We had a list of houses we wanted to look at but DeVonna suggested a house to us and it turned out to be the perfect home for our family. She was "on the ball" throughout the whole process and the sale went through without and problems. She is excellent at her job and always available. We would highly recommend her. Anita J

We've worked with Lynda Scott on two real estate transactions, and she's pretty terrific. One of…read morethem got a little hairy - disputes between the existing owner and a neighbor really complicated things and pushed all parties to the limits (expiring rate lock, etc.). Lynda stuck it out with us, pushing the process along, offering us her insight, and putting us in touch with professionals when needed (excellent referrals). Her professionalism and good humor saved the day. One of the intangibles with a real estate agent is their time - and Lynda really goes the extra mile and put those hours in. And she gave us the first housewarming gift ! :) We're pleased to know Lynda and would heartily recommend her to anyone in the area.

Rob represented me as a buyer. I didn't get exactly what I was looking for but instead I got…read moreexactly what I wanted. Realtor recommendations might come a dime a dozen but what makes Rob Ross stand out is that he is a true conduit for what you want. He is diligent with the tasks you need him for and respectful of your desires even when what you are asking for might be unorthodox to the real estate world. For example, I made a couple offers that were probably laughable low but he followed through with them and gave them the legitimacy which led to good bargaining. Also, there were some houses I was interested in that were not conventional and Rob went through the appropriate effort to find ways where I could have a valid position to get them. ( For instance a 203k FHA loan offer. ) These are strange market times and Santa Cruz is a strange housing market in general. There were a few times when I wish that Rob would just give me the right number to offer etc.. but he was good about not being a direct market influence on my pricing and instead pulling from me what I actually felt I wanted to pay for a property. All the while offering advice that he and his family has gained over their years of being active members in both the real estate and rental markets in Santa Cruz. This is a huge bonus for buying, where you need to know if you are buying an investment or just a place to live. Additionally, he knows exactly what paperwork to unearth to make sure everything is on the up and up. What earns Rob the fifth star is that he hasn't abandoned me now that we've gone through my transaction. He continues to check in on my needs and is a trustworthy e-mail correspondent when I have homeowner questions, recommending quality professionals and giving me an idea of what to pay so I don't have to learn by being a sucker. All in all, I'm very happy and will use Rob again when it's time for my next real estate action.

We just purchased our first home with Rob as our real estate agent and were impressed at every step…read morealong the way. Rob's deep understanding of the market and good relationships with other agents allowed us to succeed in getting the home we were looking for in this competitive Santa Cruz area. His great communication skills, professionalism and responsiveness helped us to manage the ups and downs of the home buying experience. We would recommend Rob Ross and his team to anyone looking to buy a property. Buying a home can be a stressful experience at times and having an agent with integrity that you can count on to represent both your interests and your values makes all the difference. Whether developing bidding strategies on competitive properties, trying to navigate short sales, or understand the potential of fixer uppers Rob was always on top of the situation and able to help us understand our options. We ended up getting one of our favorite properties even after being out bid because Rob took the time to follow up with the selling agent and make sure we were in position when the original high bidder deal fell apart. Rob also walked us through the county assessor and city planning office on multiple properties to help us ensure that we were getting the property we thought we were and what potential restrictions there would be. On top of Rob's expertise and ability to deliver results he's also a really nice guy. He's a devoted father who makes it to his kid's soccer games and works with his parents in the family business. He's a great listener and took the time to understand our family and what we were really looking for in a home. He's a great communicator, always helping us to understand our options and how the real estate market works. He's very responsive, answering technical questions and calming frayed nerves in a timely fashion over text, email, telephone and in person. Thanks Rob for helping us to find a wonderful home and giving us an education to last a life time about real estate!