Had an unfortunate experience during my move-out process after my landlord changed property…read moremanagement companies and Rasmussen took over handling the transition. During a disagreement regarding move-out expectations, I did not feel the communication was handled in a calm or professional manner. Due to the interaction, I felt it was necessary to contact the landlord directly and have a third party involved to help complete the process. I was surprised by the difference in communication style, as previous interactions in other settings had been more composed and professional. I understand move-out situations can involve differing expectations and interests. My hope is simply that all residents are treated with professionalism, respect, and calm communication throughout the process, especially in a small community.

I have been working with Dana for more than five years. We own a townhouse in the area that we rent…read moreout long-term, and Dana has always helped us find the right tenants. She is professional, reliable, responsive, and hardworking. Every time we need to find new tenants, we confidently return to her because we know she will do an excellent job. This time, I had a tight deadline before traveling overseas, and Dana went above and beyond to make sure everything was taken care of before I left. She even continued to assist me while I was out of the country, making the entire process smooth and stress-free. I highly recommend Dana to anyone looking for a knowledgeable, dedicated, and trustworthy real estate professional.

Please let this be a WARNING to all future tenants. I know it's hard to find housing in this town,…read morebut please do not rent from RE 831! The owner Suzie does not think of you as a person you are just a pocketbook to her. I lived in my apartment for five years and it was so sad to see neighbors come and go so frequently due to the yearly 10% rent increase. I have plenty of stories about Suzie and her employee Lisa acting as though they are beyond superior to me and my other neighbors. Stories Including the owners coming onto my property and going inside without asking, I know a few past tenants that have had to take her to small claims. But here is my doozy of a story. Buckle up because it's a good one, I have attached screenshots of emails of proof of this happening. When I moved in one of my neighbors that I had shared a wall with were sadly using drugs heavily, and there was a lot of domestic violence going on. They eventually moved out. About a week later after them moving out , I heard and saw one of the old tenants coming and going showering and bringing people over in the middle of the night while the house was empty. I called the police and emailed Suzie about this multiple times and in her emails she states that she DOUBTS I am hearing and seeing this man coming and going in the middle of the night to an empty house and squatting. Let me tell you, I spoke to him one of the mornings when he was leaving, I have video of him coming and going, and yes, I had made two police reports about this. She still "doubted" that I was seeing and hearing him. I was concerned for my neighbors safety and myself. I was shocked at the carelessness and heartless manner that Suzie was handling the situation. I'm just beyond words that people like her even exist on this planet, so please , if you want to be treated like a human being and that your concerns and money mattertake my story as a warning and do not rent from RE 831. Edit : After posting my original review above, I decided I wanted to add the screenshots of Susie and Lisa trying to cover their steps after admitting that the owners had come into my apartment with no prior communication. Mind you, they came into my apartment while I was moving out. The screenshots for this incident are from my email with the little moon symbol so you don't get confused of the two events. Sorry if they are posting out of order! Also, my building was falling apart! The termites are running rampant in this building, and Susie was notified of this matter multiple times and nothing has been done. You can hear rodents running through the walls, my light fixture stopped working because I believe rats probably ate through the wiring in my ceiling. The only time you'll ever see Susie is when she zooms up the driveway in her Porsche Cayenne to collect change from the washer and dryer that barely even works.

They were within your guided hours. Opinions have nothing to do with your company's poor service…read moreand experience. Happy to never do business from you. lol I see you still haven't rented out the place either they must read the reviews and how you seem to always have an excuse and a reason for your terrible service. The place still vacant speaks for its self. Suite yourself if you want to keep going.

BEWARE!!!! DO NOT rent via AIRBNB OR VRBO!!! Unfortunately I…read morecannot recommend this property management company. While the property we rented thought Airbnb was nice, the host accused us of bringing a dog because of a "dog like smell" at the entry, but proceeded to tell us that they don't have evidence of this dog on any of the cameras around the property. They told us they will be charging multiple cleaning fees though. I am dumbfounded at this type of behavior. We washed the sand off our feet every time we entered to keep the place clean. We have always been respectful guests at every place we have stayed with my family. I would steer clear of this place unless you want to deal with unfounded accusations after you leave the property. Airbnb ended up denying their ridiculous request, but I guarantee they get away with this all the time!

If you are looking for a long term rental from this company, certainly look somewhere else…read more My roommates and myself applied to a property shortly after going to view it and we waited. The waiting then went on to take about two weeks until we were finally over the wait and decided to call. When asking about my application, I was told that the property manager was out and I could leave a voice mail. Both myself and a roommate did and guess what, no response (we did so multiple times). I had even called once and was not yet paired with the property manager, but someone else who was very hostile and passive aggressive after I had just asked a couple simple questions. The only way I was able to get ahold of the property manager was via email. Around like week 3 of waiting for a response I got tired and just sent an email asking for a simple timeline or any updates. The response was that they would have a decision by late that week or early that next week. Safe to say I got no further updates until 2 weeks after when I had inquired once more to just be told that a decision was made that same morning. All this to say, apply to them if you want to sit around for weeks on end (after paying a non-refundable $50 fee to apply) and to only be able to contact them via email and have none of your unsuccessful calls and voicemails responded to!

This might be a little premature, as I just moved out a week ago and haven't received word on…read morewhat's left of my security deposit, but I've never had anything but good experiences with Santa Cruz Property Management. By the time I got a chance to get up to Santa Cruz to look for an apartment the school year was closing in and options were limited, but the approval process was speedy and hassle-free and the small, one bedroom unit ended up being perfect for my needs. I didn't have many issues, and when I did they were mostly my issues rather than issues with the apartment, but the staff at SCPM was helpful every time. One month I realized that I had completely forgotten about paying the rent. I went in to the office around the time they opened the day after my rent was due and the woman working that morning told me not to worry about the late fee. And when I asked that they hold off on showing the apartment for one week while I was preparing for and taking my final exams, SCPM was fully accommodating even though it was right in the middle of the peak of their renting season. In the process of clearing out the apartment to vacate I realized I'm probably not a master of the deep clean, but when I called to ask about how that might affect a future reference (my only reference, as this was my first apartment) Cathy assured me that as long as I made a good faith effort and communicated with them at the office they wouldn't hold the fact that they'd have to have some extra cleaning done against me. Similarly, I realized that I had lost the key to the lock I'd put on my storage unit out back; Cathy again told me that, though whatever the cost of hiring someone to come down with some bolt-cutters would of course be taken out of my security deposit, this wouldn't affect my reference. To be honest, I hope you never even read this review, since you'll probably have to read a handful of bad reviews to get here. I'm guessing for the most part people aren't thinking about leaving reviews for property management unless they've had an issue. But my first renting experience was very pleasant, largely thanks to the staff at SCPM.

Unfortunately, I don't have anything positive to say. The number of rentals they have available in…read moreSanta Cruz is kind of wild. I have reached out via phone and email multiple times to set up a tour and nothing has come of it, which is too bad. I'm disappointed to say the least.

Love Anderson & Company!…read more I've found them to consistently be knowledgable and responsive. The entire group is super friendly and helpful.

Our experience with Anderson & Company has been very frustrating…read more We made multiple attempts to communicate our position by email regarding a serious property matter involving proposed tree removal. We sent our responses to the email address that was provided to us, but our messages were returned and were not delivered. As a result, the communication felt one-sided. We received communications concerning actions that could directly affect our private property, but when we attempted to respond and clearly state our position, our emails did not go through. We do not consent to unauthorized entry onto our private property, and we do not authorize anyone to cut, trim, or remove trees located on our property. We will not accept responsibility or liability for any hillside instability, soil movement, erosion, or damage to any wall, home, structure, or surrounding property that may result from the removal of these trees. For a property management company handling matters that may affect homeowners' property rights, reliable two-way communication is extremely important. Based on our experience, Anderson & Company needs to improve its communication process and make sure property owners have a reliable way to respond before actions affecting private property are discussed or pursued.

I am a tenant at a property being managed by SRE. Greg and the team have been great to work with…read more They are very responsive to repairs and always find ways to work around my schedule.They were particularly helpful during an incident when the sewer backed up into the shower. They had someone over (on a weekend) immediately and even made sure it was sanitized after for our young kids. Great experience working with them.

Edit: Greg reached out to address the situation. 5*…read more Just setup and appt to see a house in Los Altos. Ruben was late which is ok, but showed me attitude over text like it was my fault. (Note: I'll change this review to 5* if the firm acknowledges their behavior)

We worked with Scott to find the forest cottage of our dreams! He was incredibly patient,…read moreknowledgeable, and flexible as we worked through multiple iterations of what we were looking for. Initially, we were looking for land to build a tiny home. After more research and discussions with Scott, we realized a small cottage on land would be a better fit. This entire process took 18 months of my husband and I evolving our thinking as we learned more. Scott was an integral resource throughout the process and very understanding. Ultimately, he flagged a property for us one Friday morning and it was a perfect fit from location to price to vibes! We had an offer in within days and Scott continued to be an excellent explainer and advocate for us. We also appreciated how organized and professional Scott was as the house buying process is such a blur of paperwork. We couldn't have done this without him and are so grateful to have him as our real estate agent! We would (and already have) recommended him to our family and friends!!

We can't recommend Scott more. Scott was our property manager for several years for our townhouse…read morein Santa Cruz. Everything went smoothly, I can't recall even one hiccup. Rent was always promptly and timely deposited, communication was great, and he provides handy year-end summaries for tax season. We had such trust in Scott that we retained him as our agent when we sold the house. The house sold quickly for even more than we had anticipated.

Jim and Pauline Zenner were an amazing team to work with. My brother and I have been working with…read morePauline for over 3 years as a property manager when our mother's health began to decline. Pauline worked tirelessly to find the right family to rent to. After mom passed and we decided to sell the home, Jim and Pauline made everything so easy for us. Within a few days, their cleaning, repairing and inspection teams went to work. Along with Pauline's wonderful staging talents, the house was immaculate and ready to sell. With Jim's skillful negotiations, we had many offers and sold well above the asking price and all within a 7 day close. Both Jim and Pauline returned all of our calls and explained the many processes with each step of the way. I highly recommend Jim and Pauline for all of your real estate needs. They were simply great! Rhonda P.

Jon Lundgren and Stephan Karon were both a disappointment regarding my recent experience as a…read moreLandlord for a single family residence. Mr. Lundgren assured me that he found a most qualified tenant because of his experience with them as an existing Lessee for a Karon Properties managed property. They both had good jobs, were most quiet and always paid on time. They just needed more room. He thoroughly endorsed them in every way. The following things were done incorrectly: No application. The previous Landlord's app was used (after the fact) in error to show employment. Month to Month Rental Agreement only signed by one spouse. Month to Month Rental Agreement was a 25 year old one and 1/4 page exhibit with few landlord protections (Agreements for most Tenents are usually about 4 pages (DRE forms) with protections built in). He said that they always paid current. They paid 15 days late until we put a stop to it. Jon called it a game. Never ordered credit reports and refused to provide one later on. Never inventoried the rental house for a list of personal items to be provided on the agreement. Jon Lundgren refused to do a walkthrough when the renters left. Communicated only by phone and US Mail. E-mails and texting were not permitted. He once received a tenant payment, put it in Karon Property Mgmt Trust Acc't. and then MAILED a Trust check to the nearest Chase office near his house (thinking that the endorsement would be read by Chase people and deposited that day)! Who does that? The Banks is not set up for that. Mr. Lundgren uses a Scotts Valley address for Karon Properties, instead of Santa Cruz. We gave the Tenant a 60 day notice for reasons besides the above. We were fortunate that they left on the 60th day. More problems were anticipated but did not materialize. Mr. Stephan Karon defended his agent in every way. Jon Lundgren is slick. He makes everything sound smooth and reasonable. We do not recommend using him for property management.

Excellent service and problem solving. The team took great care of our property and got a great…read moretenant! Can recommend to the max!

this place is a joke, they dont have any form of online payment portal abd charge excessive fees…read morefor ach deposits, only form of payment besides paper money orders. they remind us of old school ludites with anything concerning paywalls and basic internet payment sevices. i hope the Company this "Women owned" Bis sold out to does a better job with payment options. ugh.... as far as managing at one point theynhad a bunch of clueless helpers but seems to have filtered them down to one clueless non paid worker. the owner is a very professonal person and takes care of biz, withthe exception of comments listed in this review.

In June 2025, my sister and I made the decision to sell the rental property we jointly owned. Since…read morewe had never sold a home before, we were on unfamiliar territory. We interviewed four different realtors, and honestly, they all appeared to be trustworthy and knowledgeable individuals who could guide us through the sales process. After narrowing down our choices to two realtors, we requested proposals for selling our house from each of them. These proposals included information about the costs of necessary repairs and upgrades as well as estimated selling prices. During the interviews, it became evident that we were entering a buyers' market, which may limit our ability to achieve the desired selling price. In the end we chose Kaelin. Her proposal kept us within our budget for repairs and upgrades, and she was confident that she could sell the home for its fair market value. Our other 'finalist' was not so positive on achieving those goals. One of the daunting aspects of preparing to sell a home is finding reliable and trustworthy contractors to undertake the necessary work to prepare the property. Once you have these contractors, you need to ensure they begin work as soon as possible. Additionally, you must closely monitor the progress of the work to ensure it is completed on time and in the manner you desire. This becomes particularly difficult for owners selling a home that is located far from their primary residence, making it challenging to meet with contractors and monitor the progress. Kaelin truly shines in this role. She already knew the contractors we needed and managed to get them to provide us with quotes. Once approved, she swiftly put them on the job and ensured timely completion of the work. Initially, the ambitious goals we set together at the project's beginning seemed a bit too demanding, but we managed to meet them. When a buyer wanted to make an offer before the house went on the market, she made sure it was a strong and compelling offer that aligned with the high end of the sales price range she had specified in her original proposal. She also didn't hesitate to incur the cost of staging the property (she pays for this), as this demonstrated our readiness to proceed with other offers if theirs wasn't satisfactory. Long story short, she made it happen. We ended up putting in less money than we planned in repairs and upgrades and sold the property right at the high end of what she said she could do. We found Kaelin very easy (even fun) to work with over the 2.5-3 month timeframe as we went from planning and starting repairs & upgrades to closing escrow.

Kaelin is an outstanding real estate agent. She knows the market and can guide you in what to do…read moreand what not to do in preparing your house for sale. I can't speak highly enough of her integrity and doing whatever needs to be done to sell your home. In our case, we were not able to do the upgrades, as we had left the area. Kaelin jumped in and lined up contractors, supervised their work, and beautifully staged out home. She was always present at the Open Houses, followed up on leads, regularly communicated, and kept our best interests foremost in her thought and actions. I highly recommend her and her team. They kept us appraised the dates for the work, Open Houses, and any bills. Simply a wonderful, warm, and engaging agent with a dynamic team who will work with and for you!