I have been working with Dana for more than five years. We own a townhouse in the area that we rent…read moreout long-term, and Dana has always helped us find the right tenants. She is professional, reliable, responsive, and hardworking. Every time we need to find new tenants, we confidently return to her because we know she will do an excellent job. This time, I had a tight deadline before traveling overseas, and Dana went above and beyond to make sure everything was taken care of before I left. She even continued to assist me while I was out of the country, making the entire process smooth and stress-free. I highly recommend Dana to anyone looking for a knowledgeable, dedicated, and trustworthy real estate professional.

Had an unfortunate experience during my move-out process after my landlord changed property…read moremanagement companies and Rasmussen took over handling the transition. During a disagreement regarding move-out expectations, I did not feel the communication was handled in a calm or professional manner. Due to the interaction, I felt it was necessary to contact the landlord directly and have a third party involved to help complete the process. I was surprised by the difference in communication style, as previous interactions in other settings had been more composed and professional. I understand move-out situations can involve differing expectations and interests. My hope is simply that all residents are treated with professionalism, respect, and calm communication throughout the process, especially in a small community.

In June 2025, my sister and I made the decision to sell the rental property we jointly owned. Since…read morewe had never sold a home before, we were on unfamiliar territory. We interviewed four different realtors, and honestly, they all appeared to be trustworthy and knowledgeable individuals who could guide us through the sales process. After narrowing down our choices to two realtors, we requested proposals for selling our house from each of them. These proposals included information about the costs of necessary repairs and upgrades as well as estimated selling prices. During the interviews, it became evident that we were entering a buyers' market, which may limit our ability to achieve the desired selling price. In the end we chose Kaelin. Her proposal kept us within our budget for repairs and upgrades, and she was confident that she could sell the home for its fair market value. Our other 'finalist' was not so positive on achieving those goals. One of the daunting aspects of preparing to sell a home is finding reliable and trustworthy contractors to undertake the necessary work to prepare the property. Once you have these contractors, you need to ensure they begin work as soon as possible. Additionally, you must closely monitor the progress of the work to ensure it is completed on time and in the manner you desire. This becomes particularly difficult for owners selling a home that is located far from their primary residence, making it challenging to meet with contractors and monitor the progress. Kaelin truly shines in this role. She already knew the contractors we needed and managed to get them to provide us with quotes. Once approved, she swiftly put them on the job and ensured timely completion of the work. Initially, the ambitious goals we set together at the project's beginning seemed a bit too demanding, but we managed to meet them. When a buyer wanted to make an offer before the house went on the market, she made sure it was a strong and compelling offer that aligned with the high end of the sales price range she had specified in her original proposal. She also didn't hesitate to incur the cost of staging the property (she pays for this), as this demonstrated our readiness to proceed with other offers if theirs wasn't satisfactory. Long story short, she made it happen. We ended up putting in less money than we planned in repairs and upgrades and sold the property right at the high end of what she said she could do. We found Kaelin very easy (even fun) to work with over the 2.5-3 month timeframe as we went from planning and starting repairs & upgrades to closing escrow.

Kaelin is an outstanding real estate agent. She knows the market and can guide you in what to do…read moreand what not to do in preparing your house for sale. I can't speak highly enough of her integrity and doing whatever needs to be done to sell your home. In our case, we were not able to do the upgrades, as we had left the area. Kaelin jumped in and lined up contractors, supervised their work, and beautifully staged out home. She was always present at the Open Houses, followed up on leads, regularly communicated, and kept our best interests foremost in her thought and actions. I highly recommend her and her team. They kept us appraised the dates for the work, Open Houses, and any bills. Simply a wonderful, warm, and engaging agent with a dynamic team who will work with and for you!

On behalf on Daddario Roofing Company, I would like to say that it is always a pleasure working…read morewith Suzy. We have done several jobs for her company and the communication is easy and professional. We have been working with her for a while and haven't had any issues. Barbara Daddario

Please let this be a WARNING to all future tenants. I know it's hard to find housing in this town,…read morebut please do not rent from RE 831! The owner Suzie does not think of you as a person you are just a pocketbook to her. I lived in my apartment for five years and it was so sad to see neighbors come and go so frequently due to the yearly 10% rent increase. I have plenty of stories about Suzie and her employee Lisa acting as though they are beyond superior to me and my other neighbors. Stories Including the owners coming onto my property and going inside without asking, I know a few past tenants that have had to take her to small claims. But here is my doozy of a story. Buckle up because it's a good one, I have attached screenshots of emails of proof of this happening. When I moved in one of my neighbors that I had shared a wall with were sadly using drugs heavily, and there was a lot of domestic violence going on. They eventually moved out. About a week later after them moving out , I heard and saw one of the old tenants coming and going showering and bringing people over in the middle of the night while the house was empty. I called the police and emailed Suzie about this multiple times and in her emails she states that she DOUBTS I am hearing and seeing this man coming and going in the middle of the night to an empty house and squatting. Let me tell you, I spoke to him one of the mornings when he was leaving, I have video of him coming and going, and yes, I had made two police reports about this. She still "doubted" that I was seeing and hearing him. I was concerned for my neighbors safety and myself. I was shocked at the carelessness and heartless manner that Suzie was handling the situation. I'm just beyond words that people like her even exist on this planet, so please , if you want to be treated like a human being and that your concerns and money mattertake my story as a warning and do not rent from RE 831. Edit : After posting my original review above, I decided I wanted to add the screenshots of Susie and Lisa trying to cover their steps after admitting that the owners had come into my apartment with no prior communication. Mind you, they came into my apartment while I was moving out. The screenshots for this incident are from my email with the little moon symbol so you don't get confused of the two events. Sorry if they are posting out of order! Also, my building was falling apart! The termites are running rampant in this building, and Susie was notified of this matter multiple times and nothing has been done. You can hear rodents running through the walls, my light fixture stopped working because I believe rats probably ate through the wiring in my ceiling. The only time you'll ever see Susie is when she zooms up the driveway in her Porsche Cayenne to collect change from the washer and dryer that barely even works.

We just stayed with Bailey Vacation rentals in Rio Del Mar. Their simply the best. Lisa in the…read moreoffice really took care of us. The place was clean and ready. Great location. They have great recommendations on places to eat just really great service.

This has been the worst experience I've had moving into a house in Santa Cruz in my 24 years of…read moreliving in this town. Beware of this company, they do not take care of their tenants, or do their job, which in it's most basic form would be to make sure the house is ready to be moved into on the agreed upon move-in date. I feel like I've been fighting with property management since the day I moved in a month ago, and it will probably take another month of back and forth ridiculous communication before I get all the things I paid $11k for to be done before the agreed upon move-in date. Here is a list of things I've dealt with, I am leaving them here so that others know what to look out for. The entire house was filthy on move in day, had not been professional cleaned for a move-in. It still has not, over a month later, partially due to them not getting communication right with the cleaners they finally sent, partially due to me being busy and out of town and not having the time to deal with it. They did illegally send cleaners into my home without my permission while I was on a trip, and still not clean. The landlord had agreed to moved out a bunch of his old furniture to make space for my stuff, and half of what was agreed upon to get moved was still in the house on Nov 1st. I moved it to the deck, for him to come and get, then told property management to get a tarp to cover it, so it would not get rained on. They never took care of the tarp, so it did rain on the furniture, one night I had to dragged mattresses into the house by myself. I went out and bought a trap the next day and they are now refusing to reimburse me for the tarp. The house was advertised with a hot tub, and it is broken, come to find out it has not been turned on for 2 years, which PM did not know, but the landlord did know. They put in the lease, that if the hot tub breaks down while I'm here they would not replace, but that was based on the fact that it worked to begin with. Then they said they would take $50 off the rent for each month the hot tub is not working, and when it came time to deduct that from rent they said "that is only if we can't get the hot tub working at all." (They are currently trying to get it working - so fingers crossed the can deliver on something they promised up front). The hot tub cover that was left behind, and the condition was disgusting, they said it was ready to use, though it is covered in black mold, slugs, and water is soooo dirty. There has been a dead rat under the house with rat droppings for this entire first month, and the landlord has stuffed old boogie boards on top of it twice, despite my request to take away the boards, which are mostly garbage. They left several large pieces of furniture for me to "deal with" after saying the landlord would be happy to take anything away I did not want to keep. cupboard drawers broken, closet floors need a carpenter to fix random floor boards, shower drain clogged. I am not going to get detailed about everything that has been out of integrity, but I'll close by saying, if you do rent a house from this PM be sure to go there a few days before your move in date and make sure you are getting your moneys worth and that the place is actually ready to move into. I like the house and the location, and I'm a really easy going person and fantastic tenant - worked with Portola PM for 13 years, no issues - so it's really been unfortunate to have this completely unnecessary experience, because it's tainted my view of the house, and left me questioning keeping it. My hope is that I can get everything worked out in my second month here and stay. And hopefully get to a place where I can stop communicating with PM about the house, they have been frustrating and terrible communicators. We shall see.....

The worst HOA company we have ever dealt with. They are unresponsive..don't follow through and what…read morethey say...even if you confirm it several times with them. Same problem occurs again and again even after they apologize. No oversight of repair work being done even though they take a cut to " manage" the work. Do not trust this compony.

I was part of our HOA board and experienced three different HOA management companies…read more Anderson&Company was exceptional. I never called where I didn't get a response. Not only were they responsive, but always upbeat and positive. I can honestly say each person I encountered was a pleasure to do business with. Most importantly they were knowledgeable and able to get things done in a timely manner.

Kelley Youmans made our first home purchasing process smooth and pleasant. Her experience,…read moreknowledge and amazing energy provided us with a low stress purchasing environment. Kelley's hard work and tenacity helped guide us through the complexities of the home purchase process all the while maintaining a helpful, positive attitude and an encouraging smile. I would highly recommend Kelley as a real estate agent for anyone who values knowledge, experience and hard work all delivered with a wonderful attitude! Thank you Kelley.

This is the second time my husband and I used Denise Norris, from David Lyng Real Estate, for our…read morereal estate needs. The first time, she helped us find our house we bought in Santa Cruz and was amazing! She was very tentative to our needs and helped us find the perfect house, even when she was down in Costa Rica! The second time we used her, she sold our house. She has such a calm and gentle demeanor, yet got things done very quickly and efficiently. She was never pushy and never made us feel like we were bothering her, even if we were messaging her on those late nights. (And she'd reply back to those 11pm text messages!) I highly recommend Denise Norris for any real estate needs.... She gets things done quickly, efficiently and most importantly, stress free.

I have been renting a property now for almost 15 years and have had consistent good experiences…read morewith this company. Thank you Datta and your team at Main Street!

AVOID!!!!!! Carol is the absolute worst person. Rude. Short. Abrupt. Condescending. Lacking people…read moreskills. Either she can't be kind or she won't be kind. Not sure which is worse. Don't even get me started on the living situations! I don't understand how they can charge what they do for what their tenants get. Worn down, dirty, borderline derelict units. Where is our rent money going!? Surely it's not being used to improve the residents homes! Doesn't even seem to be used on maintenance issues as work orders are not fulfilled in a timely manner! I cannot stress this enough, AVOID THIS PLACE!!!!

Tamera Norman is absolutely horrible. She won't work for the client. She can't get her math…read morestraight. She can't operate her computer and get access into her portal. My lender had to do multiple items for her in order to get my loan done. Completely unacceptable.

Thanks to Tamera for her part in helping me through the complex world of home buying! She was…read moreresponsive to my emails and phone calls. On signing day, she was patient and happy to answer my questions.

This is my second time using Mike Bloch's services. First time was like 15 years ago. So many…read morepositive things to say. First, off, we had been looking for a new house for a few year, and he was always so patient with us and never got any pressure. He is down-to-earth, very honest, straight-forward, great communicator, and just a super great guy. He did such a great job marketing our house to be sold and advising me on how to fix it up to sell quickly and for the right price. What a great partner. Thanks Mike.

What did not go well? I interviewed several realtors prior to Mike. I was so impressed with his…read moreknowledge and calm attitude that it was a simple decision to have him handle the sale of our home. Yes we experienced challenges but Mike was more than willing to work with us to come up with solutions. It's a big decision to sell a home you have occupied for 29 years. We wanted a clean deal that was good for both the buyer and the seller and Mike delivered. He is one of the best if not the best in our area.

BEWARE!!!! DO NOT rent via AIRBNB OR VRBO!!! Unfortunately I…read morecannot recommend this property management company. While the property we rented thought Airbnb was nice, the host accused us of bringing a dog because of a "dog like smell" at the entry, but proceeded to tell us that they don't have evidence of this dog on any of the cameras around the property. They told us they will be charging multiple cleaning fees though. I am dumbfounded at this type of behavior. We washed the sand off our feet every time we entered to keep the place clean. We have always been respectful guests at every place we have stayed with my family. I would steer clear of this place unless you want to deal with unfounded accusations after you leave the property. Airbnb ended up denying their ridiculous request, but I guarantee they get away with this all the time!

If you are looking for a long term rental from this company, certainly look somewhere else…read more My roommates and myself applied to a property shortly after going to view it and we waited. The waiting then went on to take about two weeks until we were finally over the wait and decided to call. When asking about my application, I was told that the property manager was out and I could leave a voice mail. Both myself and a roommate did and guess what, no response (we did so multiple times). I had even called once and was not yet paired with the property manager, but someone else who was very hostile and passive aggressive after I had just asked a couple simple questions. The only way I was able to get ahold of the property manager was via email. Around like week 3 of waiting for a response I got tired and just sent an email asking for a simple timeline or any updates. The response was that they would have a decision by late that week or early that next week. Safe to say I got no further updates until 2 weeks after when I had inquired once more to just be told that a decision was made that same morning. All this to say, apply to them if you want to sit around for weeks on end (after paying a non-refundable $50 fee to apply) and to only be able to contact them via email and have none of your unsuccessful calls and voicemails responded to!