I have been going to this place for many years. I have never had a problem. Staff has always been…read morenice and patient. Answering all my questions about different policies and what fits best for me. I have recommended friends and family to them.

From the owner: Why pay more for insurance? Let us do the shopping around for you…read more We are dedicated to you and all your different insurance needs. We've been around for over 27 years in Central Florida. We work like a travel agency, but with insurance so that you are getting the best rate among many different carriers. Let us do the shopping for you. Call now for a free quote!

I live in Groveland, so the Clermont office is the closest, but that does not matter. In fact, the…read moreheadquarters of the whole thing is just down the road in Lake Mary, and yet, DON'T BREAK DOWN! YOU WILL NOT GET ASSISTANCE! My wife has waited for a tow truck for coming on 6 hours! She has been hung up on multiple time by the supposed service request line, was suppose to be called back by supervisors (don't fall for that one, nobody will call you) twice and nobody called back! You would think in a city of over one million people and the headquarters of the whole company, you should be able to get roadside service from a roadside service company. I HAVE BEEN A MEMBER FOR OVER 20 YEARS, BUT NO MORE! WHAT A WASTE OF MY MONEY! We could walk from our disabled car to the Lake Mary HQ in less time than it takes to get a tow from these fools! DON'T WASTE YOUR MONEY!

I've had AAA for over 20 years and put it to good use. Roadside assistance has been handy. But,…read morethis is a review of this location, and I'm sad to say, they've annoyed me too many times. First off, I pay good money for AAA and expect to be treated nicely for the thousands of dollars I've thrown their way through the decades. What do they do in return? Flood my mailbox with so many damn waste of paper offers its unreal. I think my membership would be cut by 25% if they'd stop mailing me junk. Junk offers, junk mail. This week, this location fell to a new low. I got called. Multiple times. Multiple messages. Mike at x2227 was relentless. I've never had AAA contact me by phone in 20+ years. So, hearing that they wanted to speak to me, I ignored them for a week. When the calls and messages didn't stop, I finally called Mike back. He asked about my place of employment (because of stalker caller ID) and then proceeded to try to waste my time talking about insurance. 1. I've ignored hundreds of your junk mailers, what makes you think I'd be receptive to this? 2. You've never called before, why now? 3. I've had insurance though you before until you couldn't offer me competative rates. So, look that up. "Did you know that as a AAA member..." well, yes, Mike I did. I calmly told Mike that I didn't have time to listen to what he was going to try to sell me and to have a good day. Hung up. Big time pissed at this location. Leave me alone, you already have my money!

To be honest, how many of us like paying for car insurance. I'm willing to bet most don't. What…read moremakes it worse is the fact the rates go up every 6 months even if you don't have any claims. Makes it even harder to swallow. Here's an even better one for you. I had 4 cars on my policy. Just sold one (Mustang), so I called to remove from my policy, and they drooped my rates a whopping $37. Not a month but for 6 months!!!! What???? You're going to drop that much? How generous!!! There has to be a mistake. Nope. They said the rates adjust based on your cars. I was floored to say the least. I told them I was going to look at other options. I had them for almost 10 years. They said do what I need to. So I found another agency St Farm, that was $700 less. No braainer there!!! Dropped Progressive like a hot rock!!!! The funny part was they offered to review my policy again. Hmmmm. Let me think about that. Not a chance. Good bye Progressive.

If I could leave a zero out of five I would. I got in a wreck in July and instead of fighting other…read moreinsurance companies i have been fighting progressive who I have paid full coverage for. HONESTLY how are they rated number one in the insurance industry!? It's impossible!!! I've looked everywhere to leave them a horrible review! This is insane! I am absolutely dumbfounded by the lack of integrity of this company! WOULD NOT RECOMMEND TO ANYONE EVER!!!

What can you improve? I guess I would have to say the level of the companies intelligence. I have…read morea 2020 vehicle that's paid for no tickets, No accidents paid my policy in full. Because I could not get their app to work and did not see an email that was sent, only called after I received a notice in the mail that they wanted an extra $148 because I didn't use the app for two months which they gave me a day to pay. I received the letter a day after they wanted payment so they decided to cancel me. This was after I had called and spoke to a representative and finally got the work to app and had a perfect driving score in the app. They wouldn't accept payment of the $148 or even give me a good explanation as to why I'm being charged monthly for not using their driving app. They simply just said they canceled my insurance. Now I will be forever grateful for their stupidity. I called a State Farm agent. State Farm offered a better coverage policy saving me $1100 a year and does not charge extra if you want to pay it on a credit card or pay it monthly or receive paper statements no added fees. If you use this company for car insurance call State Farm.

Office staff is very knowledgeable and very helpful. Very kind. Quick with a response to any…read morequestion.

Judith Rodrigues's was extremely professional in her communications and very persistent. That is a…read moregreat quality for someone in a cold sales environment. Unfortunately we have a bundled policy with progressive that she nor anyone has been able to better, That is not her fault. I appreciate her help. V/R Paul Faulkingham

I called Southern Insurance Group last week to cancel my auto policy for my sons car, which was…read morerenewing on December 22. I sold my sons car and he was getting his own policy for another car. It was set to auto pay on December 22. I spoke to someone at the office and she said that she canceled that Auto Pay. She said " just don't pay and the policy will cancel " They withdrew the funds anyway and now I will have to waste more time on the phone trying to get this money back. This agency is Southern Insurance, but they were bought out by this Patriot Growth Insurance. I will be switching my homeowners policy to another agency. This really screwed up my bank account because I was not expecting that large amount to come out of my account. I have been trying to call, but now there is no answer.

I had a bad experience. Fair warning if you go with them. I got home insurance through them on…read more12/15. I got an email on 3/16 from Cynthia saying I need to purchase another $200-$300 in wind and roof reports. I replied asking why and I even attached the home inspection done a few months prior which clearly said the roof was in great shape. I got no reply. The following week I got a letter saying coverage is going to be canceled in two weeks. I was shocked and called and left messages never hearing anything back. I don't know what to say. Never been treated like that before by a company. Got insurance with another provider just fine. They said the roof was fine but some companies try to gauge you for things.