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    Michael Santangelo - Robert Defalco Realty

    3.0 (1 review)
    Open Open 24 hours

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    5 years ago

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    CRM Management Services

    CRM Management Services

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    The WORST management I have ever experienced!! They do not answer emails and they are beyond rude…read more The biggest waste of money. I wish I could give them negative stars. When I tell them the mice haven't gone away, they respond with "we've already responded" or tell me I'm "continually attacking" the office when I follow up on concerns they diminished or didn't respond to at all!!

    If I could give them zero stars I would. The former Board inexplicably decided to employ this…read morecompany to manage our building and in less than three months they have done nothing but make decisions that have detrimentally affected the safety of the building and overall quality of life of owners & renters alike. They have repeatedly failed to communicate unit owners and have been making decisions for the building that, as per the building bylaws, are responsibility of the Board of Managers, including firing a large portion of the building's staff without justification and failing to hire replacements. Our previous super was easy to contact, accessible, and responsive while no one knows who the super they have supposedly hired as a replacement is or whatlthey look like. They repeatedly fail to respond to attempts to communicate, and in the rare and extensively delayed instances they finally respond, fail to provide adequate responses. As an example, upon taking over from the last management company they failed to provide a way to pay monthly fees before the due date and continued to be impossible to reach well into the next month. They have inccurately calculated common fees and attempted to overcharge individuals, and still have not provided a transparent billing. I would not let this management company oversee a chicken coop, let alone a condominium.

    Michael Santangelo - Robert Defalco Realty - realestatesvcs - Updated June 2026

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