I was non-renewed by my previous insurer (Homesite) due to fire risk in California. I reached out…read moreto a few brokers and Joe was honestly the only one who responded, and he did so quickly. Within a couple days he was able to find me a new insurer and set up a FAIR plan. The premium was lower in total (FAIR + new insurer) than the total premium of my old plan and has much higher coverages. He was extremely responsive. When I reached out to him he'd almost always respond within the hour. Very happy with what he put together. Thanks, Joe!

Best person to call for umbrella insurance!…read more Joe was easy to talk to, knowledgeable of available options, and answered emails. He gave me a great quote with a highly rated insurer. Whole process took 2 days. Save yourself alot of time, call Joe Peterson in San Ramon.

Recently I was in need of finding a new insurance company after my previous company of 20 years…read morekept raising premiums for no reason whatsoever (no claims and no accidents on my home or auto). I called around and came across San Ramon Insurance Agency, and I'm very glad I did. Kerree was amazing and professional. Her response time and attention to detail were fantastic, and she quickly found me better coverage at a more competitive rate. She is extremely responsive, easy to communicate with, and always takes the time to explain everything clearly. I truly felt she worked hard on my behalf. Highly recommend San Ramon Insurance Agency and Kerree -- a 5‑star experience all around.

My 500th Review! And an appropriate business for a…read moremilestone review. I've been with the agency for what feels like around 20 yrs. now or better. Can't believe I haven't reviewed them sooner. I currently use them to insure 5 autos and have referred at least one additional client their way. And told countless others about them. The business is an agent for Mercury Insurance, which is widely recognized in CA as providing among the most competitive rates for insurance in the state. Don't sleep on Mercury or San Ramon Insurance Agency (SRIA for short). Tracy the owner is really nice, handling many smaller concerns promptly & personally. And the young ladies in her employ are also equally charming & helpful. Their nearly perfect reviews speak for themselves. Really great semi-small outfit & model for other similar sized businesses.

I discovered recently there is no cost for passport photos for AAA members. No appointment needed -…read morejust go to a branch. I was in and out in 10 minutes! James was kind and patient and let me take multiple photos (I don't photograph well) until finally we had one with my eyes open that didn't look like I was heading out for a crime spree afterwards. The whole team at the San Ramon office was great! Every customer who arrived was greeted and checked in right away. Two other staff helped me besides James (sorry I didn't catch their names) - everyone in the office was friendly, helpful, and fast. I'll definitely come back to this branch if I ever need anything that can't be done online. Oh and the photos were printed immediately and were good quality. James put them in a protective envelope and helped me download the digital copies. I was dreading this task but everything went so smoothly - I'm very happy with how it all turned out!

I recently found out that for those who are AAA members there is a DMV desk there where you can do…read morebasic DMV transactions such as registration renewal, transfers, international licenses, and much more. There is a employee that sets you up for a quick appointment when entering and then a few minutes later you are up. I got everything i needed to do without the hassle of the DMV office. Great addition and branch.

I've spoken to James most recently and he's always friendly, knowledgable, and informative. He also…read morehas a great sense of humor and is always lighthearted when I have called in and had questions or needed to problem solve my policy. I've spoken with Charles in the past who is also awesome, friendly, kind, intelligent, and knowledgable. absolutely professional! (He's in the Castro Valley office I believe) Great staff so far- no complaints. Even when I needed to get my car fixed and was stressed out, this company and staff did a great job handling the situation and communicating. They're very people oriented which I give them praise for because people can be absolutely awful sometimes. Allstate can be a pain sometimes when they up policy prices without notice. recently my policy went up because i'm not a teenager and i'm not an older person so apparently that middle age bracket gets charged more now? pretty lame. ...but thats got nothing to do with this amazing team. so grateful to be connected with them.

Was a customer for several years. In March my bill was paid in full the day it was due. I did not…read moremake a late payment. Allstate is now demanding my next six months to be paid up front. I spoke with their office, and Darryl and his team blamed this on corporate. Blaming corporate showed a lack of accountability. Pure greed. Best wishes. Bill in question due date 3/14 and payment sent on 3/14. Cancellation notice was sent on 3/13. I've never made a claim with you, and I paid you when you said the money was due for all these years, never paid a bill even a day past due. This corporate policy is possibly unjust. I really hope I am not understanding something correctly. I'm gonna go ask my apartment complex if they actually want the money on the due date stated in my lease each month. I'd hate to have to pay 6 months of rent up front as a punishment for paying them on time.

Karen and her team were very easy to work with. I reached out for new home insurance. She was quick…read moreto respond and after a day, she found better coverage for less than my current premium. All docs were handled electronically and I was up and running a day later. She was honest and upfront about where she could save me and where I was better off looking on my own. For that, she gets a full positive rating for service, savings, and communication. Thanks again.

I don't usually write reviews of businesses, especially of any financial or insurance brokers -…read moremainly because the preferences for them tend to be very subjective. But I had to make an exception for Karen Sahota from SahotaInsuranceServices - with whom I had worked for over 20 years: Karen Sahota from SahotaInsuranceServices. She and her team always looked out for my best interest and worked diligently during every rate increase to ensure we got the best insurance coverage at the best price. With her experience, she will also provide you detailed analysis(simplified for me, of course) of why things are the way they are and what's our best option. I've had Home and Auto Insurance from multiple Insurance firms, and I always used to shop and compare myself(yes, I'm that OCD), but Karen's offer had always been the best. I've never had any issues dealing with a claim with any of the insurers she recommended. At this point, I believe whatever she says. So, if you are looking for a good Insurance agent who will keep your best interest, look no further. You have my word for it. Call her now to see if you can get a better deal. Good luck! You can find her at: https://agentpages.twfg.com/karensahota/ or https://www.facebook.com/SahotaInsuranceServices

We cannot say enough good things about working with Nathan and his team. They handle all of our…read moreinsurance; homes, vehicles, and our umbrella policy. The level of service is truly white glove from start to finish. In a world where it's nearly impossible to reach a real person, Nathan's Team is responsive, proactive, and incredibly knowledgeable. When we have a question, we get a clear answer quickly. When something needs attention, it gets handled. No chasing, no call centers, no confusion. There is something incredibly valuable about working with a local agent who knows you, understands your situation, and actually cares about protecting your family and assets. We feel confident knowing our coverage is thoughtful, coordinated, and reviewed regularly not just set and forgotten. If you're looking for an insurance agent who combines expertise with personal service, Nathan and his team is it. Highly recommend.

I've had a great experience with my State Farm agent. I worked with Nathan for more than 10 years,…read moreand he has been incredibly helpful with my home and auto bundle, as well as my business insurance. Nathan and his team are knowledgeable, responsive, and always take the time to find the coverage options that best fit your needs. I highly recommend them for anyone looking for reliable insurance and outstanding customer service.

I have been with Liberty Mutual for over a decade and had the worst experience ever! My storage was…read morebroken in 6/23/24, I filed my claim 7/22/24. From the first conversation with the adjuster John Steele, I knew he was gonna be a problem. He refused to answer questions and it got worse...he doesn't know how to use email. This man sent my storage company an email with no introduction, nothing about my policy...he just forwarded his contact information. From there I requested his supervisor whose name is Bryce Buckley. Lord have mercy, he was just as bad. He gave me the usual, "we're doing everything we can" and " no worries, we'll take care of you" after I told him I never want to deal with John ever again. He reassured me he'll handle my claim quickly. Guess what, I submitted all documents per their email only for him to tell me to use the app. Once I returned from vacation and after making it very clear verbally to Bryce and a representative who answered the phone that I never want to deal with John, I have a voicemail and email from John yet again smh. I submitted my documents 10/26/24 through the app and emailed them directly to Bryce Buckley and guess what...nothing!!! Nothing for 90 full days. I called to file a complaint againt John and Bryce through the Presidential Service Team (PST) on 1/27/25. My claim was finally moved to a wonderful adjuster named Breonna Griffin who completed my claim in 3 business days. The Consumer Affairs Specialist II named Anthony Duty who took my complaint had the audacity to regurgitate what Breonna Griffin did on my claim and then tell me, "if you should have further questions or need assistance on your claim, please contact adjuster Brianna Griffin to further review the matter and gives her contact information... Or Team Manager Bryce Buckley." Now why would anyone direct me to contact the same person who did absolutely nothing on my claim for 90 days???? The same person who continued to allow John to call and email me after I said I never wanted to deal with him? Bryce should be terminated from his Team Manager position because he failed me big time. I hope Liberty Mutual has access to Bryce and John's emails and call logs recordings to see just how ridiculous they're behavior was. I'll quote my 10/26/24 email... Hi Bryce, I have completed the itemized list online, the app wasn't working. Below are screenshots of the completed items. Upon returning from my trip, I received an email and a voicemail from John Steele after I said multiple times that I wanted no further contact from him. As promised, I will move forward with my complaint to Liberty Mutual's corporate office as his behavior at this point is harassing. As his supervisor, you too are allowing it and that deserves Liberty Mutual's corporate's attention. Should I suspect any retaliation on your end, I will move accordingly. All of my auto claims have been handled swiftly and professionally and that's why I'll keep my policies for now.

Wow, so many one stars. I understand why now. I have been with LM for years. I made my first claim…read more(auto accident, I was not at fault) on Tuesday evening. Everything automated. No way to talk to a person. Thursday afternoon still trying to get the claims adjuster to do her job. Meanwhile, the insurance company for the guy who hit me has called, taken a statement, and offered to have the claims run through that company. It is more complicated, but it may be the only route. Definitely considering another home for my four insurance policies. The one time I have needed LM, they failed -- and are still failing.

I was in the process of looking for Safeco quote. With Safeco, I have to go through insurance…read moreagents. So I put in my zip code and Onstad's insurance agency was one of the first one that popped up. I decided to give them a call. The phone conversation was very promising and engaging. I spoke to an agent who explained he could assist me with getting a quote but he'll need further information. He asked me a couple questions and said he'll send me an e-mail with the information he needed. I received the email as he said. I responded with the requested information in less than 24 hours. Unfortunately, the insurance agent never responded to me. So I was never provided any quote or any follow-up. There wasn't a courtesy email that he was behind or he couldn't help me based on my information. My coverage already expired so I had to move onto someone else to better assist me in a timely manner. TL;DR No one was able to assist me after I provided all the requested info via e-mail.

Was a customer for their auto insurance for years and then switched to property insurance. No…read moreissues for almost 8 years. Then insurance doubled with no explanation, then canceled. Noone called, emailed or send anything in the mail. Tried to contact my agent and got no response. I chose to go with another insurance provider for better coverage and smaller premium. Disappointed with customer service after bring a loyal customer for years.

Mariam has been my agent for years already and she has always been great. However, today she was…read moreunbelievably helpful for me when I was dealing with an emergency insurance switch. She went above and beyond to make sure that I had coverage ASAP.

Highly Recommend!…read more Over the past several years, Mariam has been the most reliable and responsive insurance agent I've ever worked with. She helped me navigate everything for my home and car insurance in the SF Bay Area and helped with multiple coverage changes as our lives evolved, including international relocation. Thank you, Mariam!

I think her name is Cindy! She was a great help! Made my process easy and beneficial! Will…read moredefinitely recommend friends and family !!!!' Thank you !

Roger Fernando & team Kathy Marr are the best, most exceptional State Farm agent in Northern…read moreCalifornia. They've been my agent for years through the referral of a friend. I remember when Roger came by my office where I was working & provided a package of their State Farm services & how he explained everything was exceptional. I became a customer that day. Their rates are great, they always have time to talk with you af times when I needed some help on my policies & stopped in the office & Kathy Marr who's been there forever always takes the moment to take care of you & with a genuine smile & care. Roger has also made calls on Saturdays to help you when necessary. 5 stars to the team & others in the office are very kind & helpful too if Roger & Kathy aren't available. Give them your insurance business! They will take care of you! They're professional, caring & extremely knowledgeable especially if you have encountered a what seems to be a complicated issue within the State Farm family of services. They spend the time to get it resolved. KUDOS to Roger & team! You rock!