Thank you Michaels for making up my mind! I am a newly enrolled art student at university. I am thrilled to begin my classes with a not-so exciting experience with customer service at Michael's. Yesterday after 3pm I had to return the items in my cart and leave as it was the last straw here. Normally nobody is around to help but it didn't seem to bother me in the past here. There was nobody on the floor to assist me. There were three employees at the frame area, chatting about how they couldn't wait to leave their shifts while one older lady was showing people in line which self service to use. The older lady seemed as if she were the only employee to care about her job. One employee was behind the returns counter / cashier counter to the far right. I asked the employee for help with finding approximately 20 items on my list. The young employee clearly showed little interest, she scanned my list and told me I need acrylic paint and walked me to a locked cabinet. Each paint was $16-$28 for a tiny tube. I am visually impaired so I asked if that was the price and she said "yea, we are after all a chain store" she walked away leaving the cabinet locked where I was not able to access the paints, I could not ask further questions or seek help with my other items. A customer beside me asked if she could have help where the employee told her she was busy with another customer and walked away from us. The other customer and I looked at each other in amazement and we both chose to leave the store. I went to another arts store where they were knowledgeable and friendly, they informed me the paint on my list was oil based, not acrylic paint. Terrible work ethic and an unfortunately unpleasant experience. Never again... read more

very happy to have this wonderful establishment, closer to home, i often and frequently had to run to the dixie mall location, which dealing with traffic and construction is SO much fun right? this brand new location, is very well stocked, very clean(brand new) and very bright. the staff are very cheery, knowledgeable, and eager to lend a hand. my most positive experience comes from shopping at this location, and im not afraid to say it. my only complaint is the parking lot, because this used to be the site of an old factory, someone decided to not connect this store, and the others connected to micheals, and connect the parking lots with the sail and other stores...feels like your going in circles. come and check out one of the newer locations, for a awesome experience. and remember to find a coupon online to save a couple of bucks...it helps out in the long run read more

Worst Michael's experience ever. Going back to the one at scotiabank theater instead. 1. There's no staff to answer any questions on. Wednesday evening! 2. Took 2 products from the shelve that said 60% off. When I got to the cashier, the discount didn't show up. A lady came over me said " no, that's not on discount. It's ripped, someone must've put it there". Then I proceed to ask what's suppose to be on sale at the rack, She said she doesn't know and that I'll have to go check it myself. Took the products away from me before even asking if I still want them or not. She called Another staff up to the front shortly, not to assist me, but to just chit chat . My cashier at the time kept saying he doesn't know to every questions I ask and that he just got on his shift. Again, the staff here are useless when you need any help. 3. I then proceed to ask my cashier how come the merchandise is a mess and no one knows what's on discount or not. He said "you can talk to the manager" and pointed to that lady with the attitude that took my product away earlier. I figured it's pointless to even try to enlighten her about why the store is a mess and that people won't be coming back and they have not just one, but a few one star review on google. If Michael's head office happens to read this, please rectify these issue with your "manager" cause they obviously doesn't know anything and doesn't care to find out. read more

Always the longest line. Transactions take so long and there's only two people on cash while the line is out the door and the child behind me in line is breathing on me. Get more cashiers. read more