I would say customer service is 50/50 when you go into the KOP store. Having visited twice this week, the first cashier was silent the entire transaction, but still scanned a 20% off coupon for me, which was nice. My second visit, the cashier was beyond pleasant and a joy to talk to. She also scanned a coupon for me, which I was beyond grateful for when I forgot mine from the first visit. They have almost always had what I need, and I've come to accept with any business you win some and you lose some when talking customer service so I will give a solid 3/5 stars. I'm certain I'll be back soon. read more

Been going here for a decade or more for odds and ends crafts and decorations. Always a decent selection. I never had any issues. I recently got a print framed and the experience was awesome. The young lady who helped me had great suggestions. And the final product was exactly what I wanted. I see a lot of negative reviews from years past. I never had any problems with customer service. I'll continue to shop here. read more

Michaels - Arts & Crafts Near Me - King of Prussia, Pennsylvania

Just had a perfect experience in the store. Associates helped me find what I was looking for, made me laugh, and rung up a coupon I didn't have to save me money. Lovely people read more

Michaels, in my experience, is hands-down better than Jo-Ann's & ACMoore. I do not shop at Michaels frequently because their competitors are closer to me, and there are more locations for competitor stores, so they're always available when I'm out and about, as well. But when I do get to visit a Michaels I stock up on things I need that I simply can't get elsewhere. For example, this time I needed RIT Dyemore, which is their non-cotton/synthetics specialty dye. Everywhere else carries the normal RIT line, but not this one. Jo-Ann's had it at SOME stores, ACMoore just didn't have it. But of course, Michaels had it. Michaels also had essential oil diffusers, and wall plug-ins, which were three times the price at competitor stores, and nowhere near the variety of options. Michaels also carries more colors/styles of items like spraypaints, jewelry wire, yarn, etc. and they seem to have things in stock a lot more reliably than competitors. I got a ridiculous deal on blank stationery a few years ago. It was 70% off online. I print cards for a local charity, so I went nuts stocking up. I ordered so much, I cleaned them out, and got a cancellation notice for some of the stock. I called the KoP store, and the manager honored the online sale for me for the remainder of the items, even though it was not similarly-priced in store. The stationery is pretty decent quality, and I am able to raise a lot more money for charity when my out-of-pocket cost is as low as it was at Michaels. * * * TIP * * * They accept competitor coupons! (This is nice because Jo-Ann's and ACMoore have been issuing 50%, 55% , 60%, and more rarely, 70% off coupons, lately, while Micheals normally is just 40% off.) * * * TIP * * * They offer military discount (but do not combine it with coupons). read more

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I usually don't think much of Michael's regarding customer service. I'm more of a "gonna go in and out" to get what art supply I need. This store has a good variety of goods and services as well as being a bigger store located right beside the big Target. I went to get some custom framing done and was just thinking about how I was content with not having ever received customer service at this location. I waited about 30 minutes to get service as the frame person was flirting and giving restaurant recommendations to a customer. Neither of them could care less about my existence which is always a lovely thing. So after waiting I was told to go behind the counter and just go through the frames. I stated how I was uncomfortable with doing so but was getting attitude for not grabbing the pieces myself. The customer before was getting the best kind of service - everything done for him and all the possible discounts etc and I was getting eye rolls and 'uh-huh nuh-huhs'. I understand I might not have been the customer service worker's cup of tea but still there should be a level of decency used to all customers. Alas, I will go elsewhere to frame documents and art after that display of indifference and evident disrespect between customers. read more

Awful awful experience. Took my son to buy some scented crayons with some of his money he got for Christmas. The guy ring us up didn't even say hi or talk to us when my son said good morning and thank you. The guy was busy yelling at a customer behind us for not going all the way around to get in line. Mind you there was no one behind the woman. My son said goodbye thank you have a nice day. The guy didn't even say a word. read more

Many thanks to the framing department for fantastic service. I went three times. First to do my college diploma, then to do my paralegal studies certificate. But I wanted to change the mat in my college diploma from bright yellow to muted white - it came out beautifully! Thank you Jennifer for this last job and for putting the hooks and wire on to hang it. I am not handy at all so this saves me a lot of grief! read more

Okay, I promise I'm not trying to be purposely "girl power!" here, but.. the female associates that work at this store are so nice and SO helpful, but the males that I've encountered literally couldn't care less about anything that you need help with and they don't even try to hide it. Look dudes, I get that you're 34 and work at Michael's and all, but maybe your day wouldn't be so dreadful and you wouldn't hate your life as much if you just tried to make the best of it while you're there and didn't outwardly ooze disgruntlement. read more

11/26 Visit: I asked someone for help and when he asked his manager for assistance, she said, "What? Speak English." He awkwardly chuckled but it was totally inappropriate and unprofessional. The rest of the experience went downhill. Unorganized Christmas items and out of stock of an item the website says they have. Manager was of zero assistance. Two thumbs down. read more

Lady manager is extremely rude. Whete are the school supplies. What a mess. Asked her for help blew me off to junior kid who works there.

This store was so disorganized that I forgot my keys. Well, I have to take responsibility for forgetting my keys, but seriously my experience at Michaels was substandard. Here's how the story goes. I went to Michaels while it was snowing. All their merchandise was still outside as was every cart for the customer. I dusted off my cart and trucked along. It was obvious that the store was either hit hard during the holidays or was getting ready for a boat load of new kitschy craft items for the next holiday. However, I do not expect things to be littering aisle making them impossible to navigate nor do I expect a random extension cord to be dangling from the ceiling. I could easily reach it at 5'2 without having to reach over my head... I made the mistake of asking a sales girl where some clay was located. She told me a couple aisles over. When I couldn't find it, I approached her again and asked her if she could show me since I could not find it. She told me another aisle. I still couldn't find it. I headed to the register and asked if someone could help me. The sales person (Melissa K) was extremely helpful and walked over to the clay with me and asked if there was anything else I needed. Then I got distracted by Michael's amazing bead selection. I am a sucker for shiny stuff!!! This was the highlight of the trip. When I got to the register, the useless sales associate rung me but forgot several of my items. I left the store, realized I was missing items and returned to the store. The sales associate was busy chatting it up with another associate and told me her register was now conveniently closed. She handed me my forgotten items, and I headed back over to Melissa K. All this back and forth got me a little perturbed and I forgot my keys. Luckily, Melissa K had put them aside and when I came back for them she recognized me immediately. I don't think I'll be heading back to his Michaels anytime soon. Next time, I will head to JoAnn's instead.... read more

Great store, the deals are amazing. I'm not usually super crafty but when I am... I come here to grab everything I need. You can't beat the prices I never leave her spending more than $50 tops! read more

The only reason I ever go to this place is because it is conveniently close to me. It is almost invariably a terrible experience. Today I went in to grab a couple of skeins of yarn. Quick in and out, right? Only one cash register was open, and the woman couldn't check me out because the register was in the middle of a return and exchange. She couldn't find the person making the exchange, couldn't stop the transaction because she had already thrown out the original receipt, called over another person (the manager?) to help, he couldn't do anything about it either so he opened up another register ... and took the person behind me first. I told the woman at the original register, "Never mind, I don't need the yarn that badly," and left it at the checkout counter. She just said, "OK." That shows you exactly how much she cared. It's always like that at this location, light on staff and non-existent customer service. The one on Alan Wood Road had much better service but they've been closed for a while. Maybe the one in Plymouth Meeting Mall will be tolerable. I haven't gotten there yet. read more

my cousin and i stopped by at 4:00 11/22/20 to grab a few things for arts and crafts projects, and our experience was all but pleasant. most other times i've been there, staff is pleasant and helpful, but today was the opposite. as i checked out, the cashier was unhelpful and had an awful attitude when i asked if i should put my number in for my rewards. then, as i walked away, she said "i'm gonna quit. i'm gonna quit. " in my earshot as if i wasn't there. then, my cousin checked out after me, and the cashier said "i'm going to the bathroom to off my self". she said both of these with an awful tone and she was super rude. she also had another employee standing there behind her like he had no priorities and was just there to hang out with her. this generally isn't the case, but this one experience was not pleasant. read more

Your basic smaller Michael's, A bit small, limited selection but glad to have one 10 mins away. I think I get much better and enthusiastic help from the men especially Vince who helps me in Fine arts nearly every week in the store and not the women unlike other reviews. The Asian former manager was awesome I loved him and then he got transferred to Plymouth Meeting. He still greets me when I see him at his new store. The KoP store could really use renovating and a more progressive selection and lower prices compared to Blick and others. You definitely want to use a coupon there! read more

Called store three times to check on a framing order, placed on hold no one ever picked up. One time 13 minutes. The gentlemen that work the framing shop should look for a job they like. Very unfriendly, not helpful and I was spending over 375.00! They could have cared less. read more