TERRIBLE customer service. Especially the ads. The selection they have st the store is SO bad. Got kicked out for having my phone out and showing my sister a clothe she might like?! The on sell value are TERRIBLE. I mean TERRIBLE . I mean, %2 off ?! Yea no. Do not come here not unless if u want your money stolen. read more

The place has a UPS drop off and so my wife came by yesterday to pick up a package and was told it wasn't here, to check today. So she was feeling sick and sent me to pick it up. A female employee came out of the bathroom and saw me but didn't even offer to help or ask. So I went to the front and they said there was someone at the back and I said there's never anyone at the back cause I've been here before. So wasted trip cause the guy said UPS rules are address has to be the same on drivers license as on package. My address is different due to mail issues where I used to live so they would not release the package to me even though my wife had given me her driver's license as proof but still they could not release it to me. read more

Sadly, this is one of 2 Michael stores near me; for both I need to drive between 25-35 minutes. I keep going to accumulate reward points & because if I have a coupon I want to use it. That being said.... This store is HOT. For the first 10 minutes, you're comfortable. As you keep shopping, the heat quickly becomes unpleasant. Each time I have gone, there's only ONE register open. Also, they now have a passcode to the bathroom. You have to track someone down, get the passcode & remember the passcode to be able to get into a semi-clean bathroom. This store is usually cluttered. Aisles are squished; it's hard to push a cart around. Coupons are pretty good but prices on some items are more expensive than hobby lobby. For example, a 6 pack of Copic markers at hobby lobby are $39.99; at Michaels they are $57.99. They do usually have comparable sales; i.e. artist pads at buy one get one for $.01. Before going to this Michaels, I would go to the bathroom first, take a coupon and make sure it's winter unless they really have what you want. read more

I have always been a fan of Micheals until. My daugther saved her allowance and bought a prepaid card in December. For like $110 With that card she purchases Disney plus for a year. 1 month into the year she tries to go in and she is beong told to purchase the account again when she had just bought it. I have called apple and Disney plus they have told me that there was a despute with the card and the card was frozen and they canceled the membership. Yet noone is to blame and my daugther is out $69.99 because we bought that card thru you all. Have messaged and called an they can not help me because I do not know the specific amount that we bought the card back in December and the amount for the card. They should have at least notified us since this happened a month after and we no longer had the card read more

This store is amazing for all you crafters and artists out there. There's always a lot of great savings and there's always a sale. Definitely get the app for this store for coupons. Great costumer service and the check out line went by quick. read more

I was an art geek for many many years (and then, I switched to being a Theater Arts geek haha). This was my go to place for art supplies. Whatever medium you plan to use, the things you need will be here. It's one of my favorite stores. read more