This facility is now Whitehall Boro Skilled Nursing Facility. Don't let the bad reviews slip under…read moreyour radar. Although there are some wonderful care givers here, it doesn't make up for the deplorable care your loved one will get. Look at reviews on other sites like Google. They are usually short-staffed, and the support, like the social worker and business office are horrible. My brother has COPD and dementia. They offer no support for family members who are trying to navigate through protecting their loved ones. In fact, they encourage dissent, which could potentially leave the resident with no one to advocate for them. Twice, my brother ended up in the hospital. Both times, my other brother and i had to push the staff to check my brother. No one was coming in his room. If we weren't there to find someone, he would be dead. This is no exaggeration.
No communication.
I learned my brother was receiving Hospice Care from.an outside facility, following up with me. Today, I found out that, for the last month, they have been working with my brother to go home. While the social worker said they don't need to tell us when he's being discharged, the members of the Hospice said they were assuming my other brother and I would help with his care, which cannot happen. The social worker is q constantly talks over people when they try to talk. I am now making sure that I have someone else on the line with me, communicating by email, and/or recording conversations, because staff members told my brother I'm "imagining things." Saying something like this to a patient with dementia, which causes him to be paranoid, is not only irresponsible, its potentially life-threatening. I can only assume that they said this to cover up for the complaints and concerns I voiced. In meetings, administration has been outright hostile to me, feeding into my brother's paranoia, as well. His dementia symptoms are classically exhibited. The only reason for their actions I can think of, is because I've registered so many complaints, and they're trying to have family members visit him less, so they can get away with their deplorable care. My other brother and I were tag-teaming, going in to be with my brother almost daily. Now, he doesn't trust us, and doesn't believe what we say. I was told by a nurse, when she called to tell me he fell, and that he was running a fever, not to come in, because I "aggravate him."
Awful. If you were thinking of having your loved one here, because of their reputation in the past, dont!
