Don't ever use this facility!! they have not an ounce of compassion, empathy or even care about humans! let alone our sweet elders. This facility went through everything with us to take in my mom. AT THE VERY END they had the balls to call us and say they heard we slept in my mom's room at the other place she was at and now reporting them to the dept of health and all this STUFF that either the other place told them or Hospice. They heard from someone and DENIED my mom UNREAL - my mom was in an assistant living they absolutely did not treat her right and THE LADY AT BALDWIN TOLD ME to get her out asap and call 911 and that she would help us. SO, I DID THAT then in the end they denied her WHO DOES THAT? HORRIBLE people here do not go there they are absolutely cruel just pure CRUEL. I went through all that followed BALDWIN's guidance and they left my mom out in the street basically. UNBELIEVABLE that is disgusting and they should be ashamed of themselves! I hope what comes around goes around. read more

Our family had a wonderful experience at Baldwin Health Center. Circumstances made it very stressful. The staff was kind and attentive. I am a nurse and can't say enough about the exceptional care he received. My family member passed away there and they were compassionate and supportive. SC read more

This place is atrocious and unbelievable my step father went there for rehabilitation and was there for twelve hours and they let him break his femur they will be hearing from a lawyer about malpractice and not taking care of there patients I would not recommend this place if it was the last place on earth read more

As a former employee, I do not recommend this facility to a potential resident, nor would I seek employment here. The only positive is the Therapy Departmen. read more

Took a little time to write a new review I have been grieving over my Mother Lillie Mae for the last 4 months. Mothers time was in Gods hand but Baldwin lessen her time, within the 24 hrs that Baldwin had to get my Mom to the Emergency room they did not upon her having a brain stroke, Received a call on 3/5/20 that Mom had fallen, Baldwin informed me that she was ok no need for me to drive their, went to Baldwin that morning before going to work Mom was acting a little distant from herself, I did not think to much of it because of her slight dementia. Anyway I preceded to go to work, upon leaving work on the sixth of Mach I decided to pay a visit to Baldwin. I arrived about 11:00 p.m. Mom was wet and in feisis, I changed her and her bedding, I said Mom can you see me ? Mom stated no, I then decided to take Mom to Mercy Hospital emergency around 12:30 a.m., after several minutes of difficult moments with beligerant staffing and them telling me I needed to take my Mom home cause she was combatant and difficult I was able to secure a ambulance to get my Mom to Mercy hospital. The long and short of this is the Doctors at the trauma unit said she missed that 24 hour window of getting her to the emergency. Mercy also said it was a good thing I brought my mother in when I did that she should of been there sooner. After being in Mercy for a week and mom suffering a brain stroke I took her home to decline, I had said to myself with my Mother not being able to see due to her stroke, I was not putting her back in that facility, if they negelected her than what would happen to her now. I have been trying to find a Lawyer but due to moms age a lot of Lawyers find that old people are not worth the time and effort to persue the case. My total experience with Baldwin was not bad within the almost two years my Mother was there but her longivity could have been longer given the proper care and attention, most of the Nurses are caring and attentive but they cannot do it all, the aide assistants complain about being overworked, you make choices in life and one of yours was to take this job, do it to the best of your ability and let your issues go "Do the best you Can" and no one can ask for more. Do not tell any clients that their love ones are combatant or difficult, thats why they are there to be cared for and thats why you are there to care for them. I was blessed to have Heartland Hospice to come to my home and help me care for my Mom in her slow demise. Thank you Heartland. Anyway Mom has passed and I had months to be with her before the Pandemic. I miss her sadly. read more

Run, don't walk to the nearest exit!! This place seemed nice at first, but then went down hill quickly. The key thing was when they took us on the initial tour -- they only showed us the A -Wing. My guess is, this is where everyone is taken on the walk-through tour. The floors are swept and mopped, the AC is on, the meals arrive first, the sheets are changed, the staff is friendly and the call bells are answered promptly. All seems well. And it was -- while my dad was in that unit.' But then they called and asked to move him. Wanting to be agreeable, we said okay. Then we found out, the rest of the facility gets their meals one to two hours after the A-Wing, the floors are not swept -- nor mopped, the sheets are not changed frequently, the staff is rude, the call bells are unanswered for long periods of time and the AC in the hallways was turned off. The difference was amazing! Thank goodness my dad was only in rehab! After they moved him -- they forgot to tell the dietetics department and didn't bring him meals for twenty-four hours. Each meal, someone had to call the nurse and tell them that he din;t have a meal. No one ever checked on anyone to make sure they were eating, to see if there was a problem or simply to make sure everything was okay. The next thing was the length of time of the stay -- the case worker assigned to us went on vacation -- but didn't mention this to us. Nor did she mention this on her voicemail. (We were trying to reach her and left a message.) The initial, agreed upon, two week period was coming to an end and no word from the doctor or the nursing home about discharge. Eventually, another social worker was assigned to the case. She didn't look at any charts or confer with anyone, she obviously unfamiliar with his case yet said they wanted to keep him for two more weeks. Interestingly , this was the exact same amount of time for which Medicare would pay (30 days). No explanation of why it would be a good idea to leave him in, no additional tangible goals set for his rehab, no information at all. My mum called and said "We're picking him up in twenty-four hours, have him ready." They backed down and when we went to pick him up -- were not prepared at all. We waited about 40 minutes for them to get their act together. As she was working on the discharging papers, a nurse said "You can take these home -- they're potassium tablets." I said okay, thanks. Then she went to do something and another nurse picked up the various medications he had been taking and started barcode reading them for the center's internal records. I offered her the prescription the other nurse had handed me -- the second nurse looked at them and said "We got those. They're potassium tablets. You can take them home." When we got home, I looked them up -- the tablets turned out to be cholesterol medication! Thank God, I looked them up on line! While I was visiting, a man fell out of his wheelchair -- no one went to his assistance. I went down to the nurses station and reported the fall two nurses. One nurse icily said "We'll handle it." and the other simply said "Thank you." Then they went back to looking at their computer screens. I went down to the man's door and stood there staring at them until they noticed I was not leaving. Then they came down and put the man in his bed -- all the while chastising him for falling down. The only bright spot was that my dad thought the food was good. This is a horrible place! read more

This place leaves patient's room a mess with soiled linens on chairs and the aides don't call housekeeping to clean up. Under the beds are not cleaned. We actually had ants in our loved ones room. If people would just do their job this would be a better place. Trying to get our loved one transferred to a different facility. read more