Sorry to only award one star, but management has changed at Michies Takapuna. I'd been a dedicated, happy customer for years, but will never be going back.
I booked a service for my car, plus one small job that needed attending to. It should have been a simple visit, but the person in charge kept pushing to add more and more work, at considerable expense. They even tried to make me sell the vehicle.
That's fine, I can just say no. However, my saying no to the extra jobs was obviously a problem. When I collected my car after the service, I certainly hadn't got what I paid for. Lubricant had been drained and not refilled, and the car was actually risky to drive....I had to go elsewhere for a correction, at considerable expense.
This is is no way a condemnation of the staff. They've always been good in the past, but I would caution people to be very wary. read more