I have had terrible experiences with Jennifer Dolan and her staff. I have found Jennifer Dolan to…read morebe unresponsive to requests and it has taken weeks and months to fulfill any request for information or paperwork. While setting up policies Jennifer was kind, informative and responsive, but once she has you signed up for all the policies, it seems that she doesn't care to provide support when you need it. I would recommend going elsewhere for your insurance needs.

Jen and her staff are all super helpful and always make themselves available. Incredibly…read moreknowledgable, as well as honest staff that provide great customer service to all clients. Stop by their office in Guilderland for a quote! You won't be disappointed.

Amazing people and customer service! I can't say enough about how easy they made the entire…read moreinsurance process.

I love working with Northeastern Insurance! Their local agents are very professional and always go…read morethe extra mile to find the best rate. 10/10 recommend!

James and Ben are always ready to help me no matter what Thanks kids! Im also glad they talked me…read moreinto installing the drive safe feature in my ride

Horrendous service at this location. If your into being treated like a number & your concerns…read moreignored, search no more you've found the worst agent in all the land. Be sure to double check everything they do or you'll end up with countless auto policy revisions weekly in the Mail. He is the absolute worst agent locally

Such a great experience working with Jessica. She took her time and shared valuable information…read more And saved me $1,400!

John and his team are absolutely amazing! We have been clients for over 25 years and they manage…read moreall of our insurance needs with the utmost care and professionalism. They truly go above and beyond to serve their customers and treat them as family.

For more years than I can count Lee and his staff have been there for our family with exceptional…read moreservice, so if you're looking for honest insurance value be sure to check them out!

Like many other low‑star reviewers, I initially had a pleasant experience with Lee and his…read morereceptionist, Nicole. That changed once I needed to file a claim. After discovering I was being charged for a service I was unable to obtain benefits from, I repeatedly requested clarification and documentation regarding my policy. Despite multiple inquiries, I did not receive the information needed to understand the changes made to my coverage. When I informed Lee that I was still awaiting documentation for an open state insurance case, he responded by telling me to find another agent rather than helping resolve the issue. Based on my experience, there was little interest in problem‑solving or supporting an existing customer--only in acquiring new business. Potential customers should proceed with caution. This office's 2.5‑star rating exists for a reason.

I was fortunate enough today to work with Kelly Hilt at Bob Cook's office and I have to say I have…read moreNEVER witnessed such professional and client oriented service as I have on this day! I have worked with many insurance agencies in my career but Kelly went above and beyond with grace and speed. I highly recommend working with this office!

Steve and his team are the best! I'm so happy that I switched. They pointed out some issues with…read moremy coverages and saved me some money to boot.

One of the best places to get insurance with a very helpful staff! Any insurance issues they will…read morecall right away to make sure everything is squared away and that there is no problem.

These folks are the Santa Claus of Insurance! I went to them based on a referral from a friend…read morewho's been with them for many years- she claimed that they're "truly a hometown hero" with excellent experience and service. I'd always heard good things about State Farm, and the Ochs family really brings it to life. Kevin took the time to answer my questions and offered examples of scenarios that I hadn't thought of. Together, we came up with coverage that I feel confident will adequately protect our assets should an emergency or mishap take place. Although I'm a new client, I strongly recommend contacting them based on my positive experience with them in finding and switching my insurance coverages.