As a small business owner of 21 years I am very attentive to both good and bad service. I recently…read moresaw a post on Facebook about Suzanne Oliver of Capital Gate Insurance specializing in small business insurance. I liked the fact the this was a local company and reached out to her to get a quote. I had been with my insurance company for many years but figured it wouldn't hurt to compare rates. I was immediately impressed with her customer service skills and when her quote was cheaper with better coverage I made the switch. Suzanne asked if I would be open to having her compare rates for our auto and RV insurance and since I like saving money of course I said yes. Suzanne once again came through with better rates and coverage and we switched all of our vehicles over to Capital Gate Insurance. I then took it upon myself to ask Suzanne for a homeowners quote and she hit it out of the park on that one too! I would like to add that I have never met Suzanne Oliver before this but I am obviously thrilled I made the initial decision to reach out to her. As a business owner I can really appreciate her work ethic and positive attitude she brings to her job. Do yourself a favor and let Suzanne Oliver of Capital Gate Insurance have a shot at your business . You might just save yourself some money and have an agent who's enthusiasm for her work is undeniable.

Katie is amazing! My husband and I used her for both our car and home insurance. She tried so…read morehard to get us the best coverage at the best price. Even when flood insurance became an issue she was in constant contact with us trying to get what works for us!

They've been handling my insurance needs for over 30 years, with friendly, personalized service…read morethat's hard to find these days. Always been satisfied with Dinsmore. Kate is the best!

The Dinsmore Agency is the best! I enjoy excellent service and have been a customer for many…read moreyears. Kate is always friendly and helpful and I know she is always there for me when I need her. Wouldn't think of using anyone else ever.

AAA is circling the drain. Called a few days ago due to dead key fob. They were going to send a…read morelocksmith out for $400. Ended up fixing it myself via a free YouTube video. I've bought memberships for myself and two adult kids for 15 years. This will be the last year. They can eff all the way off. See ya!

Oh what a horrible experience with AAA Northway. Called for tow for vehicle was told it would take…read more2 hours to get someone. The customer rep was rude and show no empathy. Hung up on me. I had to call back to make sure that my service was entered. Told it was and would get text messages with updates. Not one update given. My insurance company had a tow to us within 30 minutes. Called and canceled AAA. Over an hour later phone rings its the AAA driver looking for my vehicle. They never canceled the call. What a horrible experience. Why am I paying for the best service when all I got was the worst. Definitely bot worth the money I pay. I recommend no one get AAA

Empire Region Insurance is the best it gets! The business is family owned and operated, which I…read morelove, and because they are able to shop around for the best quote, I saved a ton of money on both my home and auto insurance. Going with these guys is a no-brainer, and I'm so glad I found them. Thank you Empire Region!

From the owner: Empire Region Insurance Agency is a full service insurance agency located in the Albany NY area. We…read moreoffer a one stop shopping for all of your insurance needs including car insurance, homeowners insurance and more! What does this mean for you? Impeccable service, quality products, and the peace of mind that you are insured wherever life takes you.

Let me count the ways Geico screwed me. 1. Refused to pull…read moreme out of a snow drift in February because I was in a parking lot. Told me to "wait until the snow melts." 2. Paid $20 for emergency gas, got one gallon. Ran out, nearly froze to death. Snotty bitch at customer service said "what do you want me to do about it?" 3. Falsely placed an at fault accident on my CLUE report, causing my insurance to TRIPLE. 4. Changed a claim to an accident to justify non-renewal 5. I never received the non-renewal notice, which was my fault. but the day my policy ended, they sent a deceptive and misleading letter telling me all of my policy options, leading me to believe I still had insurance. Their explanation? "That's a standard letter," as if that makes it ok. 6. My premium went from 200 to 700/month. INCOMPETENT APATHETIC SMUG DISHONEST SCAM

Not impressed with their lack of professionalism. GEICO was very excited to give me quotes as I…read morewas considering switching my auto, homeowners, and umbrella policies. Multiple emails from a rep trying to set up a phone call, which I finally scheduled. Young rep I spoke to on the phone was enthusiastic and I spent a lot of time on the phone with him as he asked me many, many questions for each policy quote. At the end of it, he says my one car was flagged and GEICO is going to send me a form to fill out. My one car is a sports car (it's in my Yelp profile pic) and while it happens to have a roll cage in it, it's also registered for the street. OK, sure, I understand it may require further scrutiny - it's not your normal car. Well, the form comes and it is a rehash of all the questions I'd already answered - nothing in particular to focus on my sports car. It took me over an hour to fill out the ridiculously long form (had to be over 6 pages or more). I mailed it back and... nothing. No more calls from this local GEICO office, no response from GEICO corporate, nothing. I'd been ghosted by them. If GEICO doesn't want to insure this vehicle, just come out and tell me. I'm a retiree - I can handle it. Don't waste my time with this form only to never contact me again. The emails, the phone calls - they all stopped. After I got no response I figured out they just wanted me to go away, and were hoping their form would scare me off, but weren't able to tell me up front and avoid wasting my time. Went with a local independent agency who represents a NY-based underwriter, so my premiums are actually employing fellow NYers and I'm saving similar money as I would if GEICO deigned to pretend I exist. I like that. And, we discussed my sports car and I was offered advice on how to have it insured. Professional - the way I would expect to be treated. GEICO could learn something from this independent agency.

10/10 customer service. Saved me a ton of money with renters and car insurance and we're very…read morehelpful after my car was damaged in an accident.

From the owner: We have a genuine desire to help people and we pledge exceptional customer service. We are here for…read morewhen things go wrong in life and help you plan for when things go right. License #: NY-LA1287584, NY-PC1287584

I am a small company 1 car went there for livery insurance. I had to renew and literally waited…read moreover a month for a quote. i stopped in twice. Both times was put off. i went with another company. I called them to tell them and it was of course my fault. I am a limo or a taxi, if you care and want to get me a rate, give me both quotes. My current broker insurance in 24 hrs. Wonderful inbox me if you need it and I will give you the name and number

From the owner: Welcome to 2001 Central Insurance Agency!…read more We are a full service, family owned, property and casualty insurance agency with locations in Schenectady, Guilderland and Malta. We are proud to serve all of New York state for both personal and commercial needs. As an agency, 2001 Central Insurance Agency has the freedom to competitively shop for your insurance needs to multiple companies on your behalf. Regardless of your insurance history, our office has the ability to use our years of industry knowledge of the insurance marketplace to find the insurance companies willing to compete for your business. Let our experienced staff of insurance brokers guide you through all aspects of your insurance needs, from finding you the coverage you desire at the prices you can afford, to ensuring that you are treated fairly in the event of a claim. Ask us about the multitude of auto insurance & home insurance policies we can individualize for you! We cover Albany, Schenectady, Penfield, Poughkeepsie & beyond!

The worst choice for Medicare coverage. Constant coverage glitches causing denial of benefits. Over…read more1 month and still the problem is not fixed. It is impossible to ever speak to a supervisor as they seem to be in a month long meeting...

The owner of business Ryan messaged asking for phone number to talk. I gave with warning that I…read moredon't want to talk to call center people. A call came at inconvenient time and I got a voice message asking me to call a number for, what else, call center! Go fidelis! Keep doing your absolute worst! Update:went to get medicines. With no explanation they reversed their decision to make me fill 6 tablets once and 24 tablets next and so on in a cycle. Now I get 30 tablets each refill which is correct way. So who is going to return me $70 I incurred in the two months I had to get refills in the weird way? And what about the approximately $2800 that I had to pay from pocket because they refused to provide me insurance from January onwards even after I paid the premium? Thanks Yelp! You are moving mountains of obstacles!