I have many rental properties. I was interested in using Graves. I asked Bob for a quote. His…read moreresponse was condescending. There are many ways to turn down business from potential clients. If you are an insurance agent, I would urge you not to use the rhetoric that Bob did with me. I've never met Bob. I don't know anything about these people. His first email to me reads verbatim as follows: "Jonathon- How many other independent agencies have you contacted to write your policies? If more than just us, we politely decline. Our agency is built on trust with our clients to know that we are providing an important service for them and not just selling a policy on price. Thanks- Bob" What the--? Excuse me? Why should I trust you, Bob? Should I know about the elusive Bob by reputation? Does everybody else already know Bob? Am I missing something? I must be missing something. How did Bob get clients at all this way? I know insurance is completely necessary. That's why I reached out in the first place. It is needless to say that I won't be asking Bob for his business again in the future, not that he'd respond kindly even if I did. Save yourself the time and don't email Bob for a quote.

We all need insurance. That's a part of life (at least for us responsible types)…read more I used to use the online companies. It was OK, but I always felt like things were missing. I found an actual agent, but wasn't getting the fair treatment and honesty I needed. Then...I found Graves Insurance. Now my insurance costs are lower than they have ever been, better than they have ever been and when I have a question I just make a phone call and things are taken care of. This is how I envisioned insurance. I have a house, apartment, 7 cars and a motorcycle. Graves saved me over $1000 a year on my homeowners, a few hundred a year on my car insurance and made things simple as pie to understand. Now I have the confidence of being properly insured, but without the feeling I'm throwing more money towards it then I need to. Thanks to the Graves Insurance group. This is insurance done right!

The worst insurance company I've ever worked with. No one will answer your phone calls and even if…read moreyou leave a voicemail no one will return your calls. After you cancel they will continue to charge you. I had to go into the office to get my money back and when I showed up no one was in the office. If I could leave 0 stars I would. They do not care about their customers.

Luke Milla is a great insurance agent to work with, very friendly and welcoming. He is very…read morepersonable and offered great solutions, ensuring I have the best coverage for all insurance needs. I am completely protected and happy with State Farm. I will refer all my friends and family to Cody Saebens - State Farm.

Unfortunately, we've have a lot of auto and homeowner policy needs after the sudden death of our…read morecar, complications with selling our home, etc. Ed and Joe at Naeger are great, local people with incredible customer service. We started using them in 2009 for our auto and homeowners insurance after a giant national company (rhymes with "Hate Farm") hiked our rates over 20% without a peep or us filing a claim, saying the costs to insure STL historic homes had increased as much in a single year (2008, when the values of home were decreasing). A neighbor of ours recommended Naeger, who immediately found us several cheaper policies with the same amount of coverage. When we wanted to continue coverage on our unoccupied home and our insurance company didn't cover unoccupied property, I'm sure they could have made more money by writing us a new policy. Instead, Joe called the company and convinced them to bend the rules to help us. An insurance company, bending the rules to help someone, you say? It was magic - bizarre and amazing magic! These folks are easy to deal with over the phone or email and respond to you after business hours without a second thought. In summary, they are a convenient, local, friendly, business with low prices and a high level of customer service. I highly recommend them.

In years past, we had wonderful, personal communication. Now I have to pester and pester in order…read moreto have simple questions answered much less assistance with my insurance. Have to leave and go to another company who cares about their clients. Too bad because we really loved Norbert, may he rest in peace.

I am no longer a client of Crawford Butz and cannot recommend them to others. We had our auto and…read morehomeowner's insurance through them for 8 years. Our premiums increased each year, even though we did not file claims. After switching our auto insurance to another company with much cheaper rates, Crawford Butz simply dropped our homeowner insurance. I contacted them several times in an attempt to see if they would drop our premiums to match quotes that I received from other companies. They refused to match these rates and sent a very nasty letter, with a number of grammatical errors to inform me that they were dropping my homeowner policy. I would not recommend them to anyone that I know.

I called to get home insurance quote and barely started the process as they were very upfront and…read moresaid they can't offer lower cost for us since they start out at higher coverage. I appreciate the honestly and not wasting my time just being super straightforward.

Lori found me a great quote ! I just bought a new car and I just wanted to take a minute out to say…read morethank you Great costumer service ! Michelle Hammers

Eric and Dave have helped me with multiple policies over the years and always find the best rate…read moreand save you money at the same time it doesn't get any better than that!

I'd give zero stars if I could. The office didn't call back when the sump pump flooded the…read morebasement. After finally getting ahold of them, the gentleman on the phone was rude and condescending. I still made an appointment for him to come see it. He showed up 2 hours late with no apology or call to notify me of his tardiness. I'd never suggest using them.

Top notch service by both Mike Skelton and Malcolm. Appreciate the guidance and exceptional…read moreservice.

Malcolm helped me save $70 a month on car insurance, with better coverage! He was also very…read morecourteous and knowledgeable, I am grateful he made this process much easier for me.

I have my business insurance through the Dan Yoest agency. Premium runs about $10k per year. The…read morevery first time I have an issue I am told that I am not covered for that even though I had very specific conversations with the agent where he clearly stated I was covered. The issue was turned over to the claims adjuster at the insurance company. I had several email discussions and phone discussions with the adjuster, final decision was no you are not covered. This took roughly a month. Think I heard from the agent in that time, NO. Think I heard from the agent after the decision was made, NO. The only time I have heard from the agent was when it was time to collect a premium. I would avoid this company and not recommend anyone use them. You will be told one thing and your coverage will not be there.

The Yoests are so friendly and helpful. In fact, everyone in the office is easy to work with. It…read moreis nice to have a local agent who knows your name, and helps you on an individual basis. I much prefer talking with a human being over an automated system any day. I would HIGHLY recommend their agency for your insurance needs.