I don't usually review even when I have bad experiences but this review has to go out there not…read moreonly to help others who book Alfa cabs but to prevent other drivers taking advantage of passengers and putting their safety at risk. Let me start by saying this is 3 of 3 poor incidents I've had with Alfa cabs but by far the worst. The first incident was similar to this and the second I had the cab cancel with no alternative arrangement offered within 3 hours leaving us stranded and out of pocket. Let me say that when travelling to the airport we haven't had issues but it's the journey home where issues arise and ruin the experience. The experience started by an ever so slight delay (half an hour) which  Alfa cabs are supposed to monitor and tell the driver. When we touched down in Gatwick we hadn't received any correspondence so I called to inform the company we had landed and they put me in contact with the driver. Due to unforeseen circumstances we were prevented from leaving the plane for another half an hour incurring us a £7.50 late fee which wasn't an issue as it states this is the case on the website. However it all started to go wrong when I began to contact the driver who called me and was very unhappy at being made to wait hours which  shouldn't be the case as the company are 'supposed' to inform their drivers of any updates to flights etc so they're not made to waiting. When I met the driver, before getting in the cab, he starting trying to renegotiate the price to which I stated we were going to stick with the price agreed at the point of booking, after some back and fourth he eventually let us in. To pay the late fee we paid the parking as well as bank transferring the remaining price however this wasn't good enough and for the hour + journey the driver shouted at us demanding a tip and to pay 10-15 pounds more for other parking fees which if you read the T&C's from the company aren't incorporated in the price, something I repeatedly told the driver. We even had to call the company who hadn't stuck to their policy and took off the first half an hour and charged us a double late fee, something they amended by taking the price down to what it should've been. During the hour journey the driver shouted at us insulting our age, ability to pay money and threatened multiple times to pull over on a smart motorway  (no hard shoulder) to clarify the price with the company despite this being illegal, dangerous and only for use in emergencies. This wasn't the only issue, the driver wasn't fit to drive and was swerving on the motorway whilst holding his phone in one hand and driving with the other. It got so bad I had to inform the driver that this was dangerous and against the law which he initially listened to but then continued to go on the phone throughout the journey. As previously mentioned the driver demanded a tip before the journey had even finished. At one point I even began recording on my phone as I genuinely believed the driver would leave us stranded on a smart motorway, during this footage I got the driver demanding a tip, insulting our age and asking for more money. It was only 2 minutes out of an hour journey where the driver non-stop demanded money. Towards the end of the journey I made it clear I wasn't going to be bullied by the driver to pay more money, the driver then went back on his promise to call the company to clarify the price, something I'd already done during the journey, making us think he was threatened to do so to try and intimidate us to pay more money. On another note, following the booking of the cab I phoned Alfa cabs to confirm the price writing it down as I was told. Upon meeting the driver the price had changed from £55 to £62 not including any late fees, I decided not to fight this as after calling the head office they stated this was the price from the get go, meaning an admin error must've been made to cause this. To conclude, it is clear the drivers of this company are extorting multiple good willed customers under the guise that they must pay for parking and pay way over the odds for being late. My advice for anyone looking to book with these guys is to avoid the return leg as the cab drivers aren't following the rules, breaking agreements and attempting to intimidate passengers. It's clear that the admin side of the business needs to improve the quality of the drivers to avoid the one thing you wish to avoid and that is putting passengers at risk through poor, careless driving whilst keeping passengers stressed throughout the entirety of a journey. The driver of this journey was a Mr Mirzada with the a Volkswagen Sharen with it's reg ending GZH.

I used Alfa cars for the first time on 15th October. Ruislip to Gatwick £56, about the same as…read moreother mini-cabs firms in the area. What I liked about them was that shortly after making the booking I received a text to confirm what I'd booked. On the day itself, I received another text (at 04:45) to say the driver would be with me shortly. And sure enough, she turned up on time and got me to the airport on time. This was the first time I'd had a female taxi/mini cab driver. It's so nice to see women entering areas of work which traditionally have been monopolised by men. Well done Alfa and well done the woman that drove me to the airport!

Based on just one use of this firm they cannot be faulted. Prompt service, a good car, and timely…read moretext messages to update me. They also have an online service that allows you to see where your car is when you were waiting for it.

Just awful, booked a cab for the airport the night before so timescales are critical, got a text on…read morethe day saying they would be 10 minutes late, driver turned up 45 minutes late, he told us he was only just given the job and knew he would be very late but was told to do the job anyway, this indicates a very poor level of management, avoid at all costs if you need a reliable company

My mom and I were picked up at Heathrow by Singh. He greeted us with a big smile, and assisted with…read moreour luggage out of the airport. The car was clean and smelled good. I believe he got us to our hotel quick as any driver could have. Would absolutely ride with 247 cars again with Singh!

We decided to try Celine Travel because the reviews on Trip Advisor were so great. We were…read moreimpressed and treated very well by all of our drivers, so thank you Celine Travel! We were visiting London for three weeks as our dog was having heart surgery at the RVC in Hertfordshire. We needed a ride to the hospital for his visits and our ride back to the hotel to take him home after surgery. Celine Travel had a very easy to use website that let you specify how much luggage you have, and what size of car you will need. They were VERY nice to us and our dog. Our dog is very well behaved in the car, but it's hard to find drivers in London that are dog friendly and willing to risk the cleanliness of their car. We had numerous Ubers cancel as soon as we told them we had a dog. Catalin Neascu picked us up at the airport and dropped us off when we left. When we arrived at Heathrow, Catalin was waiting for us at our Terminal and helped us take our luggage to his spacious car. He made sure we were at the right Terminal when we left as well. Iulian drove us to the RVC (and was knowledgeable of the area). We had a lovely conversation about dogs and electric vehicles which made the drive interesting and funny. Robert Pop was a trooper because he drove us through fresh snow even though his car wasn't the best fit for snow. The pricing isn't that much more than an Uber, so I highly recommend booking them online or calling them for the peace of mind. We paid ahead of time with PayPal every time and got multiple emails confirming that our driver would be there and who our driver was. Thank you, Celine Travel! If we ever fly from Seattle to London again, we will be in touch!

We booked the car few days prior to our trip, just to make sure that we get a baby chair, or else…read morewe could have just called an Uber... That was clearly confirmed on their website. The car arrived without a baby chair, and when I called the office they told me that they are not obliged to provide a baby chair. When it was clearly confirmed in my booking that I get the baby chair. The owner of the company tried to put the blame on me, accusing me that I did not read their terms&conditions in details. The worst part was that she was truly hostile and impolite (just try calling for any issue and you will notice the welcoming tone!!) moreover, she criticised my accent and the fact that I was a "foreigner" (like her mind you!!!) which is clearly racist. All of it not to apologise and accept that they were wrong. And on the edge of "legality" by accepting a trip with a one year old without a secured chair... Bad service!

This is a realy bad service and I can't recommend this. I…read morebooked a taxi online these days at Monday at 5 o'clock in the morning. And I got a confirmation mail with the name of the taxi driver. But at monday I didn't get a call from the taxi driver, there was no taxi in front of the home. I had to search very fast for another taxi and almost I missed train and my flight.

An awful and very stressful experience we had. The cab was supposed to pick up myself and my spouse…read moreat 04:30 on 5 April so that we could catch our train to France. However, at 04:20 the cab company phoned me saying that the car was broken and I should call another cab company to arrange an alternative transportation. The operator was very rude and was persuading me that it was not his fault. This was absolutely unprofessional and ridiculous. What is the benefit for me to order a cab one day in advance? None of the other cab companies could arrange a cab within the short period of time and the only choice we had was to run to the street with two large luggages at 04:30 AM. Luckily, we managed to catch our train in the last minute. Otherwise, I would try to seek legal help to make this cab company pay for the loss.

I use this cab service a lot because they are reliable and reasonable and offer a good price to the…read moreairport.

2 airport pickups 2 total disasters. First time 1 hour late did not have our childseats we had left…read morewith them and did not have suitable others Today 1 hour late and our child seats look to have been used by others or just abused I will never use them again for an airport pick up.. Ok if you have to for a short journey that's not important Drives barely speak English which does not help

My friend recently moved a bit further west and from where I was in London, a quick jump to the…read moreMetropolitan Line and a ride out to Harrow was the easiest way to get there. It's a nice station that is a bit more "overground" than "underground", meaning that it just doesn't look like a Tube station. Pinner is in Travelcard Zone 5, between North Harrow and Northwood Hills on the Amersham/Chesham branch. Trains from here into London go to Baker Street and sometimes further. There is a staffed ticket booth and automated ticket vending machines as well as the usual ticket barricades and Oyster readers. Surprisingly, this station is completely step-free, which earns it a fourth star in my rating guidelines. Just outside and across the way is a full-size Sainsbury's and a mini-cab taxi office is attached to the station. Note that the Tube does not run all night. There is a last train into London,generally between 12:00-12:30 am on weeknights and 11:30-12:00 on Sunday's.

My local station. It serves the Metropolitan Line and is on the Watford/Amersham/Chesham branch…read more The station has been upgraded and boasts lifts thereby allowing step free access. During peak times,only All Stations or Semi-fast trains stops at Pinner so the frequency is but less compared to Harrow-on-the-hill but not a big issue. If I happen to get a slow train I jump into a fast at Harrow-on-the-hill. The southbound platform has a news agents and also toilet facilities reminding one of how stations were in the past. A good mix of old and new the station is a small two platform one. The main entrance to the station is to the south-bound however the northbound has an exit which is open during peak times which is convenient for me. The station car park is huge and is attached to a large Sainsbury's.