Our dog is large - 129 pounds as of Tuesday. He is also uncooperative in Veterinarian offices,…read morewhere he gets a little snappy and defensive. As he is a rescue we don't know all his history that might explain his behavior, but have learned that blood draws require sedation. Baxter County Animal Clinic was the sixth vet's office we have visited, and by far the best experience we have had. They understood his reluctance, and, rather than get him all worked up, sedated him, first inter-muscularly, and then into a vein. Blood drawn with little drama, and, after an extended recovery period where we never felt rushed to get him out of the office, Cinco was on his way home. Compassionate, smart care. So glad this clinic was suggested to us, and happy that our not-so-little troublemaker has vets that "get" him. Extremely reasonably priced was a bonus. Highly recommend this clinic.

First off...Dr Shed hit my puppy with the door not once but TWICE as she entered the exam room…read more (The rooms are super small..so maybe they should change the doors to open out instead of in) I'm sure this happens to everyone that visits this clinic. I also had my black and tan coonhound with me to have her anal glands expressed. I wanted to be taught so I could do it at home. her response "I have yet to see a pet owner become successful at it, plus it's pretty gross." (lady, get off your high horse and stop being so darn presumptuous) She has no idea who I am, what my experiences are, and what I'm capable of handling! Her assistant also pulled on my coonhounds leash, choked her, and even tried dragging her.. this is completely unacceptable! I yanked the leash from her hand and was appalled that I had to tell her not to do what she was doing. Back to my puppy: She gave him his last puppy combo vaccine and his first rabies shot.. SHE MADE HIM WHIMPER AND CRY OUT BOTH TIMES!! He's never felt discomfort or made a peep with his other rounds of shots! Mind you, she labeled the combo vaccine "the parvo shot," and I corrected her, and she popped back with "simplified" (this isn't a simple thing. I need to know you are giving my fur baby the proper vaccines.. this is supposed to be his last round of combination puppy shots. Your clients deserve to know in detail what they and their pets are getting.. not your "simplified" lazy& abbreviated version) She, right off the bat, insulted me and my puppy by saying she didn't understand the whole doodle craze, and why couldn't people just leave it at standard poodles like HER dog. (REALLY?! this is how you start your relationship with a NEW client?) She then proceeded to ask me if I planned on keeping my male puppy intact and I said possibly..bc he's such a rare color and exceptional breed (whoodle) his stud fee can range from 1k to 2k. She offered unsolicited advice..."Well, you better make sure the dogs are all health tested for burcellosis (stds), etc. I told her my dog came from a VERY reputable breeder (not from this area), and she would be arranging the pairings with healthy potential breeders that are most definitely health tested, including burcellosis. She said not to count on the breeder doing that testing bc SHE highly doubted they did. That most didn't (AT THIS POINT I AM HAVING TROUBLE NOT GOING OFF ON HER.. BUT HAVE DECIDED WE WILL NEVER DARKEN THIS VETS DOOR AGAIN AND WE NEED TO MAKE A VERY QUICK EXIT) she gave me a hard time about my other dogs records that weren't transferred over completely.. and kept trying to push for an exam, but I declined several times... I decided to make this horrific experience known publicly so others can make an informed decision on bringing their beloved pets to the likes of her. Dr. Shed, you have no bedside manner. You are rude, condescending, presumptuous, and overall, a toxic human being that will never see me or my angel fur babies again.

They where amazing! I thought my dog would need to be put down from the cost and complications ive…read moredealt with since he was a pup! So bad i gave him to a friend!! Who found Dr. Wendy Smith! Not only was he in pain but had extreme fear aggression from other vets locally and had to be muzzled before even entering a building for care! In 1 visit everything changed! He walks in happy after major surgeries! His condition's are completely gone and his meds are affordable and maintainable now. Unbelievable the difference a good vet can make! I cant say enough good about her and her staff! But i recommend her to anyone with pets! Especially new pets! Save them from experiencing vet fear all together and start them off right!

I am so happy to have found such a great vet! Dr. Wendy and her staff have taken such great care of…read moremy two fur babies! I could not be more pleased!

Service was not what was expected. Scheduled surgery, was…read moregiven a card with date and time. 3 days before I was told they didn't have us on the schedule. Other situations lead us to find a vet we could work with.

We started with these Vets almost 7 years ago when my pup was just 12 weeks old. the Vets are…read moreincredibly caring and loving. But good grief,, the staff is another matter. Picked our sweet cairn up from a teeth cleaning. His backside was covered in poop, dried poop. They had let this poor boy sit in his own feces for some time for it to be dried. I went back in and told them the issue. They handed me a roll of paper towels. We have a 45 min drive home, had to ask for cleaning supplies! Then the front desk is just rude. Called to order his 6 months of Nextgaurd (not cheap almost $200) before I could say anything she bit my head off stating we can't hold it. I let her grumble and said even if I pay for it you can't hold it. Oh well that's different. Try listening before you bite the hand that helps pay your wages. I'm sad to leave Sara but your staff has me looking for alternatives. Hateful is not good for business!!!!

We have been fortunate enough to have had Robyn as our vet since she first started in our area. She…read morehas cared for 4 dogs so far: has seen us through surgeries, adoption, aging and euthanasia and cremation. She has handled it all with compassion and skill. Make that a 5 plus.

I have 3 dogs; one is 14 yrs old - she gets the very best treatment from Dr. Robyn and her team. I…read moream so glad we found this awesome vet when we moved here. All the vets are good and will take excellent care of your animals!

Yes! This guy can be gruff at times. I told many of my customers when I ran a kennel and they would…read moreask for a vet referral. Are you going for his bedside manner or to have him help your pet? He is the best Vet in the state once you get past his Gruffness. Thanks Doc for all you have done!

I took my Lola in for breast cancer tumor removal, i used a gofundme and got vouchers from the…read morehumane society to be able to afford it. While DR Connor was doing the surgery he found that she had endometriosis, so he cleaned that up and fixed her *we knew he was going to fix her, we didn't know about the endometriosis*, then he realized she had hidden "tooth buds" in the very back that were abcessing, so he pulled em..... So when she came home after recouping for a couple weeks it's like she has bathed in the fountain of youth! She is so very happy I didn't know how much pain she was in ‍. they didn't even make me pay for the extra things he fixed so very very thankful

Your practice of UPcharging has severed our trust. Though the care was adequate, the difference…read morebetween the negotiated price for surgery and the actual price charged is unbelievable and sad. ($400.00 is a HUGE gap). Respectfully, Barbara Lucas RN,BSN (retired).

Went in today to have my dog seen for his GI issues he has been having for a month or so. This is…read moreafter trying out two other vets and wanting to come in to a hospital for some imaging or colonoscopy to get a visual look at my dogs GI tract. The vet, Dr. Smith, heard our story, looked at a picture of my dogs stool and seemed a bit off and asked why didn't any other vet give us meds for our dog and said it was obvious colitis. After he offered meds he then stated he is the owner of Animal Health Center. That was my dogs old vet until they cancelled us due to a review and the truth about Judy's Crematory services we had problems with after putting my service dog to sleep. He said because of my complaints we are not welcome there either. He did however at least give us the meds our dog needed. He said since I had been to two vets and was still looking for another vet service to help diagnose my dog I would be a problem. Is it wrong to go to a hospital to see about advanced imaging? He gave meds we didn't get elsewhere but held it against me that I kept trying for my dog. Sorry I care about my dog and will fight and pay to get him whatever care he needs. I tried to give our side of the story, he didn't want to hear it. He stated vets are busy and don't have the time to deal with issue like mine. Maybe just people like me? Actually made a veiled threat about how he isn't as nice as Dr Niess. A few times at that. I honestly think if he wasn't talking to a 300 lb 6'1" man he would have been more of an ass / bully. My wife noticed his attitude so it wasn't just me. She said she felt threatened by the way he stared her down more than once while clenching the desk so hard his knuckles turned white. The lady from SF that reviewed him was probably right. Actually had the owner of the vet office face to face and he had zero interest in the problem with my dogs ashes being less than half of the proper amount. Said they use Judy's for years. I guess that makes her honest and professional despite the evidence against that. Amazed but not surprised.

Please think twice if you have a small dog. I have boarded my large dogs and other cats with them…read more They may be great with cats and big dogs, but I would never recommend them for a little dog. I had to go to Cleveland Clinic in Ohio for a pancreatic cancer biopsy and left my cat and little 6lb Yorkie with them thinking that boarding at an animal hospital, she would be in the best care. I left both, the cat and dog, with their favorite foods, toys, etc. When I called to check on them because we are rarely apart, I was told everytime that they were "both doing great!" My little Yorkie acts like she is the most beautiful princess when I groom her. I make sure she feels extra special before I do anything that might frighten her. Before leaving her anywhere, I check her ears, make sure her bottom is trimmed so that she stays clean back there, and groom her little face a little closer so that she doesn't get food build up around her little mouth. When I picked her up today, after a week at Spring Park, her backside was terribly hot, red, and swollen, had NO hair on her butt and the back of her upper thighs, and there are three bloody sores in that same area. The inside of her ears look purplish red. (They said she was scratching at her ears, which they only addressed the day I was picking her up! Again, if she was having issues call me or tell me that when I called to check on her. She had some kind of powdery substance on her coat. Did she pick up fleas while she was there? I keep her on a monthly flea treatment. So why the powder. She looked awful when I picked her up from them. Her coat was dull. She just looked so nasty and bedraggled. I have picked up strays that looked better. I have boarded her at other places for longer times (3 weeks when I had back surgery, etc) and she acted like she was mad at me, I'd buy her a new toy and she's over it. Never has she looked this bad or neglected. They said she had a UTI, but if she was peeing frequently in her cage or wetting herself, why didn't someone call me. The things wrong with her should never have gone unnoticed at an animal hospital. I don't know if they put her in a dirty cage, left her laying in filth, didn't clean her cage or what, but she definitely looks neglected. She has the signs of a dog that was fed, left unchecked and in filth. Again, this might be what you would expect from a neglectful boarding facility, but not at all what you would ever expect from an animal hospital. I left her with them in good faith, thinking that she was in the safest, best place possible until I could get back to her. I was wrong. The experience was horrific. My fiancé actually cried when he saw her, which shortly turned to outrage.

I live out of town and brought my 6-month-old puppy here for a simple nail trim. Unfortunately, it…read morewas one of the worst experiences I've ever had. I understand puppies can be nervous, but I was shocked by how my dog was handled. She was forced onto her side while she was squirming, and then another employee came over, grabbed her collar and twisted it to try to make her stay still. I was seconds away from taking my puppy and walking out. They said they would try again, but the second attempt wasn't any better. They also told me, "It's the owner's fault for not having a calm, trained dog." My puppy is only six months old and is still learning. I expected patience, guidance, and gentle handling--not blame. To make matters worse, one employee also said, "We probably won't ever see you again, so this won't be a problem next time." After all of this, they wanted to prescribe medication to calm my puppy for future nail trims. From what I witnessed, the issue wasn't my puppy--it was the way she was being handled. Animals deserve to be treated with patience, gentle handling, and low-stress techniques whenever possible, especially young puppies who are still building confidence. If you bring your pet here, I strongly encourage you to stay and watch how your animal is treated. I hope this review encourages the clinic to improve its handling techniques and training so other pets and their owners don't have a similar experience.

My dog started vomiting yesterday. It turned into a terrible diarrhea. He just had all his boosters…read moreat Tractor Supply a week before. however under that Vets advice i started a food from the same brand with grains. I brought the products. Dr Felice said since I didn't do a gradual change, it got his gastrointestinal system messed up. This Dr spent so much time with us talking about dog foods and giving our dog the best Look-Over! She said his coat was very nice and otherwise he is a very healthy dog. We received one med for diarrhea and one med for vomiting ONLY IF he vomits. She's a kind and caring, soft spoken calm Doctor. I'm SO GLAD THAT I DID NOT PAY ATTENTION TO ANOTHER'S OPINION. I heard about this clinic from word of mouth. Thank You Dr Felice!! Our Baby has a great Dr!!

This vet does not let you go back with your animal no telling what they're doing in back with…read moreanimals crying and screaming when they took my dog into the back and then later brought her out to me under anesthesia with a broken pelvis this is a horrible vet.