Lauren at Mortgage Masters was a dream mortgage broker. She is personable and bright and from the…read moreget go made me and my wife feel welcome. From start to finish we were in good communication with her, she explained the process and walked us through the details. When snags came from the underwriters as they always do she smoothed them over for us. We couldn't imagine doing business with anyone else. She is truly a one in a million.

I came across John Porter w/Mortgage Masters when I was purchasing my current home 5 years ago…read more John is like having a family member in the business. His knowledge base is unparalleled and he treats you like family. His availability is unmatched and he's generous w/and eager to share his knowledge. I'd not talked to John in 5 years, but recently, I got into a 'situation' w/a contractor. I contacted John for some pointers since the 'situation' could affect my credit and I wanted his expert input. Within the day I had the information I needed and am moving forward confidently. When John got me my loan 5 years ago, it was an absolutely PAINLESS process. His processor Brenda was gracious, helpful and extremely skilled. Since my home purchase 5 years ago, I've steered many to Mortgage Masters because a home loan doesn't have to be painful. I'm a professional myself, quite particular and Mortgage Masters FAR exceeded my expectations. Do YOURSELF a favor and give them a call when you're in the market for a loan. You will not be disappointed. And no, I'm not a family member of John's, but the way I was treated makes me feel like one.

Dan is super knowledgeable, responsive and always available to answer questions (even taking…read more a call from me when he was on vacation!). His monitoring of market trends and transparency with rates helped me feel super comfortable with my first home purchase. Ember was great at communicating everything clearly and the team made the whole process easy and seamless!

This wasn't our first mortgage but it was the first time we realize how much of a different a great…read morelender can make. Dan has been very communicative and reliable throughout the process. We went through multiple options while Dan and his team working efficiently to make sure we could secure a loan we are comfortable with. He really made a process that was stressful in hindsight went by smoothly. I'd totally recommend Dan to anyone looking for a mortgage.

I'm a realtor and I love working with Nichole! Nikki is easy to work with and always gets the job…read moredone fast! She is known for her quick 14 days closings and that's been the winning factor for many of the mutual clients we have. I'd highly recommend getting a pre-approval done with Nikki if you are looking to buy! She's a truly wonderful mortgage professional!!

We used Nicky for our new mortgage this summer. She wasn't easy to get in touch with during the…read moreprocess but we closed on time. However, she told us we could easily re-amortize after closing on our other house. Since closing she has not responded to emails, phone calls, or messages left with her assistant. We're now told we cannot re-amortize our loan for some reason. She won't respond. I do not recommend.

I bailed out on a refinance after three months of being told that this is the current standard of…read moreservice. If it is, ok. I can't refute this. They said (as I knew) "It's not you". In 2021 ( my belief) your only REAL vote is your wallet collection of "Presidents" (The Benjamins, for example) Companies pay close attention to trends as to how money is spent. If you have no demands for your money, soon you will have no service. Kiel: Inconclusive.

Avoid Kiel mortgage at all costs. Here's what happened to us: we were told to modify our loan…read moreapplication. First closing date came and went. We were told to modify it again. Second closing date came and went. We were told to modify it again...third closing date went by, and we were then told that our loan was being denied...with no explanation whatsoever. We consequently lost our dream home that we had spent months searching for... we are also out the $3,000 we had to pay for the inspection, the appraisal, and the earnest money to the sellers for the delay / extension. Kiel mortgage caused us an unprecedented amount of stress, anger, and heartache. They did not communicate well with us at any step of the process...we always had to deal with a "middle man" who wouldn't return our calls until 4:50 pm on the supposed closing day, if at all. Their incompetence is incomprehensible... we actually feel victimized. This has drained us so much we don't have enough energy to fight with them and still look for / buy another home, so we are moving on. You should know that we have perfect credit and have paid off other properties... we are in shock that this happened to us. You should also know that we were "pre-approved" by them, which we now know means nothing at all. If we could give them zero stars we would. Take our advice and take your business elsewhere... they are not worthy of your trust. Response to comment below: Yes, it is absolutely Kiel Mortgage we're writing about. The reason you can't find my name is that I wasn't the primary on the loan, but my signature was required... three times, due to Kiel Mortgage's ineptitude around closing. We forgot to add that after you caused us to miss the first closing date, you said you could do the second one, at a significantly higher interest rate. We were not at all happy, but it was our dream home, so we reluctantly agreed, which ended up not mattering, since you didn't keep your word. I'm sure you would really like us to remove this review. Maybe now you have small taste of what it's like to really, really want something and not get it, like what you caused to happen to my friend and his mom (who now has to move into a trailer, by the way). So yes, it is Kiel Mortgage who is responsible for this fiasco, and no, we will not remove this review. People need to be warned about how you operate. Finally, don't respond to this post again. The only way we will ever interact with you from now on is through lawyers.

Keane is amazing! I can't even describe how personable and truly caring he is. He spent a long…read moretime discussing options as well as giving me a masterclass on personal investments.

Found this place here on yelp and with the 5 stars, I was quite disappointed with my experience…read more Keane replied to my email inquiry right away and I sent him my mortgage info to refinance. He then sent me to his associate Ryan. I work night shift and don't have a lot of time to call so email works better for me. Ryan didn't call on the scheduled time so I sent him an email telling him to call me on a Wednesday. He calls me instead on a Tuesday. On the phone, he sounded uninterested and pretty much told me that I already have a good interest rate at 3.5%. He was not ready for my questions and he agreed to send me more info about lowering my rate and shortening my loan term. Never heard back and it's been more than a month.

As a first time home buyer, Jessica and her team have made my buying process very smooth and…read morestress-free with excellent communication and processes. She's always on top of everything. I highly recommended her and her team!

Jessica and her team were amazing to work with! She is very knowledgeable, professional, and…read morededicated to her clients. She really went above and beyond in her efforts to help me get my offer accepted. She and her team communicated with me every step of the way and made sure that we had a smooth closing on a very tight schedule. Such a pleasure to work with, I would 100% recommend!

I highly recommend Rhonda for your mortgage needs. Maintained a high level of communication…read morethroughout the process.

I made a call to Rhonda on a Saturday morning, she answered immediately. I was feeling like our…read morecurrent VA Lender was not making me feel confident as I had to correct figures each time they sent me revised docs to sign. Their answer was don't worry it will be correct on the final docs , how is that making me feel confident. My call with Rhonda gave me more confidence and while I couldn't move forward with her without changing our closing date, I will remember how honest, courteous and immediate her response was to me. In the 5 weeks working with my Lender, I've gotten 1 raspy cell phone call and numerous robo emails saying they need more items - which they didn't, and I've gotten some strange bot like spam emails since signing with my current lender. ****I will not hesitate to call Rhonda next time, she gave me more customer service in 5 minutes than I've gotten in 5 weeks.***

I met Brian when he taught a section of the Redfin (free) real estate class. I was impressed with…read morehim overall, and arranged to meet with him to discuss financing for our first-time home purchase. He came out of his way to meet my husband and me on the weekend in our neighborhood (nowhere near his home or office), and he was super helpful and detail-oriented, and taught us all about the various costs and charges which can get quite complicated even to the detail- and math-oriented. In the end, even though BECU was able to get us a slightly lower rate, we still wound up going with Brian and his team because we felt that we were better taken care of. We were out of the country the week before we closed, but his assistant was so on top of it in getting all the documentation they needed before we left. There's no way a bigger chain like BECU or a national bank would have been able to close on the somewhat tight schedule we were working with. And Brian has been available for a zillion follow-up questions, as we require quite a bit of hand-holding during this process. I would not hesitate to recommend Brian and his team to anyone purchasing a home, be it for the first time or as an investment property. My real estate agent remarked repeatedly that he really seemed to have our best interests in mind, and was so helpful throughout the entire process. Can't recommend these guys strongly enough!

I had a seamless experience using Brian Thielicke's team at Cobalt Mortgage. I had previously…read moreshopped around with a few other banks including my credit union, but the response times were laughable. I didn't feel like my business was valued at those other places, so I gave Brian a call at Cobalt. From start to finish, they were there every step of the way and I was really pleased with how quickly they got back to me with questions and concerns. My transaction was not an easy one. It was a 4 month short-sale and most other banks would have given up, but Joni continued to follow up with me occasionally and Mary got my loan wrapped up and closed in 3 weeks once we had a signed contract with the previous lien holder. Brian was even able to find some special discounts that I qualified for that even my Realtor and escrow company weren't very familiar with. I was so impressed that I referred my parents to them and they are now in the process of doing a loan with Brian's team. Good job guys!

James Duncan at Cascadia was Awesome! We are very happy with the service James provided. We will,…read moreand do, recommend him for anyone looking for a mortgage. He was always there to pick up the phone for me and my realtor, he helped us make a couple financial moves that got us a better rate and lower closing costs, he answered my questions in language that didn't require a financial degree to understand, and was fast (we were able to close on the house early thanks to his thoroughness). We are in Spokane and James is on the West side of the state but that didn't seem to be a problem at least not on my end. Great experience with a broker that had our best interest in mind!

From the owner: Personalized Mortgage Broker services in Washington State from quote to closing. If you are…read moreinterested in Purchasing your dream home or Refinancing your existing home, I would love the opportunity to give you a no obligation customized quote. Duncan Jr., James R NMLS# 1505422, DBA Cascadia Mortgage James Duncan NMLS# 153071 nmlsconsumeraccess.org