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    Mike Dhembe's Chimney Sweep Service

    5.0 (1 review)
    Open Open 24 hours

    Services - Mike Dhembe's Chimney Sweep Service

    Fireplace cleaning

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    5 years ago

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    Enchanted Fireside - Buyer Beware!

    Enchanted Fireside

    (25 reviews)

    This was the WORST business experience I have ever had. If you value your home's safety, do not…read morecall Enchanted. The timeline of their negligence: Jan 15th Appointment: The technician replaced our thermostat and told us our 20-year-old stove likely had two more winters left. However, as soon as he lit the stove after the install, it began exhibiting smoke blowback. He told us it was "not a huge concern" and left. Current Issues: Since that "repair," the stove will not stay lit and requires constant resets. We are fully aware the unit is old, but we expected professional service to keep it running safely as promised. Dangerous Advice: When I called on Jan 30th to report the worsening smoke, "Tina" told me to wrap the piping in aluminum heat tape. My research confirmed this is unsafe and NOT a recommended fix for pellet stove piping. Zero Follow-Through: I was promised a callback on Feb 2nd. It never happened. I had to call repeatedly on Feb 6th and 10th to get any response. Hostility: During a 13-minute call on Feb 10th, Tina was aggressive and dismissive. When I told her the stove wasn't depositing ash and required constant resets, she literally asked, "Well, what do you want me to do?" The "Disappearing" Appointment: I paid a $100 deposit for a Feb 20th appointment (8 AM - 9 AM). When I called at 10:16 AM today to see where the tech was, Tina claimed there were "no notes" for our residence and blamed a "system update"--despite having already taken my money. This company is highly unprofessional and dismissive of fire hazards. I am currently waiting 3-5 days for my refund and will be filing a formal complaint with the BBB. Save yourself the headache and the risk--go elsewhere.

    We have had a great experience with Enchanted Fireside. We purchased a gas insert fireplace system…read morefrom them in 2020. They did a great job with the installation, coordinating with our plumber for the new gas pipework. Since then they have serviced the unit twice, and it continues to run great. They are always professional and courteous. We highly recommend them.

    Higgins Energy Alternatives

    Higgins Energy Alternatives

    (14 reviews)

    I needed a gasket to be replaced on my wood stove. I called and made an appointment for that. A day…read morebefore the appointment, I received a call from their service department verifying the appointment time and that they were coming to CLEAN my wood stove. I corrected her and stated that I only need a gasket replaced. She said she wold make a note of that. Next day, Marco shows up and reiterates that he is there to clean the wood stove. Again, I corrected him and stated that I clean my own stove and that I just need the gaskets looked at and replace the ones that need it. He stated that hid notes were for a cleaning but he would just replace the gaskets that need it. He only needed to replace one, the damper gasket, which is about a 10" piece. He was there 20 minutes. He said to wait a few hours before using the damper so the glue can dry properly. Since it was only September and wouldn't need the drive for a couple months, I told him I'll wait a few days. Marco said the service call cost $299 because he was there for a cleaning and his time there was up to 1 1/2 hours. I reluctantly paid him $300 for a piece of gasket 10" long and that took him 20 minutes to install (I know I'm an idiot). A few days later, I go to check on the damper gasket and I can't move the damper at all. It was out of its bracket and I didn't know how to fix it and didn't think I should have to anyway. So I called the number cell number Marco had on his card and it went right to voicemail and the voicemail box was full. I called Higgins service and told them the situation. They made another appointment for Marco to come back about a week later. He comes back and takes about 5 minutes to put the damper back in the bracket. Then he says the charge will be $99 for having to come back. I told him there was no way I was paying again. He then says that the damper was working properly when he left the first time (calling me a liar) and that he will take the hit on it this time, but in the future, I will have to pay the charge. I won't be an idiot a second time. There will never be a next time!!! Update: Upon starting the stove for the first time this year, the damper was still not working correctly. Took me about 10 minutes to figure out that one side was not seated correctly. Unbelievable!!!

    Knowledgeable, responsive, competent and friendly staff. Excellent selection of wood and pellet…read morestoves, motor sports equipment, chainsaws and line trimmers, etc. excellent service dept., fair pricing.

    Mike Dhembe's Chimney Sweep Service - fireplace - Updated July 2026

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