I felt compelled to leave a review for Capps Insurance - it's rare these days to find this kind of…read morepersonal, exceptional client service. We were in process of a refinance and at the last minute I had to scramble to transfer insurance, get information on flood insurance etc. and we were on a tight deadline to close. I spoke with Richard Capp, he was extraordinarily knowledgeable and helpful. He transferred our existing homeowners insurance to the new lender in time for us to keep our deadline, and despite knowing he would not be able to provide us the flood insurance because we did not have certain required documentation, gave me a ton of information to help guide us through the process. Truly can't think him and his staff enough!

This office has collected my money for several years of increasing rates and has never called to…read moresee if the coverage I have is the coverage I need, or if they can save me money somewhere with additional discounts I might be eligible for. This year somehow I missed the renewal bill. Instead of a call or message from Corbin and his office I got a cancelation letter. Since they haven't personally contacted me in years I chose to try another insurer to meet my needs. Corbin personally contacted the agent I requested (not me) and attacked his moral character, taking no responsibility for the poor service he's provided and trying to suggest they were unethical. Unethical for responding to a customer request to change policy holder by contacting his office to notify and discuss the situation. Corbin's office has yet to contact me to find out why I'm dissatisfied. Instead they're content to collect my money and attack anyone who threatens their easy paycheck. Instead the other agent messaged to apologize and suggest I stay with Corbin and his team, because they can meet my needs. Corbin's office is content to badger others, keep my money and provide no service. If negative stars were an option, it would be there. I could never in good conscience condone or recommend the character and conduct of Corbin. I only hope his other customers realize there's better service out there. He is not a reflection of State Farm. I've held policies with 3 different agents over the years.

Corbin has been wonderful to work with. He had gone out of his way to clean up a mess that another…read moreoffice created. If you are looking for a State Farm agent, Corbin is the best around!

I called this office at 2:00 pm and got an agent on the phone. She said that she would text me back…read morewith a notification and email my quote to transfer my insurance to a new state. I was very upset because my intention was to register my car asap. So the business closed and she hadn't sent the quote or followed up with me. This is disgusting part of Augusta service is mediocre and lacking a sense of urgency. When I did get a quote, it wasn't believable or to be transparent it was 3 times what I was paying previously. I felt out of sorts and lost all respect for this office. Pricey and my gut instinct left me feeling disrespected and distrustful of these incompetent agents.

Great service. Very responsive and helpful with any questions about our auto and home insurance…read morepolices.

We were recently reassigned agents after our agent of over 40 years retired to Mr. Sanders. We…read morescheduled an appointment with the idea that we might go with a different company than State Farm. We left with our cars now insured by State Farm and a savings of over 800 dollars on our home insurance. Mr. Sanders and his associate Ms. Evans were so personable and friendly that we immediately felt welcomed and at ease. Mr. Sanders went over our policy throughly (no one had ever done that) and ended up showing us how to get better coverage for less than we were paying. If you need a better insurance agency I can't recommend Mr. Sanders enough.

Sean is absolutely brilliant ! He made every single step of the way very easy and clear…read more He walked me through the whole process with an easy to do list. It was my first mortgage and I can't think of anyone who would have done a better job. I wholeheartedly recommend working with him, he will never disappoint. Thank you so much Sean, you are THE best.

My agent was Sean Collett!! He was AMAZING!! He made a way out of no way!!! My "big bank" was…read moregiving me the run around and what took them 30 days took shawn like 3!! If I ever have to purchase again, Sean will be on speed dial!!

I met Cory while I work at Goodwill, and I happen to be friends with not only himself but also his…read morewife as well. Been dealing with financial problems before and seek help from him. He has helped me from the very beginning from starting with making a budget to seeking advice with what to do in order to save money. He even gave me a book by Dave Ramsey, to which it does help me figure out how to deal with my finances and relieve my worries. He has been the BEST financial coach and helped me a lot and hopefully, which I recommend, he would help you too. And if I still need help or got questions or concerns, I still got his number in case. I appreciate him for everything and recommend that if you have any problems financially, don't hesitate to call him and he'll be willingly to help :)

A very professional group of individuals that care and are very talented. They helped my situation…read morein a very timely manner with the results to back it up, I will definitely be using them in the future.

Top notch. Ms. Norris-Li has a high level of knowledge, skill and understands clear communication…read more I also found that she works very hard for her customers for which I was grateful. I was always confident and secure in the knowledge I was getting the very best. Big recommend! Thank you!