Closed on our home in mid-October but could not move-in until mid-November. Realtor suggested Clear…read moreImage as a pool company to maintain while we made our way into town. Established initial contact and explained the situation, and they said they'd begin maintenance.
A couple of weeks go by and my realtor calls me and tells me he's at the house making sure some of the closing items we had listed were completed and that the pool looked like "no one had tended to it." Water was low, bottom was covered in leaves.
Clear Image said they made several visits between late October to late November, but upon arriving, our pool was almost 2 feet below the skimmer, the pumps were still running (sucking air), and the bottom of the pool had about 3" of leaves on it, which took several hours to vacuum. I ended up spending $200 to replace some internal parts on one of our pumps, but fortunately, they hadn't burned up.
I asked them why the pool was so low, why there were so many leaves, etc., and they said there was a storm the night prior. Long story short, we spoke on the phone and disagreed with our current $600+ in charges - the invoice carried 4 visits, one of which supplied no work because the water at the house was turned off. We agreed to deduct labor for the last visit because it was apparent to us that no work had been done, so I ended up shelling out $450 just to be done with them. We moved onto another company that's been taking care of our pool and we can't be happier.
That was in December - mid March, we receive another invoice from Clear Image Pools in the mail for just over $200 for services [supposedly] rendered in NOVEMBER. Upon closer examination, this invoice was for the work that we had originally agreed to omit over the phone IN DECEMBER.
I followed this invoice up with an email, outlining the specifics of the conversations we'd already had regarding the balance of the invoice, the agreement we made to not charge for the last visit, and the check for the agreed-upon amount with clearing date.
Their only response was "...Throw away we will write it off," speaking of the latest "invoice" sent 4 months after the fact.
It's apparent they're unorganized, and we were far from satisfied from the work they did. Our new company arrived, surveyed the low state of the pool, and identified our leak IN ONE VISIT, helped us cap off the main drains, only run the skimmers, and provided new parts for the pump NEXT DAY without hardly a finger lifted on my part. Very hands-on, and on top of things. Clear Image is NOT. Avoid.
